{"id":1436,"date":"2024-11-23T04:58:31","date_gmt":"2024-11-23T04:58:31","guid":{"rendered":"https:\/\/support-landing.altegio.cloud\/support\/4903552434461-personal-account-in-online-booking-widget\/"},"modified":"2025-12-22T16:32:02","modified_gmt":"2025-12-22T16:32:02","password":"","slug":"4903552434461-personal-account-in-online-booking-widget","status":"publish","type":"docs","link":"https:\/\/alteg.io\/en\/support\/knowledge-base\/4903552434461-personal-account-in-online-booking-widget\/","title":{"rendered":"Personal account in Online booking widget"},"content":{"rendered":"\n<p>Clients who book through the <strong>online booking<\/strong> widget can reschedule and cancel upcoming appointments, view previous visits, and see up-to-date loyalty information.<\/p>\n\n\n\n<p>In the online booking personal account, clients can:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>reschedule or cancel upcoming appointments;<\/li>\n\n\n\n<li>repeat past appointments;<\/li>\n\n\n\n<li>view loyalty cards and promotion terms;<\/li>\n\n\n\n<li>see the remaining balance on memberships;<\/li>\n\n\n\n<li>view certificate balances.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Authorization<\/h2>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Open the salon\u2019s online booking page.<\/li>\n\n\n\n<li>Click the profile icon \ud83d\udc64 in the top-right corner of the screen.<\/li>\n\n\n\n<li>Click <strong>Sign in<\/strong>.<\/li>\n\n\n\n<li>Enter your phone number with your country code.<\/li>\n\n\n\n<li>Give consent for personal data processing and confirm that you have read and agree to the <strong>Privacy Policy<\/strong> and the <strong>User Agreement<\/strong>.<\/li>\n\n\n\n<li>Click <strong>Get code<\/strong>.<\/li>\n\n\n\n<li>In the window that opens, enter the SMS code you received. After entering the code, you will be taken to the <strong>Personal account<\/strong>.<\/li>\n<\/ol>\n\n\n\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;69debb1969ff5&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"69debb1969ff5\" class=\"wp-block-image size-full is-resized wp-lightbox-container\"><img loading=\"lazy\" decoding=\"async\" width=\"902\" height=\"848\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"https:\/\/alteg.io\/support\/wp-content\/uploads\/2024\/11\/Screen-Shot-2025-12-22-at-20.26.06.png\" alt=\"\" class=\"wp-image-226327\" style=\"width:216px;height:auto\" srcset=\"https:\/\/alteg.io\/support\/wp-content\/uploads\/2024\/11\/Screen-Shot-2025-12-22-at-20.26.06.png 902w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2024\/11\/Screen-Shot-2025-12-22-at-20.26.06-300x282.png 300w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2024\/11\/Screen-Shot-2025-12-22-at-20.26.06-768x722.png 768w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2024\/11\/Screen-Shot-2025-12-22-at-20.26.06-360x338.png 360w\" sizes=\"auto, (max-width: 902px) 100vw, 902px\" \/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\taria-label=\"Enlarge\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.imageButtonRight\"\n\t\t\tdata-wp-style--top=\"state.imageButtonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewBox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><\/figure>\n\n\n\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;69debb196a840&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"69debb196a840\" class=\"wp-block-image size-full is-resized wp-lightbox-container\"><img loading=\"lazy\" decoding=\"async\" width=\"894\" height=\"356\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"https:\/\/alteg.io\/support\/wp-content\/uploads\/2024\/11\/Screen-Shot-2025-12-22-at-20.26.51.png\" alt=\"\" class=\"wp-image-226345\" style=\"width:218px;height:auto\" srcset=\"https:\/\/alteg.io\/support\/wp-content\/uploads\/2024\/11\/Screen-Shot-2025-12-22-at-20.26.51.png 894w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2024\/11\/Screen-Shot-2025-12-22-at-20.26.51-300x119.png 300w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2024\/11\/Screen-Shot-2025-12-22-at-20.26.51-768x306.png 768w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2024\/11\/Screen-Shot-2025-12-22-at-20.26.51-360x143.png 360w\" sizes=\"auto, (max-width: 894px) 100vw, 894px\" \/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\taria-label=\"Enlarge\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.imageButtonRight\"\n\t\t\tdata-wp-style--top=\"state.imageButtonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewBox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><\/figure>\n\n\n\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;69debb196b000&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"69debb196b000\" class=\"wp-block-image size-full is-resized wp-lightbox-container\"><img loading=\"lazy\" decoding=\"async\" width=\"906\" height=\"910\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"https:\/\/alteg.io\/support\/wp-content\/uploads\/2024\/11\/Screen-Shot-2025-12-22-at-20.27.42.png\" alt=\"\" class=\"wp-image-226363\" style=\"width:229px;height:auto\" srcset=\"https:\/\/alteg.io\/support\/wp-content\/uploads\/2024\/11\/Screen-Shot-2025-12-22-at-20.27.42.png 906w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2024\/11\/Screen-Shot-2025-12-22-at-20.27.42-300x300.png 300w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2024\/11\/Screen-Shot-2025-12-22-at-20.27.42-150x150.png 150w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2024\/11\/Screen-Shot-2025-12-22-at-20.27.42-768x771.png 768w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2024\/11\/Screen-Shot-2025-12-22-at-20.27.42-360x362.png 360w\" sizes=\"auto, (max-width: 906px) 100vw, 906px\" \/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\taria-label=\"Enlarge\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.imageButtonRight\"\n\t\t\tdata-wp-style--top=\"state.imageButtonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewBox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><\/figure>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p><strong>Important<\/strong><br><br>To send the client an SMS with the code, you must connect and configure an SMS aggregator. All setup information is available in the <a href=\"https:\/\/alteg.io\/en\/support\/knowledge-base\/4869631061533-how-to-connect-to-an-sms-provider-to-save-money-on-sms\/\">article<\/a>.