{"id":1347,"date":"2024-11-23T04:58:16","date_gmt":"2024-11-23T04:58:16","guid":{"rendered":"https:\/\/support-landing.altegio.cloud\/support\/4905838181533-bonus-loyalty-program\/"},"modified":"2026-03-27T12:52:39","modified_gmt":"2026-03-27T12:52:39","password":"","slug":"4905838181533-bonus-loyalty-program","status":"publish","type":"docs","link":"https:\/\/alteg.io\/en\/support\/knowledge-base\/4905838181533-bonus-loyalty-program\/","title":{"rendered":"Bonus loyalty program"},"content":{"rendered":"\n<p><span style=\"font-weight: 400;\">There are two types of spaces in <strong>Altegio<\/strong>: locations and chains. Locations \u2014 with yellow highlight on the left, chains \u2014 with purple highlight on the left. Locations and chains have different sections.&nbsp;<\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">To open the chain you need to do the following:<\/span><\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li><span style=\"font-weight: 400;\">Click the name of the location in the top left corner.<\/span><\/li>\n\n\n\n<li><span style=\"font-weight: 400;\">In the drop-down list select the desired chain.<\/span><\/li>\n<\/ol>\n\n\n\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;69d8c133efe62&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"69d8c133efe62\" class=\"wp-block-image size-full is-resized wp-lightbox-container\"><img loading=\"lazy\" decoding=\"async\" width=\"752\" height=\"974\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"https:\/\/alteg.io\/support\/wp-content\/uploads\/2024\/11\/Screen-Shot-2026-01-21-at-16.19.37-1.png\" alt=\"\" class=\"wp-image-258802\" style=\"width:324px;height:auto\" srcset=\"https:\/\/alteg.io\/support\/wp-content\/uploads\/2024\/11\/Screen-Shot-2026-01-21-at-16.19.37-1.png 752w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2024\/11\/Screen-Shot-2026-01-21-at-16.19.37-1-232x300.png 232w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2024\/11\/Screen-Shot-2026-01-21-at-16.19.37-1-360x466.png 360w\" sizes=\"auto, (max-width: 752px) 100vw, 752px\" \/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\taria-label=\"Enlarge\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.imageButtonRight\"\n\t\t\tdata-wp-style--top=\"state.imageButtonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewBox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><\/figure>\n\n\n\n<p><span style=\"font-weight: 400;\"><\/span><\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p><strong>Note<\/strong><\/p>\n\n\n\n<p>If the <strong>Chain<\/strong> section is empty, it means you are not added as a user in the chain and need to be added. Only a user with full permissions can add a user to a chain. To add a user, go to <strong>Settings &gt; Users<\/strong> (in the chain interface) and click <strong>Add user<\/strong>. <\/p>\n<\/blockquote>\n\n\n\n<h1 class=\"wp-block-heading\" id=\"h_01H9SXQFR0VENS1TZ43VZHAEVP\">Creating a program<\/h1>\n\n\n\n<p><span style=\"font-weight: 400;\">To create a bonus loyalty program go to the <strong>Loyalty<\/strong> section in the chain interface and add a script and a rule according to which this program will apply. The script will be indicated in the card type settings and the rule &#8211; in the promotion settings.<\/span><\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li><span style=\"font-weight: 400;\">Create a <strong>card type<\/strong> (find detailed manual in <a href=\"https:\/\/support.alteg.io\/hc\/en-us\/articles\/4905900735901-Card-types\" target=\"_blank\" rel=\"noopener noreferrer\"><strong>this article<\/strong><\/a>) and a <strong>promotion<\/strong> (find detailed manual in this <a href=\"https:\/\/support.alteg.io\/hc\/en-us\/articles\/7387728743453-Creating-and-editing-promotions\" target=\"_blank\" rel=\"noopener noreferrer\"><strong>article<\/strong><\/a>).<\/span><\/li>\n<\/ol>\n\n\n\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;69d8c133f08cb&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"69d8c133f08cb\" class=\"wp-block-image size-large wp-lightbox-container\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"525\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"https:\/\/alteg.io\/support\/wp-content\/uploads\/2024\/11\/Screen-Shot-2026-01-21-at-16.22.54-1024x525.png\" alt=\"\" class=\"wp-image-258730\" srcset=\"https:\/\/alteg.io\/support\/wp-content\/uploads\/2024\/11\/Screen-Shot-2026-01-21-at-16.22.54-1024x525.png 1024w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2024\/11\/Screen-Shot-2026-01-21-at-16.22.54-300x154.png 