{"id":1428,"date":"2024-12-11T03:05:39","date_gmt":"2024-12-11T03:05:39","guid":{"rendered":"https:\/\/support-landing.altegio.cloud\/support\/4908327676317-altegio-and-message-help-whatsapp-instagram-telegram-viber-bots-sms\/"},"modified":"2026-03-27T16:26:33","modified_gmt":"2026-03-27T16:26:33","password":"","slug":"4908327676317-altegio-and-message-help-whatsapp-instagram-telegram-viber-bots-sms","status":"publish","type":"docs","link":"https:\/\/alteg.io\/en\/support\/knowledge-base\/4908327676317-altegio-and-message-help-whatsapp-instagram-telegram-viber-bots-sms\/","title":{"rendered":"Altegio and Message.Help (WhatsApp, Instagram, Telegram, Viber bots, Sms)"},"content":{"rendered":"\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;69d0f0eaebc3d&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"69d0f0eaebc3d\" class=\"wp-block-image wp-lightbox-container\"><img decoding=\"async\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"https:\/\/alteg.io\/support\/wp-content\/uploads\/2024\/12\/10382999817757.png\" alt=\"\"\/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\taria-label=\"Enlarge\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.imageButtonRight\"\n\t\t\tdata-wp-style--top=\"state.imageButtonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewBox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><\/figure>\n\n\n\n<p><span style=\"font-weight: 400;\"><strong><\/strong><\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\"><strong>Message.Help<\/strong> helps businesses earn more money through the right interaction with customers in instant messengers<\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">Since 2018, we have connected bots to 2000+ projects in 18 countries. We are chosen by beauty salons, barbershops, medical centers, car dealerships, fitness centers, real estate agencies and many other businesses from the service sector<\/span><\/p>\n\n\n\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;69d0f0eaec019&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"69d0f0eaec019\" class=\"wp-block-image wp-lightbox-container\"><img decoding=\"async\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"https:\/\/alteg.io\/support\/wp-content\/uploads\/2024\/12\/10382948557469-1000x526.png\" alt=\"\"\/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\taria-label=\"Enlarge\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.imageButtonRight\"\n\t\t\tdata-wp-style--top=\"state.imageButtonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewBox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><\/figure>\n\n\n\n<p><span style=\"font-weight: 400;\"><\/span><\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h_01HAYBP7XFB7DY514314ZP2X8N\">What are the benefits of bots as part of the integration with Altegio:<\/h2>\n\n\n\n<ol class=\"wp-block-list\">\n<li><span style=\"font-weight: 400;\">Decrease in the no-show percentage<\/span><\/li>\n\n\n\n<li><span style=\"font-weight: 400;\">Increase in revenues due to the automatic work with \u00absleeping<\/span><span style=\"font-weight: 400;\">\u00bb<\/span><span style=\"font-weight: 400;\"> customers database<\/span><\/li>\n\n\n\n<li><span style=\"font-weight: 400;\">Cross sales \u2014 the bot will offer additional services to the customers<\/span><\/li>\n\n\n\n<li><span style=\"font-weight: 400;\">Automatic operation with feedback in <strong>Altegio<\/strong> and <strong>Google Maps<\/strong>. Publishing only positive feedback<\/span><\/li>\n\n\n\n<li><span style=\"font-weight: 400;\">SMS cost avoidance. Service messages will be sent via <strong>WhatsApp<\/strong>, SMS will only be sent if the customer&#8217;s number is not connected to <strong>WhatsApp<\/strong><\/span><\/li>\n\n\n\n<li><span style=\"font-weight: 400;\">Convenient operation for administrators. Single window for processing messages from <strong>WhatsApp<\/strong>, <strong>Instagram<\/strong> (direct and comments), <strong>Telegram<\/strong>, <strong>Viber<\/strong><\/span><\/li>\n\n\n\n<li><span style=\"font-weight: 400;\">Statistics and reports for managers<\/span><\/li>\n\n\n\n<li><span style=\"font-weight: 400;\">Making appointments directly via messengers<\/span><\/li>\n\n\n\n<li><span style=\"font-weight: 400;\">Tools for creating bindings with <strong>amoCRM<\/strong> or <strong>Bitrix24<\/strong>. Not a single messenger client will be lost!