<br>For the client to see full visit and loyalty information, they must sign in using the same phone number that was used for all bookings at the location.<br>Signing in to the Personal account with a password is currently not available.<\/p>\n<\/blockquote>\n\n\n\n<h2 class=\"wp-block-heading\">Personal account features<\/h2>\n\n\n\n<p>In the <strong>My bookings<\/strong> section, you will find:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Upcoming appointments<\/strong> \u2014 shows all upcoming bookings. By tapping a booking, the client can reschedule it to another available date or cancel it.<\/li>\n\n\n\n<li><strong>Past<\/strong> \u2014 shows all past bookings. By tapping a booking, the client can repeat it by selecting an available date.<\/li>\n<\/ul>\n\n\n\n<p>In the section below:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Memberships<\/strong> \u2014 shows all available memberships and the remaining number of services;<\/li>\n\n\n\n<li><strong>Gift cards<\/strong> \u2014 shows available certificates and their balances;<\/li>\n\n\n\n<li><strong>Loyalty cards<\/strong> \u2014 shows accumulated points, cashback, or a discount, depending on the promotion linked to the card.<\/li>\n<\/ul>\n\n\n\n<p>In the Personal account, clients can also:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Change language<\/strong> \u2014 changes the language of the online booking widget.<\/li>\n\n\n\n<li><strong>Sign out<\/strong> \u2014 logs out of the online booking personal account.<\/li>\n\n\n\n<li>Use the <strong>New booking<\/strong> button to book a new appointment without leaving the Personal account.<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Clients who book through the online booking widget can reschedule and cancel upcoming appointments, view previous visits, and see up-to-date loyalty information. In the online booking personal account, clients can: Authorization Important To send the client an SMS with the code, you must connect and configure an SMS aggregator. All setup information is available in&hellip; <a class=\"more-link\" href=\"https:\/\/alteg.io\/en\/support\/knowledge-base\/4903552434461-personal-account-in-online-booking-widget\/\">Continue reading <span class=\"screen-reader-text\">Personal account in Online booking widget<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"footnotes":""},"doc_category":[67],"doc_tag":[1462,1507,1564,1534,1549,1522,1609],"class_list":["post-1436","docs","type-docs","status-publish","hentry","doc_category-online-booking-settings","doc_tag-appointment-en","doc_tag-client-en","doc_tag-client-account-en","doc_tag-gift-card-en","doc_tag-loyalty-card-en","doc_tag-membership-en","doc_tag-online-booking-en","entry"],"aioseo_notices":[],"year_month":"2026-04","word_count":331,"total_views":"234","reactions":{"happy":"0","normal":"0","sad":"0"},"author_info":{"name":"ivan.k","author_nicename":"altegio","author_url":"https:\/\/alteg.io\/en\/author\/altegio\/"},"doc_category_info":[{"term_name":"Online booking settings","term_url":"https:\/\/alteg.io\/en\/support\/knowledge-base\/categories\/online-booking-settings\/"}],"doc_tag_info":[{"term_name":"Appointment","term_url":"https:\/\/alteg.io\/en\/support\/knowledge-base\/docs-tag\/appointment-en\/"},{"term_name":"Client","term_url":"https:\/\/alteg.io\/en\/support\/knowledge-base\/docs-tag\/client-en\/"},{"term_name":"Client Account","term_url":"https:\/\/alteg.io\/en\/support\/knowledge-base\/docs-tag\/client-account-en\/"},{"term_name":"Gift Card","term_url":"https:\/\/alteg.io\/en\/support\/knowledge-base\/docs-tag\/gift-card-en\/"},{"term_name":"Loyalty Card","term_url":"https:\/\/alteg.io\/en\/support\/knowledge-base\/docs-tag\/loyalty-card-en\/"},{"term_name":"Membership","term_url":"https:\/\/alteg.io\/en\/support\/knowledge-base\/docs-tag\/membership-en\/"},{"term_name":"Online Booking","term_url":"https:\/\/alteg.io\/en\/support\/knowledge-base\/docs-tag\/online-booking-en\/"}],"knowledge_base_info":[],"knowledge_base_slug":[],"_links":{"self":[{"href":"https:\/\/alteg.io\/en\/support\/wp-json\/wp\/v2\/docs\/1436","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/alteg.io\/en\/support\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/alteg.io\/en\/support\/wp-json\/wp\/v2\/types\/docs"}],"author":[{"embeddable":true,"href":"https:\/\/alteg.io\/en\/support\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/alteg.io\/en\/support\/wp-json\/wp\/v2\/comments?post=1436"}],"version-history":[{"count":3,"href":"https:\/\/alteg.io\/en\/support\/wp-json\/wp\/v2\/docs\/1436\/revisions"}],"predecessor-version":[{"id":226393,"href":"https:\/\/alteg.io\/en\/support\/wp-json\/wp\/v2\/docs\/1436\/revisions\/226393"}],"wp:attachment":[{"href":"https:\/\/alteg.io\/en\/support\/wp-json\/wp\/v2\/media?parent=1436"}],"wp:term":[{"taxonomy":"doc_category","embeddable":true,"href":"https:\/\/alteg.io\/en\/support\/wp-json\/wp\/v2\/doc_category?post=1436"},{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/alteg.io\/en\/support\/wp-json\/wp\/v2\/doc_tag?post=1436"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}