300w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2024\/11\/Screen-Shot-2026-01-21-at-16.22.54-768x394.png 768w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2024\/11\/Screen-Shot-2026-01-21-at-16.22.54-1536x787.png 1536w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2024\/11\/Screen-Shot-2026-01-21-at-16.22.54-2048x1050.png 2048w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2024\/11\/Screen-Shot-2026-01-21-at-16.22.54-360x185.png 360w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2024\/11\/Screen-Shot-2026-01-21-at-16.22.54-1568x804.png 1568w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\taria-label=\"Enlarge\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.imageButtonRight\"\n\t\t\tdata-wp-style--top=\"state.imageButtonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewBox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><\/figure>\n\n\n\n<ol start=\"2\" class=\"wp-block-list\">\n<li><span style=\"font-weight: 400;\">Attach a special offer to this card type. There are two options to do that: in the card type settings and in the promotion settings.<\/span><\/li>\n\n\n\n<li><span style=\"font-weight: 400;\"> In the promotion settings you can select one of the following types:<\/span><\/li>\n<\/ol>\n\n\n\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;69d8c133f1486&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"69d8c133f1486\" class=\"wp-block-image size-full wp-lightbox-container\"><img loading=\"lazy\" decoding=\"async\" width=\"968\" height=\"430\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"https:\/\/alteg.io\/support\/wp-content\/uploads\/2024\/11\/Screen-Shot-2026-01-21-at-17.19.21.png\" alt=\"\" class=\"wp-image-258892\" srcset=\"https:\/\/alteg.io\/support\/wp-content\/uploads\/2024\/11\/Screen-Shot-2026-01-21-at-17.19.21.png 968w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2024\/11\/Screen-Shot-2026-01-21-at-17.19.21-300x133.png 300w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2024\/11\/Screen-Shot-2026-01-21-at-17.19.21-768x341.png 768w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2024\/11\/Screen-Shot-2026-01-21-at-17.19.21-360x160.png 360w\" sizes=\"auto, (max-width: 968px) 100vw, 968px\" \/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\taria-label=\"Enlarge\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.imageButtonRight\"\n\t\t\tdata-wp-style--top=\"state.imageButtonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewBox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><\/figure>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p><strong>Note<\/strong><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\"><strong>Sold<\/strong> \u2014 total sum to pay for all products and services.<\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\"><strong>Paid<\/strong> \u2014 amount of money that the client actually paid.<\/span><\/p>\n<\/blockquote>\n\n\n\n<ul class=\"wp-block-list\">\n<li><span style=\"font-weight: 400;\"><strong>Fixed Cashback (sold)<\/strong>. Will be permanent regardless of the bill.<\/span><\/li>\n\n\n\n<li><span style=\"font-weight: 400;\"><strong>Fixed Cashback (paid)<\/strong>. Will be permanent regardless of the sum the client actually paid.<\/span><\/li>\n\n\n\n<li><span style=\"font-weight: 400;\"><strong>Cumulative Cashback (sold)<\/strong>. Will grow depending on the amount sold to the client during their history of visits (sold = sum total of sales of products and services of their nominal cost not including discounts and bonuses). Sold and bonuses amounts need to be configured using rules.<\/span><\/li>\n\n\n\n<li><span style=\"font-weight: 400;\"><strong>\u0421umulative cashback (paid)<\/strong>. Will grow depending on the amount the client paid during their whole history of visits (paid = sum paid for products and services including all discounts). The amounts of payments and bonuses are determined using rules.<\/span><\/li>\n\n\n\n<li><span style=\"font-weight: 400;\"><strong>Cumulative cashback (sold) on visits<\/strong>. Will grow depending on the number of visits and the bonus will be accrued from the amount sold. Amount of visits and bonuses are determined using rules.<\/span><\/li>\n\n\n\n<li><span style=\"font-weight: 400;\"><strong>Cumulative cashback (paid) for visits<\/strong>. Will grow depending on the number of visits and the bonus will be accrued from the amount paid. Amount of visits and bonuses are determined using rules.<\/span><\/li>\n\n\n\n<li><span style=\"font-weight: 400;\"><strong>Cashback (sold) during the visit<\/strong>. This will change in each separate visit depending on the sum of the bill.