{"id":1249,"date":"2024-11-23T04:57:59","date_gmt":"2024-11-23T04:57:59","guid":{"rendered":"https:\/\/support-landing.altegio.cloud\/support\/4904229259165-overview-summary\/"},"modified":"2026-05-27T14:06:56","modified_gmt":"2026-05-27T14:06:56","password":"","slug":"4904229259165","status":"publish","type":"docs","link":"https:\/\/alteg.io\/en\/support\/knowledge-base\/4904229259165\/","title":{"rendered":"Visits"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">The <strong>Analytical Reports ><\/strong> <strong>All <\/strong><b>reports > Attendance >  Visits<\/b> section contains service information that is necessary when contacting <b>Altegio<\/b> support, as well as summary information about recent appointments and visits. The content of the sections under the <b>Reports > Upcoming Visits <\/b>section.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Visits <\/strong>\u2014 your company\u2019s most recent upcoming or past visits.<br><strong>An activity feed for appointments made to your company<\/strong>.<\/p>\n\n\n\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;6a4202a806ace&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"6a4202a806ace\" class=\"wp-block-image size-large wp-lightbox-container\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"598\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on--pointerdown=\"actions.preloadImage\" data-wp-on--pointerenter=\"actions.preloadImageWithDelay\" data-wp-on--pointerleave=\"actions.cancelPreload\" 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https:\/\/alteg.io\/support\/wp-content\/uploads\/2024\/11\/Screen-Shot-2026-04-02-at-16.48.30-1568x916.avif 1568w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\tdata-wp-bind--aria-label=\"state.thisImage.triggerButtonAriaLabel\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.thisImage.buttonRight\"\n\t\t\tdata-wp-style--top=\"state.thisImage.buttonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewBox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Activity feed labels<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">The activity feed shows all created appointments, as well as the history of all changes related to them.<\/p>\n\n\n\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;6a4202a808647&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"6a4202a808647\" class=\"wp-block-image size-large wp-lightbox-container\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"602\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on--pointerdown=\"actions.preloadImage\" data-wp-on--pointerenter=\"actions.preloadImageWithDelay\" data-wp-on--pointerleave=\"actions.cancelPreload\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"https:\/\/alteg.io\/support\/wp-content\/uploads\/2024\/11\/Screen-Shot-2026-04-02-at-16.49.30-1024x602.avif\" alt=\"\" class=\"wp-image-317503\" srcset=\"https:\/\/alteg.io\/support\/wp-content\/uploads\/2024\/11\/Screen-Shot-2026-04-02-at-16.49.30-1024x602.avif 1024w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2024\/11\/Screen-Shot-2026-04-02-at-16.49.30-300x176.avif 300w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2024\/11\/Screen-Shot-2026-04-02-at-16.49.30-768x451.avif 768w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2024\/11\/Screen-Shot-2026-04-02-at-16.49.30-1536x903.avif 1536w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2024\/11\/Screen-Shot-2026-04-02-at-16.49.30-2048x1204.avif 2048w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2024\/11\/Screen-Shot-2026-04-02-at-16.49.30-360x212.avif 360w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2024\/11\/Screen-Shot-2026-04-02-at-16.49.30-1568x922.avif 1568w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\tdata-wp-bind--aria-label=\"state.thisImage.triggerButtonAriaLabel\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.thisImage.buttonRight\"\n\t\t\tdata-wp-style--top=\"state.thisImage.buttonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewBox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">Appointments can be <strong>filtered<\/strong> and <strong>canceled.<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">To the left of the service name, the appointment status and creation method are shown:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>New widget<\/strong> \u2014 the client booked independently through the widget.<\/li>\n\n\n\n<li><strong>Mobile<\/strong> \u2014 the appointment was created through the mobile app for staff.<\/li>\n\n\n\n<li><strong>Web interface<\/strong> \u2014 the appointment was added through the web interface in the appointment log.<\/li>\n\n\n\n<li><strong>Partners<\/strong> \u2014 the client booked independently through a partner\u2019s website or service (for example, Google Maps).<\/li>\n\n\n\n<li><strong>Website<\/strong> \u2014 the appointment was made through a widget installed on your website.<\/li>\n<\/ul>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"wp-block-paragraph\">Notes for appointments created through the mobile app and web interface change color depending on their status. Pink means that the appointment was deleted.<\/p>\n<\/blockquote>\n","protected":false},"excerpt":{"rendered":"<p>The Analytical Reports > All reports > Attendance > Visits section contains service information that is necessary when contacting Altegio support, as well as summary information about recent appointments and visits. The content of the sections under the Reports > Upcoming Visits section. 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