{"id":1235,"date":"2024-12-11T03:05:12","date_gmt":"2024-12-11T03:05:12","guid":{"rendered":"https:\/\/support-landing.altegio.cloud\/support\/4906188737437-membership-types\/"},"modified":"2026-03-27T14:37:15","modified_gmt":"2026-03-27T14:37:15","password":"","slug":"4906188737437-membership-types","status":"publish","type":"docs","link":"https:\/\/alteg.io\/en\/support\/knowledge-base\/4906188737437-membership-types\/","title":{"rendered":"Membership types"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">There are 2 types of spaces in Altegio: <strong>location<\/strong> and <strong>chains<\/strong>.<br><strong>Locations<\/strong> are highlighted in <strong>yellow<\/strong> on the left, and <strong>chains<\/strong> are highlighted in <strong>purple<\/strong> on the left. Locations and chains contain different sections.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">To switch to a chain, do the following:<\/h3>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Click the location name in the upper-left corner.<\/li>\n\n\n\n<li>In the dropdown list, select the required chain.<\/li>\n<\/ol>\n\n\n\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;6a2b0325d15fc&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"6a2b0325d15fc\" class=\"wp-block-image size-large wp-lightbox-container\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"992\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on--pointerdown=\"actions.preloadImage\" data-wp-on--pointerenter=\"actions.preloadImageWithDelay\" data-wp-on--pointerleave=\"actions.cancelPreload\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"https:\/\/alteg.io\/support\/wp-content\/uploads\/2024\/12\/Screen-Shot-2026-02-02-at-13.41.54-1024x992.png\" alt=\"\" class=\"wp-image-266734\" srcset=\"https:\/\/alteg.io\/support\/wp-content\/uploads\/2024\/12\/Screen-Shot-2026-02-02-at-13.41.54-1024x992.png 1024w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2024\/12\/Screen-Shot-2026-02-02-at-13.41.54-300x291.png 300w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2024\/12\/Screen-Shot-2026-02-02-at-13.41.54-768x744.png 768w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2024\/12\/Screen-Shot-2026-02-02-at-13.41.54-1536x1489.png 1536w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2024\/12\/Screen-Shot-2026-02-02-at-13.41.54-360x349.png 360w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2024\/12\/Screen-Shot-2026-02-02-at-13.41.54-1568x1520.png 1568w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2024\/12\/Screen-Shot-2026-02-02-at-13.41.54.png 1618w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\tdata-wp-bind--aria-label=\"state.thisImage.triggerButtonAriaLabel\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.thisImage.buttonRight\"\n\t\t\tdata-wp-style--top=\"state.thisImage.buttonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewBox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><\/figure>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"wp-block-paragraph\"><strong>Note<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If your <strong>Chains<\/strong> section is empty, it means you are not added as a user in the chain and you need to be added. Only a user with full permissions can add a user to a chain. To add a user, go to <strong>Settings &gt; Users (in the chain)<\/strong> and click <strong>Add user<\/strong>. The instructions for inviting users to a chain are in the article.<\/p>\n<\/blockquote>\n\n\n\n<h2 class=\"wp-block-heading\">Creating a membership type<\/h2>\n\n\n\n<ol class=\"wp-block-list\">\n<li>In the chain interface, go to <strong>Loyalty > Membership types<\/strong>.<\/li>\n<\/ol>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"504\" src=\"https:\/\/alteg.io\/support\/wp-content\/uploads\/2024\/12\/Screen-Shot-2026-02-02-at-13.45.44-1024x504.png\" alt=\"\" class=\"wp-image-266752\" srcset=\"https:\/\/alteg.io\/support\/wp-content\/uploads\/2024\/12\/Screen-Shot-2026-02-02-at-13.45.44-1024x504.png 1024w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2024\/12\/Screen-Shot-2026-02-02-at-13.45.44-300x148.png 300w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2024\/12\/Screen-Shot-2026-02-02-at-13.45.44-768x378.png 768w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2024\/12\/Screen-Shot-2026-02-02-at-13.45.44-1536x756.png 1536w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2024\/12\/Screen-Shot-2026-02-02-at-13.45.44-2048x1007.png 2048w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2024\/12\/Screen-Shot-2026-02-02-at-13.45.44-360x177.png 360w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2024\/12\/Screen-Shot-2026-02-02-at-13.45.44-1568x771.png 1568w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<ol start=\"2\" class=\"wp-block-list\">\n<li>Click <strong>Add a membership type<\/strong> in the upper right corner.<\/li>\n\n\n\n<li>Enter the membership type name, for example, <strong>Massage membership<\/strong>.<\/li>\n\n\n\n<li>Select the services included in the membership.<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\">In Altegio, you can create memberships:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>for a single service type, or<\/li>\n\n\n\n<li>with a shared number of visits across different services.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">When creating a membership type:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>For a <strong>single service type<\/strong>, in the <strong>Membership balance<\/strong> dropdown select <strong>Split<\/strong>.<\/li>\n\n\n\n<li>For a <strong>shared number of visits across different services<\/strong>, select <strong>Overall<\/strong>.