<\/span><\/li>\n\n\n\n<li><span style=\"font-weight: 400;\"><strong>Cashback (paid) during the visit<\/strong>. This will change in each separate visit depending on the sum paid.<\/span><\/li>\n<\/ul>\n\n\n\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;69d8c133f2176&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"69d8c133f2176\" class=\"wp-block-image size-large wp-lightbox-container\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"297\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"https:\/\/alteg.io\/support\/wp-content\/uploads\/2024\/11\/Screen-Shot-2026-01-21-at-17.20.26-1024x297.png\" alt=\"\" class=\"wp-image-258913\" srcset=\"https:\/\/alteg.io\/support\/wp-content\/uploads\/2024\/11\/Screen-Shot-2026-01-21-at-17.20.26-1024x297.png 1024w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2024\/11\/Screen-Shot-2026-01-21-at-17.20.26-300x87.png 300w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2024\/11\/Screen-Shot-2026-01-21-at-17.20.26-768x222.png 768w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2024\/11\/Screen-Shot-2026-01-21-at-17.20.26-1536x445.png 1536w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2024\/11\/Screen-Shot-2026-01-21-at-17.20.26-2048x593.png 2048w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2024\/11\/Screen-Shot-2026-01-21-at-17.20.26-360x104.png 360w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2024\/11\/Screen-Shot-2026-01-21-at-17.20.26-1568x454.png 1568w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\taria-label=\"Enlarge\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.imageButtonRight\"\n\t\t\tdata-wp-style--top=\"state.imageButtonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewBox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><\/figure>\n\n\n\n<p><span style=\"font-weight: 400;\"><strong>For cumulative promotions\/special offers indicate the following information:<\/strong><\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\"><strong>Source of parameters for rules<\/strong>. You can indicate where from to take the data (amount paid by client, amount sold to client, amount of visits), according to which bonuses will be accrued:<\/span><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><span style=\"font-weight: 400;\"><strong>Entire chain<\/strong> \u2014 from all locations of the chain<\/span><\/li>\n\n\n\n<li><span style=\"font-weight: 400;\"><strong>Active locations<\/strong> \u2014 locations selected for the promotion in the Valid for the locations list<\/span><\/li>\n\n\n\n<li><span style=\"font-weight: 400;\"><strong>Loyalty card<\/strong> \u2014 locations selected in the card type<\/span><\/li>\n<\/ul>\n\n\n\n<p><span style=\"font-weight: 400;\">Starting date of history. Date from which the system should consider the visits to calculate the amount of paid by, sold to, and visits of the client.<\/span><\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p><span style=\"font-weight: 400;\">For instance, the client has 10 visits in chain locations this promotion is valid for. Out of those visits 5 took place before August 15th, 2022 and other 5 \u2014 after August 15th, 2022.<\/span><br><br><span style=\"font-weight: 400;\">If in the <strong>Starting date of history<\/strong> field you indicate August 15th, 2022 then only the latter 5 visits will be considered towards promotion.<\/span><\/p>\n<\/blockquote>\n\n\n\n<p><span style=\"font-weight: 400;\"><strong>Rules for determining the value of promotion<\/strong> (depending on the type selected):<\/span><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><span style=\"font-weight: 400;\">Visits from &gt; discount amount (1)<\/span><\/li>\n\n\n\n<li><span style=\"font-weight: 400;\">Sold from &gt; discount amount (2)<\/span><\/li>\n\n\n\n<li><span style=\"font-weight: 400;\">Paid from &gt; discount amount (3)<\/span><\/li>\n<\/ul>\n\n\n\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;69d8c133f24c3&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"69d8c133f24c3\" class=\"wp-block-image wp-lightbox-container\"><img decoding=\"async\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"https:\/\/alteg.io\/support\/wp-content\/uploads\/2024\/12\/16571728032029-1000x349.png\" alt=\"\"\/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\taria-label=\"Enlarge\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.imageButtonRight\"\n\t\t\tdata-wp-style--top=\"state.imageButtonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewBox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><\/figure>\n\n\n\n<p><span style=\"font-weight: 400;\"><strong>Rules for validity and cancelation of the promotion<\/strong>:<\/span><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><span style=\"font-weight: 400;\"><strong>Burning of unused points<\/strong>: number of days\/weeks\/months\/years.