{"id":1315,"date":"2024-11-23T04:58:11","date_gmt":"2024-11-23T04:58:11","guid":{"rendered":"https:\/\/support-landing.altegio.cloud\/support\/4870201660189-mass-mailing-clients\/"},"modified":"2026-03-25T07:23:15","modified_gmt":"2026-03-25T07:23:15","password":"","slug":"4870201660189-mass-mailing-clients","status":"publish","type":"docs","link":"https:\/\/alteg.io\/en\/support\/knowledge-base\/4870201660189-mass-mailing-clients\/","title":{"rendered":"Mass mailing clients"},"content":{"rendered":"\n<p>You can send a bulk notification to inform a group of clients or your entire client base simultaneously.<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p><strong>Important<\/strong><br>Mass messaging is only available via the <strong>SMS<\/strong> channel (or to messengers). Mass messaging is not available via <strong>Email<\/strong> or the <strong>Altegio<\/strong> <strong>Admin app<\/strong> channel.<\/p>\n\n\n\n<p>To send an SMS campaign (or a campaign to messengers), an SMS provider or a chat-bot must be connected in your branch. If you haven\u2019t connected a chat-bot or an SMS service yet, we recommend choosing one of our partners in <strong>Integrations<\/strong> &gt; <strong>Notifications<\/strong>.<\/p>\n\n\n\n<p>Before running a mass campaign, consult your provider\/chat-bot about their capabilities and any limitations that may apply on the provider\/chat-bot side. This may relate to the campaign process itself (for example, how to run it correctly so your account isn\u2019t blocked for spam) or certain words that a mobile operator may reject.<\/p>\n<\/blockquote>\n\n\n\n<p>Before sending messages, make sure that:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Mass messaging is enabled for your account. If you don\u2019t have it, contact Support or your account manager (their contact details can be found in <strong>Analytical<\/strong> <strong>Reports > All Reports> Attendance> Visits<\/strong>).<\/li>\n<\/ul>\n\n\n\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;69d292c31d61a&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"69d292c31d61a\" class=\"wp-block-image size-large wp-lightbox-container\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"787\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"https:\/\/alteg.io\/support\/wp-content\/uploads\/2024\/11\/Screen-Shot-2026-03-25-at-11.19.59-1024x787.png\" alt=\"\" class=\"wp-image-309388\" srcset=\"https:\/\/alteg.io\/support\/wp-content\/uploads\/2024\/11\/Screen-Shot-2026-03-25-at-11.19.59-1024x787.png 1024w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2024\/11\/Screen-Shot-2026-03-25-at-11.19.59-300x230.png 300w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2024\/11\/Screen-Shot-2026-03-25-at-11.19.59-768x590.png 768w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2024\/11\/Screen-Shot-2026-03-25-at-11.19.59-1536x1180.png 1536w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2024\/11\/Screen-Shot-2026-03-25-at-11.19.59-360x277.png 360w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2024\/11\/Screen-Shot-2026-03-25-at-11.19.59-1568x1204.png 1568w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2024\/11\/Screen-Shot-2026-03-25-at-11.19.59.png 1734w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\taria-label=\"Enlarge\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.imageButtonRight\"\n\t\t\tdata-wp-style--top=\"state.imageButtonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewBox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The sending channel \u2014 <strong>SMS<\/strong> \u2014 is connected. Read more about connecting and configuring notification channels <strong><a href=\"https:\/\/alteg.io\/en\/support\/knowledge-base\/4869658429341-setting-up-notifications\/\">here<\/a>.<\/strong><\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Sending a campaign<\/h2>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Go to <strong>Administration<\/strong> mode <strong>Clients<\/strong> > <strong>All Clients<\/strong>.