{"id":1464,"date":"2024-11-23T04:58:36","date_gmt":"2024-11-23T04:58:36","guid":{"rendered":"https:\/\/support-landing.altegio.cloud\/support\/4904492285981-overview-calls\/"},"modified":"2026-04-02T13:10:39","modified_gmt":"2026-04-02T13:10:39","password":"","slug":"4904492285981","status":"publish","type":"docs","link":"https:\/\/alteg.io\/en\/support\/knowledge-base\/4904492285981\/","title":{"rendered":"Call Logs"},"content":{"rendered":"\n<p>The <strong>Analytical<\/strong> <strong>Reports > Call<\/strong> <strong>logs<\/strong> section contains information about <strong>all calls<\/strong> that were made during a certain period. To <strong>listen to the call<\/strong>, follow the link <strong>Link to the recording<\/strong>. Conversation recordings are stored for 1 year.<\/p>\n\n\n\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;69deb973cb6f8&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"69deb973cb6f8\" class=\"wp-block-image size-full wp-lightbox-container\"><img loading=\"lazy\" decoding=\"async\" width=\"818\" height=\"704\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"https:\/\/alteg.io\/support\/wp-content\/uploads\/2024\/11\/Screen-Shot-2026-04-02-at-17.09.30.avif\" alt=\"\" class=\"wp-image-317803\" srcset=\"https:\/\/alteg.io\/support\/wp-content\/uploads\/2024\/11\/Screen-Shot-2026-04-02-at-17.09.30.avif 818w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2024\/11\/Screen-Shot-2026-04-02-at-17.09.30-300x258.avif 300w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2024\/11\/Screen-Shot-2026-04-02-at-17.09.30-768x661.avif 768w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2024\/11\/Screen-Shot-2026-04-02-at-17.09.30-360x310.avif 360w\" sizes=\"auto, (max-width: 818px) 100vw, 818px\" \/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\taria-label=\"Enlarge\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.imageButtonRight\"\n\t\t\tdata-wp-style--top=\"state.imageButtonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewBox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><\/figure>\n\n\n\n<p>The call report includes the following data:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Date and time of the call<\/strong><\/li>\n\n\n\n<li><strong>Number<\/strong><\/li>\n\n\n\n<li><strong>Duration<\/strong><\/li>\n\n\n\n<li><strong>Agent<\/strong><\/li>\n\n\n\n<li><strong>Link to the conversation recording<\/strong><\/li>\n<\/ul>\n\n\n\n<p><strong>The calls report can be downloaded as Excel.<\/strong><\/p>\n\n\n\n<p>Please note that in order to receive call data, you need to configure integration with IP telephony (virtual PBX and SIP). To connect integration, contact Altegio automation specialists.<\/p>\n\n\n\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;69deb973cbfb0&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"69deb973cbfb0\" class=\"wp-block-image size-large wp-lightbox-container\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"505\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"https:\/\/alteg.io\/support\/wp-content\/uploads\/2024\/11\/Screen-Shot-2026-01-13-at-13.51.48-1024x505.png\" alt=\"\" class=\"wp-image-248611\" srcset=\"https:\/\/alteg.io\/support\/wp-content\/uploads\/2024\/11\/Screen-Shot-2026-01-13-at-13.51.48-1024x505.png 1024w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2024\/11\/Screen-Shot-2026-01-13-at-13.51.48-300x148.png 300w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2024\/11\/Screen-Shot-2026-01-13-at-13.51.48-768x379.png 768w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2024\/11\/Screen-Shot-2026-01-13-at-13.51.48-1536x758.png 1536w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2024\/11\/Screen-Shot-2026-01-13-at-13.51.48-2048x1011.png 2048w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2024\/11\/Screen-Shot-2026-01-13-at-13.51.48-360x178.png 360w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2024\/11\/Screen-Shot-2026-01-13-at-13.51.48-1568x774.png 1568w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\taria-label=\"Enlarge\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.imageButtonRight\"\n\t\t\tdata-wp-style--top=\"state.imageButtonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewBox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><\/figure>\n\n\n\n<p>In addition to conversations recording, integration with IP telephony opens up many <strong>additional features<\/strong> that help improve customer service:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>When a client makes an incoming call, you will see the name and phone number in the bottom left corner of <strong>Altegio<\/strong> thanks to which you will be able to <strong>greet clients by name<\/strong>. It will be much easier to make an appointment for a regular client. You can also quickly go to the client&#8217;s card, where the visits history, preferences and the status of loyalty program are available, which will help you quickly navigate and sell additional services.