<\/span><\/li>\n\n\n\n<li><span style=\"font-weight: 400;\"><strong>Notification about the cancellation \/ end of subscription period<\/strong>: indicate whether and when you would like to notify the client before said event.<\/span><\/li>\n\n\n\n<li><span style=\"font-weight: 400;\"><strong>The number of visits (to apply)<\/strong>: you can indicate how frequently bonuses for this promotion should be accrued. For instance, if you select 1 \u2014 the promotion will be applied in every visit, if you select 3 \u2014 in each third visit only.<\/span><\/li>\n\n\n\n<li><span style=\"font-weight: 400;\"><strong>Limit the number of acceptable uses<\/strong>: determines the maximum number of applications of this promotion. If the number is set to 0 the applications will be unlimited. If the limit of uses is reached then the client stops accruing bonuses for this promotion.<\/span><\/li>\n<\/ul>\n\n\n\n<p class=\"wysiwyg-text-align-center\"><span style=\"font-weight: 400;\"><\/span><\/p>\n\n\n\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;69d8c133f2cd0&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"69d8c133f2cd0\" class=\"wp-block-image size-large wp-lightbox-container\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"532\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"https:\/\/alteg.io\/support\/wp-content\/uploads\/2024\/11\/Screen-Shot-2026-01-21-at-17.16.42-1024x532.png\" alt=\"\" class=\"wp-image-258874\" srcset=\"https:\/\/alteg.io\/support\/wp-content\/uploads\/2024\/11\/Screen-Shot-2026-01-21-at-17.16.42-1024x532.png 1024w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2024\/11\/Screen-Shot-2026-01-21-at-17.16.42-300x156.png 300w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2024\/11\/Screen-Shot-2026-01-21-at-17.16.42-768x399.png 768w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2024\/11\/Screen-Shot-2026-01-21-at-17.16.42-360x187.png 360w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2024\/11\/Screen-Shot-2026-01-21-at-17.16.42.png 1256w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\taria-label=\"Enlarge\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.imageButtonRight\"\n\t\t\tdata-wp-style--top=\"state.imageButtonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewBox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><\/figure>\n\n\n\n<h1 class=\"wp-block-heading\" id=\"h_01H9SXQFR0ZTTSXYY9FJBFY7RB\">Applying the discount<\/h1>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p><strong>Note<\/strong><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">Loyalty card must be issued before a client&#8217;s appointment. Read about issuing cards in detail in the following <a href=\"https:\/\/support.alteg.io\/hc\/en-us\/articles\/4905960584861-Issuing-loyalty-cards-to-clients\" target=\"_blank\" rel=\"noopener noreferrer\"><strong>article<\/strong><\/a>.<\/span><\/p>\n<\/blockquote>\n\n\n\n<p><span style=\"font-weight: 400;\">In the next visit you\u2019ll be able to use the card during payment. Administrator can change the amount of bonuses to be debited if necessary. Learn about this in detail in the <a href=\"https:\/\/support.alteg.io\/hc\/en-us\/articles\/4905984188445-Paying-for-the-appointment-using-loyalty-cards-and-promotions\" target=\"_blank\" rel=\"noopener noreferrer\"><strong>article<\/strong><\/a>.<\/span><\/p>\n\n\n\n<h1 class=\"wp-block-heading\" id=\"h_01H9SXQFR014X5JA7NHVTKGAXA\">History of discount application<\/h1>\n\n\n\n<p><span style=\"font-weight: 400;\">You can view the history for accrual\/debiting and bonuses cancellation dates as well as write off and accrue additional bonuses in the client\u2019s card in the <strong>Administration<\/strong> mode, <strong>Clients > All Clients<\/strong> section in each card or in the <strong>Loyalty<\/strong> tab in the visit.