<\/li>\n<\/ol>\n\n\n\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;69d292c31f450&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"69d292c31f450\" class=\"wp-block-image size-large wp-lightbox-container\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"479\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"https:\/\/alteg.io\/support\/wp-content\/uploads\/2024\/11\/Screen-Shot-2026-03-25-at-11.21.54-1024x479.png\" alt=\"\" class=\"wp-image-309406\" srcset=\"https:\/\/alteg.io\/support\/wp-content\/uploads\/2024\/11\/Screen-Shot-2026-03-25-at-11.21.54-1024x479.png 1024w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2024\/11\/Screen-Shot-2026-03-25-at-11.21.54-300x140.png 300w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2024\/11\/Screen-Shot-2026-03-25-at-11.21.54-768x359.png 768w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2024\/11\/Screen-Shot-2026-03-25-at-11.21.54-1536x719.png 1536w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2024\/11\/Screen-Shot-2026-03-25-at-11.21.54-2048x958.png 2048w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2024\/11\/Screen-Shot-2026-03-25-at-11.21.54-360x168.png 360w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2024\/11\/Screen-Shot-2026-03-25-at-11.21.54-1568x734.png 1568w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\taria-label=\"Enlarge\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.imageButtonRight\"\n\t\t\tdata-wp-style--top=\"state.imageButtonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewBox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><\/figure>\n\n\n\n<ol start=\"2\" class=\"wp-block-list\">\n<li>Create a <strong>list of clients<\/strong> you plan to send the campaign to.<\/li>\n\n\n\n<li>You can do this using the <strong>checkbox<\/strong> selection or the client base <strong>filters.<\/strong> If you need to send the campaign to all clients, skip this step.<\/li>\n\n\n\n<li>Click <strong>Bulk<\/strong> <strong>Actions<\/strong> in the bottom-right corner of the page.<\/li>\n<\/ol>\n\n\n\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;69d292c320ebf&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"69d292c320ebf\" class=\"wp-block-image size-large wp-lightbox-container\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"892\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"https:\/\/alteg.io\/support\/wp-content\/uploads\/2024\/11\/Screen-Shot-2025-12-29-at-14.55.29-1024x892.png\" alt=\"\" class=\"wp-image-231949\" srcset=\"https:\/\/alteg.io\/support\/wp-content\/uploads\/2024\/11\/Screen-Shot-2025-12-29-at-14.55.29-1024x892.png 1024w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2024\/11\/Screen-Shot-2025-12-29-at-14.55.29-300x261.png 300w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2024\/11\/Screen-Shot-2025-12-29-at-14.55.29-768x669.png 768w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2024\/11\/Screen-Shot-2025-12-29-at-14.55.29-1536x1339.png 1536w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2024\/11\/Screen-Shot-2025-12-29-at-14.55.29-360x314.png 360w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2024\/11\/Screen-Shot-2025-12-29-at-14.55.29-1568x1366.png 1568w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2024\/11\/Screen-Shot-2025-12-29-at-14.55.29.png 1820w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\taria-label=\"Enlarge\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.imageButtonRight\"\n\t\t\tdata-wp-style--top=\"state.imageButtonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewBox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><\/figure>\n\n\n\n<ol start=\"5\" class=\"wp-block-list\">\n<li>In the menu that appears, select the option you need:<\/li>\n<\/ol>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Send a message.<\/strong> For an SMS campaign, enter the message text, check the box confirming you\u2019ve reviewed the legal aspects of SMS campaigns, and click <strong>Send<\/strong>.<\/li>\n\n\n\n<li><strong>Send PUSH notification.<\/strong> To send the notification, enter the text and click <strong>Send<\/strong>. Push notifications to mobile apps are sent only to clients who have installed the Altegio mobile app. The pop-up window will show their number.