<\/span><\/li>\n<\/ol>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h_01HAYBP7XFQB235WBT9YTC2PCY\"><img decoding=\"async\" src=\"https:\/\/alteg.io\/support\/wp-content\/uploads\/2024\/12\/10382982223005.png\"><\/h2>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h_01HAYBP7XFYPMG0EE0P12CKHKW\">WhatsApp, Instagram, Telegram, Viber bot features<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li><span style=\"font-weight: 400;\">The <strong>WhatsApp bot<\/strong> has a message.help<strong>\/yourcompany<\/strong> type link, which allows all mobile advertising traffic to run directly to it. Ad traffic can also be directed to Instagram Direct posts, the bot will respond to them. This can have a positive effect on the conversion rate of your advertising traffic<\/span><\/li>\n\n\n\n<li><span style=\"font-weight: 400;\">Bots instantly start dialogues for all requests coming in from various channels \u2013 <strong>WhatsApp<\/strong>, <strong>Instagram<\/strong>, <strong>Telegram<\/strong>, <strong>Viber<\/strong><\/span><\/li>\n\n\n\n<li><span style=\"font-weight: 400;\">Bots can answer all frequently asked questions, provide details about services, and send price lists through all popular communication channels \u2013 <strong>WhatsApp<\/strong>, <strong>Instagram<\/strong>, <strong>Telegram<\/strong>, and <strong>Viber<\/strong><\/span><\/li>\n\n\n\n<li><span style=\"font-weight: 400;\">Bots can include an employee in the dialogue if they cannot answer a customer&#8217;s question themselves, i.e. both the sales staff and the bot can work from the same <strong>WhatsApp<\/strong> number. This functionality is implemented as part of an internal messenger<\/span><\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h_01HAYBP7XFE02RTDJDAEV0JGSQ\"><img decoding=\"async\" src=\"https:\/\/alteg.io\/support\/wp-content\/uploads\/2024\/12\/10383035376285-1000x444.png\"><\/h2>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h_01HAYBP7XFY7FDVP6TTMTY3WBD\">Message.Help and Altegio integration capabilities<\/h2>\n\n\n\n<ol class=\"wp-block-list\">\n<li><span style=\"font-weight: 400;\"><span style=\"font-weight: 400;\"> Sign up for a session directly via <strong>WhatsApp<\/strong>, <strong>Telegram<\/strong> or <strong>Viber<\/strong>. The bot allows you to go through all the appointment steps with the customer (selecting a branch, selecting a service category, selecting a service, selecting a master, selecting a date and time)<\/span><\/span><br><figure><img loading=\"lazy\" decoding=\"async\" width=\"377\" height=\"375\" src=\"https:\/\/alteg.io\/support\/wp-content\/uploads\/2024\/12\/6090665320477.png\" alt=\"2.png\"><\/figure><br><\/li>\n\n\n\n<li><span style=\"font-weight: 400;\"> One-click confirmation or cancellation via <strong>WhatsApp<\/strong><\/span><\/li>\n\n\n\n<li><span style=\"font-weight: 400;\"> Notifications about creation, modification and deletion of appointment through <strong>WhatsApp<\/strong><\/span><\/li>\n\n\n\n<li><span style=\"font-weight: 400;\"> Notifying customers of an upcoming visit directly via <strong>WhatsApp<\/strong>, regardless of how the customer signed up for the visit \u2013 via <strong>WhatsApp<\/strong>, via the <strong>Altegio<\/strong> widget or via the receptionist<\/span><\/li>\n\n\n\n<li><span style=\"font-weight: 400;\"> Receiving feedback from customers by requesting a rating score and feedback via <strong>WhatsApp<\/strong> with automatic publication of this feedback on <strong>Altegio<\/strong>. Various algorithms have also been implemented to collect positive reviews in Google.Maps<\/span><\/li>\n\n\n\n<li><span style=\"font-weight: 400;\"> Automatic reminders of the next visit for the customer at a pre-set interval<\/span><\/li>\n\n\n\n<li><span style=\"font-weight: 400;\"> Birthday greetings to customers if the date of birth is specified in the <strong>Altegio<\/strong> client card<\/span><\/li>\n\n\n\n<li><span style=\"font-weight: 400;\"> Bonus account balance enquiry<\/span><\/li>\n<\/ol>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h_01HAYBP7XFFH9H7MX6XFVG78CM\">Connection within 5 minutes<\/h2>\n\n\n\n<ol class=\"wp-block-list\">\n<li><span style=\"font-weight: 400;\">In your Altegio account go to the <strong>Administration<\/strong> mode <strong>Integrations > Notifications<\/strong> and select the <strong>Message.Help<\/strong> application<\/span><\/li>\n\n\n\n<li><span style=\"font-weight: 400;\">On the page that opens, click the<strong> Connect<\/strong> button<\/span><img decoding=\"async\" src=\"https:\/\/alteg.io\/support\/wp-content\/uploads\/2024\/12\/15717618587933-1000x591.png\"><\/li>\n\n\n\n<li><span style=\"font-weight: 400;\">Create your own bot in several steps or have the bot built by our staff<\/span><\/li>\n\n\n\n<li><span style=\"font-weight: 400;\">Connect the bot and test it for a 3-days free trial period<\/span><\/li>\n\n\n\n<li><span style=\"font-weight: 400;\">Switch the bot in combat mode!<\/span><\/li>\n\n\n\n<li><span style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">The <b data-stringify-type=\"bold\">Message.Help chatbot<\/b>&nbsp;also includes full <b data-stringify-type=\"bold\">CRM<\/b>&nbsp;functionality with the <b data-stringify-type=\"bold\">Pipeline<\/b> and <b data-stringify-type=\"bold\">Tasks<\/b> modules.