<\/li>\n\n\n\n<li>If the subscriber is not in the client list, you will only see the phone number. When making an appointment, the phone number will be already indicated in the appointment window and <strong>it will not need to be filled in again.<\/strong><\/li>\n\n\n\n<li>The number is not attached to the address, <strong>you can receive calls anywhere<\/strong>: on a mobile or desktop phone.<\/li>\n\n\n\n<li>Offer clients a callback if they are waiting for a response for a long time or connect the call to another team member.<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>The Analytical Reports > Call logs section contains information about all calls that were made during a certain period. To listen to the call, follow the link Link to the recording. Conversation recordings are stored for 1 year. The call report includes the following data: The calls report can be downloaded as Excel. Please note&hellip; <a class=\"more-link\" href=\"https:\/\/alteg.io\/en\/support\/knowledge-base\/4904492285981\/\">Continue reading <span class=\"screen-reader-text\">Call Logs<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"footnotes":""},"doc_category":[92],"doc_tag":[1789,1462,1507,2101,2071,1774,1357],"class_list":["post-1464","docs","type-docs","status-publish","hentry","doc_category-location-overview","doc_tag-analytics-en","doc_tag-appointment-en","doc_tag-client-en","doc_tag-excel-actions-en","doc_tag-integrations-en","doc_tag-loyalty-program-en","doc_tag-team-member-en","entry"],"aioseo_notices":[],"year_month":"2026-04","word_count":274,"total_views":"149","reactions":{"happy":"0","normal":"0","sad":"0"},"author_info":{"name":"ivan.k","author_nicename":"altegio","author_url":"https:\/\/alteg.io\/en\/author\/altegio\/"},"doc_category_info":[{"term_name":"Location overview","term_url":"https:\/\/alteg.io\/en\/support\/knowledge-base\/categories\/location-overview\/"}],"doc_tag_info":[{"term_name":"Analytics","term_url":"https:\/\/alteg.io\/en\/support\/knowledge-base\/docs-tag\/analytics-en\/"},{"term_name":"Appointment","term_url":"https:\/\/alteg.io\/en\/support\/knowledge-base\/docs-tag\/appointment-en\/"},{"term_name":"Client","term_url":"https:\/\/alteg.io\/en\/support\/knowledge-base\/docs-tag\/client-en\/"},{"term_name":"Excel Actions","term_url":"https:\/\/alteg.io\/en\/support\/knowledge-base\/docs-tag\/excel-actions-en\/"},{"term_name":"Integrations","term_url":"https:\/\/alteg.io\/en\/support\/knowledge-base\/docs-tag\/integrations-en\/"},{"term_name":"Loyalty Program","term_url":"https:\/\/alteg.io\/en\/support\/knowledge-base\/docs-tag\/loyalty-program-en\/"},{"term_name":"Team Member","term_url":"https:\/\/alteg.io\/en\/support\/knowledge-base\/docs-tag\/team-member-en\/"}],"knowledge_base_info":[],"knowledge_base_slug":[],"_links":{"self":[{"href":"https:\/\/alteg.io\/en\/support\/wp-json\/wp\/v2\/docs\/1464","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/alteg.io\/en\/support\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/alteg.io\/en\/support\/wp-json\/wp\/v2\/types\/docs"}],"author":[{"embeddable":true,"href":"https:\/\/alteg.io\/en\/support\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/alteg.io\/en\/support\/wp-json\/wp\/v2\/comments?post=1464"}],"version-history":[{"count":4,"href":"https:\/\/alteg.io\/en\/support\/wp-json\/wp\/v2\/docs\/1464\/revisions"}],"predecessor-version":[{"id":317821,"href":"https:\/\/alteg.io\/en\/support\/wp-json\/wp\/v2\/docs\/1464\/revisions\/317821"}],"wp:attachment":[{"href":"https:\/\/alteg.io\/en\/support\/wp-json\/wp\/v2\/media?parent=1464"}],"wp:term":[{"taxonomy":"doc_category","embeddable":true,"href":"https:\/\/alteg.io\/en\/support\/wp-json\/wp\/v2\/doc_category?post=1464"},{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/alteg.io\/en\/support\/wp-json\/wp\/v2\/doc_tag?post=1464"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}