<\/li>\n\n\n\n<li><strong>Send PUSH to Altegio.me<\/strong> (previously the app was called Aunio). Sending is the same as for Altegio mobile apps \u2014 enter the text and click <strong>Send<\/strong>. Push notifications in Altegio.me are sent only to clients who have installed the Altegio.me mobile app. The pop-up window will also show their number.<\/li>\n<\/ul>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p><strong>Important<\/strong><\/p>\n\n\n\n<p>Only one variable is available for this notification type \u2014 <strong>%CLIENT_NAME%<\/strong> \u2014 Client name.<\/p>\n<\/blockquote>\n","protected":false},"excerpt":{"rendered":"<p>You can send a bulk notification to inform a group of clients or your entire client base simultaneously. ImportantMass messaging is only available via the SMS channel (or to messengers). Mass messaging is not available via Email or the Altegio Admin app channel. To send an SMS campaign (or a campaign to messengers), an SMS&hellip; <a class=\"more-link\" href=\"https:\/\/alteg.io\/en\/support\/knowledge-base\/4870201660189-mass-mailing-clients\/\">Continue reading <span class=\"screen-reader-text\">Mass mailing clients<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"footnotes":""},"doc_category":[59],"doc_tag":[1714,1789,2071,1759,1522,1729,1609,1744],"class_list":["post-1315","docs","type-docs","status-publish","hentry","doc_category-types-of-notifications","doc_tag-all-clients-en","doc_tag-analytics-en","doc_tag-integrations-en","doc_tag-lost-en","doc_tag-membership-en","doc_tag-new-en","doc_tag-online-booking-en","doc_tag-returning-en","entry"],"aioseo_notices":[],"year_month":"2026-04","word_count":394,"total_views":"584","reactions":{"happy":"0","normal":"0","sad":"0"},"author_info":{"name":"ivan.k","author_nicename":"altegio","author_url":"https:\/\/alteg.io\/en\/author\/altegio\/"},"doc_category_info":[{"term_name":"Types of notifications","term_url":"https:\/\/alteg.io\/en\/support\/knowledge-base\/categories\/types-of-notifications\/"}],"doc_tag_info":[{"term_name":"All Clients","term_url":"https:\/\/alteg.io\/en\/support\/knowledge-base\/docs-tag\/all-clients-en\/"},{"term_name":"Analytics","term_url":"https:\/\/alteg.io\/en\/support\/knowledge-base\/docs-tag\/analytics-en\/"},{"term_name":"Integrations","term_url":"https:\/\/alteg.io\/en\/support\/knowledge-base\/docs-tag\/integrations-en\/"},{"term_name":"Lost","term_url":"https:\/\/alteg.io\/en\/support\/knowledge-base\/docs-tag\/lost-en\/"},{"term_name":"Membership","term_url":"https:\/\/alteg.io\/en\/support\/knowledge-base\/docs-tag\/membership-en\/"},{"term_name":"New","term_url":"https:\/\/alteg.io\/en\/support\/knowledge-base\/docs-tag\/new-en\/"},{"term_name":"Online Booking","term_url":"https:\/\/alteg.io\/en\/support\/knowledge-base\/docs-tag\/online-booking-en\/"},{"term_name":"Returning","term_url":"https:\/\/alteg.io\/en\/support\/knowledge-base\/docs-tag\/returning-en\/"}],"knowledge_base_info":[],"knowledge_base_slug":[],"_links":{"self":[{"href":"https:\/\/alteg.io\/en\/support\/wp-json\/wp\/v2\/docs\/1315","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/alteg.io\/en\/support\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/alteg.io\/en\/support\/wp-json\/wp\/v2\/types\/docs"}],"author":[{"embeddable":true,"href":"https:\/\/alteg.io\/en\/support\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/alteg.io\/en\/support\/wp-json\/wp\/v2\/comments?post=1315"}],"version-history":[{"count":9,"href":"https:\/\/alteg.io\/en\/support\/wp-json\/wp\/v2\/docs\/1315\/revisions"}],"predecessor-version":[{"id":309424,"href":"https:\/\/alteg.io\/en\/support\/wp-json\/wp\/v2\/docs\/1315\/revisions\/309424"}],"wp:attachment":[{"href":"https:\/\/alteg.io\/en\/support\/wp-json\/wp\/v2\/media?parent=1315"}],"wp:term":[{"taxonomy":"doc_category","embeddable":true,"href":"https:\/\/alteg.io\/en\/support\/wp-json\/wp\/v2\/doc_category?post=1315"},{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/alteg.io\/en\/support\/wp-json\/wp\/v2\/doc_tag?post=1315"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}