<br>The CRM is integrated with the appointment calendar in the <strong>Altegio<\/strong> system and is accessible directly from the appointment calendar.<\/span><\/span><br><p>As deals move through the pipeline stages, client statuses in Altegio are automatically updated, template messages are sent, and auto-tasks are created for administrators. The CRM is <b data-stringify-type=\"bold\">free<\/b> of charge, with fees only for notifications sent through messaging apps (WhatsApp, Telegram, Facebook, Viber). Currently, the functionality is available to clients in the&nbsp;<b data-stringify-type=\"bold\">CIS<\/b> region.<\/p><\/li>\n<\/ol>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h_01HAYBP7XFY0DZTBG6ZSV37FP8\">Contacts<\/h2>\n\n\n\n<p><span style=\"font-weight: 400;\">Web-site: <a href=\"https:\/\/message.help\/altegio\/?utm_source=altegio_marketplace_eng\">&nbsp;https:\/\/message.help\/<\/a><\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">Phone: <\/span><strong>+3728807759<\/strong><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">WhatsApp: <\/span><strong><a href=\"https:\/\/wa.me\/3728807759\" target=\"_blank\" rel=\"noopener noreferrer\">https:\/\/wa.me\/3728807759<\/a><\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Message.Help helps businesses earn more money through the right interaction with customers in instant messengers Since 2018, we have connected bots to 2000+ projects in 18 countries. We are chosen by beauty salons, barbershops, medical centers, car dealerships, fitness centers, real estate agencies and many other businesses from the service sector What are the benefits&hellip; <a class=\"more-link\" href=\"https:\/\/alteg.io\/en\/support\/knowledge-base\/4908327676317-altegio-and-message-help-whatsapp-instagram-telegram-viber-bots-sms\/\">Continue reading <span class=\"screen-reader-text\">Altegio and Message.Help (WhatsApp, Instagram, Telegram, Viber bots, Sms)<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"footnotes":""},"doc_category":[105],"doc_tag":[1789,1462,1447,1507,2071,1609,1297,1312],"class_list":["post-1428","docs","type-docs","status-publish","hentry","doc_category-chat-bots","doc_tag-analytics-en","doc_tag-appointment-en","doc_tag-appointment-calendar-en","doc_tag-client-en","doc_tag-integrations-en","doc_tag-online-booking-en","doc_tag-service-en","doc_tag-service-category-en","entry"],"aioseo_notices":[],"year_month":"2026-04","word_count":636,"total_views":"744","reactions":{"happy":"0","normal":"0","sad":"0"},"author_info":{"name":"ivan.k","author_nicename":"altegio","author_url":"https:\/\/alteg.io\/en\/author\/altegio\/"},"doc_category_info":[{"term_name":"Chat bots","term_url":"https:\/\/alteg.io\/en\/support\/knowledge-base\/categories\/chat-bots\/"}],"doc_tag_info":[{"term_name":"Analytics","term_url":"https:\/\/alteg.io\/en\/support\/knowledge-base\/docs-tag\/analytics-en\/"},{"term_name":"Appointment","term_url":"https:\/\/alteg.io\/en\/support\/knowledge-base\/docs-tag\/appointment-en\/"},{"term_name":"Appointment Calendar","term_url":"https:\/\/alteg.io\/en\/support\/knowledge-base\/docs-tag\/appointment-calendar-en\/"},{"term_name":"Client","term_url":"https:\/\/alteg.io\/en\/support\/knowledge-base\/docs-tag\/client-en\/"},{"term_name":"Integrations","term_url":"https:\/\/alteg.io\/en\/support\/knowledge-base\/docs-tag\/integrations-en\/"},{"term_name":"Online Booking","term_url":"https:\/\/alteg.io\/en\/support\/knowledge-base\/docs-tag\/online-booking-en\/"},{"term_name":"Service","term_url":"https:\/\/alteg.io\/en\/support\/knowledge-base\/docs-tag\/service-en\/"},{"term_name":"Service Category","term_url":"https:\/\/alteg.io\/en\/support\/knowledge-base\/docs-tag\/service-category-en\/"}],"knowledge_base_info":[],"knowledge_base_slug":[],"_links":{"self":[{"href":"https:\/\/alteg.io\/en\/support\/wp-json\/wp\/v2\/docs\/1428","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/alteg.io\/en\/support\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/alteg.io\/en\/support\/wp-json\/wp\/v2\/types\/docs"}],"author":[{"embeddable":true,"href":"https:\/\/alteg.io\/en\/support\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/alteg.io\/en\/support\/wp-json\/wp\/v2\/comments?post=1428"}],"version-history":[{"count":3,"href":"https:\/\/alteg.io\/en\/support\/wp-json\/wp\/v2\/docs\/1428\/revisions"}],"predecessor-version":[{"id":314956,"href":"https:\/\/alteg.io\/en\/support\/wp-json\/wp\/v2\/docs\/1428\/revisions\/314956"}],"wp:attachment":[{"href":"https:\/\/alteg.io\/en\/support\/wp-json\/wp\/v2\/media?parent=1428"}],"wp:term":[{"taxonomy":"doc_category","embeddable":true,"href":"https:\/\/alteg.io\/en\/support\/wp-json\/wp\/v2\/doc_category?post=1428"},{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/alteg.io\/en\/support\/wp-json\/wp\/v2\/doc_tag?post=1428"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}