<\/span><\/p>\n\n\n\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;69d8c133f345b&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"69d8c133f345b\" class=\"wp-block-image size-large wp-lightbox-container\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"838\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"https:\/\/alteg.io\/support\/wp-content\/uploads\/2024\/11\/Screen-Shot-2026-01-21-at-17.11.07-1024x838.png\" alt=\"\" class=\"wp-image-258853\" srcset=\"https:\/\/alteg.io\/support\/wp-content\/uploads\/2024\/11\/Screen-Shot-2026-01-21-at-17.11.07-1024x838.png 1024w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2024\/11\/Screen-Shot-2026-01-21-at-17.11.07-300x245.png 300w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2024\/11\/Screen-Shot-2026-01-21-at-17.11.07-768x628.png 768w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2024\/11\/Screen-Shot-2026-01-21-at-17.11.07-1536x1257.png 1536w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2024\/11\/Screen-Shot-2026-01-21-at-17.11.07-360x295.png 360w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2024\/11\/Screen-Shot-2026-01-21-at-17.11.07-1568x1283.png 1568w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2024\/11\/Screen-Shot-2026-01-21-at-17.11.07.png 1870w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\taria-label=\"Enlarge\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.imageButtonRight\"\n\t\t\tdata-wp-style--top=\"state.imageButtonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewBox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><\/figure>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>There are two types of spaces in Altegio: locations and chains. Locations \u2014 with yellow highlight on the left, chains \u2014 with purple highlight on the left. Locations and chains have different sections.&nbsp; To open the chain you need to do the following: Note If the Chain section is empty, it means you are not&hellip; <a class=\"more-link\" href=\"https:\/\/alteg.io\/en\/support\/knowledge-base\/4905838181533-bonus-loyalty-program\/\">Continue reading <span class=\"screen-reader-text\">Bonus loyalty program<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"footnotes":""},"doc_category":[75],"doc_tag":[1714,1267,1252,1549,1774,1522,1492],"class_list":["post-1347","docs","type-docs","status-publish","hentry","doc_category-loyalty-programs","doc_tag-all-clients-en","doc_tag-chain-en","doc_tag-location-en","doc_tag-loyalty-card-en","doc_tag-loyalty-program-en","doc_tag-membership-en","doc_tag-visit-en","entry"],"aioseo_notices":[],"year_month":"2026-04","word_count":851,"total_views":"216","reactions":{"happy":"0","normal":"0","sad":"0"},"author_info":{"name":"ivan.k","author_nicename":"altegio","author_url":"https:\/\/alteg.io\/en\/author\/altegio\/"},"doc_category_info":[{"term_name":"Loyalty programs","term_url":"https:\/\/alteg.io\/en\/support\/knowledge-base\/categories\/loyalty-programs\/"}],"doc_tag_info":[{"term_name":"All Clients","term_url":"https:\/\/alteg.io\/en\/support\/knowledge-base\/docs-tag\/all-clients-en\/"},{"term_name":"Chain","term_url":"https:\/\/alteg.io\/en\/support\/knowledge-base\/docs-tag\/chain-en\/"},{"term_name":"Location","term_url":"https:\/\/alteg.io\/en\/support\/knowledge-base\/docs-tag\/location-en\/"},{"term_name":"Loyalty Card","term_url":"https:\/\/alteg.io\/en\/support\/knowledge-base\/docs-tag\/loyalty-card-en\/"},{"term_name":"Loyalty Program","term_url":"https:\/\/alteg.io\/en\/support\/knowledge-base\/docs-tag\/loyalty-program-en\/"},{"term_name":"Membership","term_url":"https:\/\/alteg.io\/en\/support\/knowledge-base\/docs-tag\/membership-en\/"},{"term_name":"Visit","term_url":"https:\/\/alteg.io\/en\/support\/knowledge-base\/docs-tag\/visit-en\/"}],"knowledge_base_info":[],"knowledge_base_slug":[],"_links":{"self":[{"href":"https:\/\/alteg.io\/en\/support\/wp-json\/wp\/v2\/docs\/1347","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/alteg.io\/en\/support\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/alteg.io\/en\/support\/wp-json\/wp\/v2\/types\/docs"}],"author":[{"embeddable":true,"href":"https:\/\/alteg.io\/en\/support\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/alteg.io\/en\/support\/wp-json\/wp\/v2\/comments?post=1347"}],"version-history":[{"count":9,"href":"https:\/\/alteg.io\/en\/support\/wp-json\/wp\/v2\/docs\/1347\/revisions"}],"predecessor-version":[{"id":314041,"href":"https:\/\/alteg.io\/en\/support\/wp-json\/wp\/v2\/docs\/1347\/revisions\/314041"}],"wp:attachment":[{"href":"https:\/\/alteg.io\/en\/support\/wp-json\/wp\/v2\/media?parent=1347"}],"wp:term":[{"taxonomy":"doc_category","embeddable":true,"href":"https:\/\/alteg.io\/en\/support\/wp-json\/wp\/v2\/doc_category?post=1347"},{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/alteg.io\/en\/support\/wp-json\/wp\/v2\/doc_tag?post=1347"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}