<\/li>\n<\/ul>\n\n\n\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;6a2b0325d3c97&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"6a2b0325d3c97\" class=\"wp-block-image size-large wp-lightbox-container\"><img loading=\"lazy\" decoding=\"async\" width=\"797\" height=\"1024\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on--pointerdown=\"actions.preloadImage\" data-wp-on--pointerenter=\"actions.preloadImageWithDelay\" data-wp-on--pointerleave=\"actions.cancelPreload\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"https:\/\/alteg.io\/support\/wp-content\/uploads\/2024\/12\/Screen-Shot-2026-02-02-at-13.48.27-797x1024.png\" alt=\"\" class=\"wp-image-266770\" srcset=\"https:\/\/alteg.io\/support\/wp-content\/uploads\/2024\/12\/Screen-Shot-2026-02-02-at-13.48.27-797x1024.png 797w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2024\/12\/Screen-Shot-2026-02-02-at-13.48.27-234x300.png 234w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2024\/12\/Screen-Shot-2026-02-02-at-13.48.27-768x986.png 768w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2024\/12\/Screen-Shot-2026-02-02-at-13.48.27-360x462.png 360w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2024\/12\/Screen-Shot-2026-02-02-at-13.48.27.png 1090w\" sizes=\"auto, (max-width: 797px) 100vw, 797px\" \/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\tdata-wp-bind--aria-label=\"state.thisImage.triggerButtonAriaLabel\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.thisImage.buttonRight\"\n\t\t\tdata-wp-style--top=\"state.thisImage.buttonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewBox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">With an <strong>overall <\/strong>balance:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>one visit is deducted from the membership regardless of the service provided.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">With a <strong>split<\/strong> balance:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>one visit for the specific service provided will be deducted from the membership.<\/li>\n<\/ul>\n\n\n\n<ol start=\"4\" class=\"wp-block-list\">\n<li>Specify the number of visits available in the membership balance.<\/li>\n<\/ol>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"wp-block-paragraph\"><strong>Note<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">For a membership type with a <strong>shared<\/strong> balance, you can add new services after the membership has been sold.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">For a membership type with a <strong>separate<\/strong> balance, you cannot add new services after the membership has been sold.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">You cannot remove added services from a membership type with any balance after the membership has been sold.<\/p>\n<\/blockquote>\n\n\n\n<ol start=\"5\" class=\"wp-block-list\">\n<li>Select the service category and the service the membership will apply to.<\/li>\n\n\n\n<li>Specify the number of services included in the membership.\n<ul class=\"wp-block-list\">\n<li>To add services to the membership, click <strong>Add service<\/strong>.<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n\n\n\n<h2 class=\"wp-block-heading\">General settings<\/h2>\n\n\n\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;6a2b0325d51f5&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"6a2b0325d51f5\" class=\"wp-block-image size-large is-resized wp-lightbox-container\"><img loading=\"lazy\" decoding=\"async\" width=\"649\" height=\"1024\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on--pointerdown=\"actions.preloadImage\" data-wp-on--pointerenter=\"actions.preloadImageWithDelay\" data-wp-on--pointerleave=\"actions.cancelPreload\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"https:\/\/alteg.io\/support\/wp-content\/uploads\/2024\/12\/Screen-Shot-2026-02-02-at-13.50.12-649x1024.png\" alt=\"\" class=\"wp-image-266788\" style=\"width:397px;height:auto\" srcset=\"https:\/\/alteg.io\/support\/wp-content\/uploads\/2024\/12\/Screen-Shot-2026-02-02-at-13.50.12-649x1024.png 649w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2024\/12\/Screen-Shot-2026-02-02-at-13.50.12-190x300.png 190w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2024\/12\/Screen-Shot-2026-02-02-at-13.50.12-768x1212.png 768w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2024\/12\/Screen-Shot-2026-02-02-at-13.50.12-324x512.png 324w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2024\/12\/Screen-Shot-2026-02-02-at-13.50.12.png 934w\" sizes=\"auto, (max-width: 649px) 100vw, 649px\" \/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\tdata-wp-bind--aria-label=\"state.thisImage.triggerButtonAriaLabel\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.thisImage.buttonRight\"\n\t\t\tdata-wp-style--top=\"state.thisImage.buttonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewBox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Specify the membership price.<\/li>\n\n\n\n<li>Specify the validity period and the unit (day, month, week, year), and how the validity will be counted:\n<ul class=\"wp-block-list\">\n<li>from the first visit, or<\/li>\n\n\n\n<li>from the moment of sale.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>If you want the membership validity period to be unlimited, enter <strong>0<\/strong> in the <strong>Validity period<\/strong> field.<\/li>\n\n\n\n<li>If <strong>Activate membership automatically after a long absence<\/strong> is set to <strong>Yes<\/strong>, the field <strong>Activate from the moment of sale in<\/strong> will appear, where you can choose how long after the sale the membership will be activated. More details are in the <strong><a href=\"https:\/\/alteg.io\/en\/support\/knowledge-base\/4906119610909-automatic-activation-of-membership\/\">article<\/a>.<\/strong><\/li>\n\n\n\n<li>Specify whether <strong>freezing <\/strong>the membership will be available.\n<ul class=\"wp-block-list\">\n<li>Enter any period for freezing the membership.<\/li>\n\n\n\n<li>More about freezing can be found in the <strong><a href=\"https:\/\/alteg.io\/en\/support\/knowledge-base\/4906033089309-freezing-memberships\/\">article<\/a>.<\/strong><\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>Tick the checkbox if you want to allow selling a membership <strong>without a code<\/strong>.\n<ul class=\"wp-block-list\">\n<li>You will be able to create memberships that do not need a code assigned at sale.<\/li>\n\n\n\n<li>Such memberships can be used only if a client was specified at the time of sale.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"wp-block-paragraph\"><strong>Important<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Always specify the client in the visit window when selling such memberships.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">After the sale, a no-code membership will be linked to the client\u2019s phone number of the person who purchased it; you won\u2019t be able to apply the membership to a client with a different phone number.<\/p>\n<\/blockquote>\n\n\n\n<p class=\"wp-block-paragraph\">You can recalculate the service cost depending on the membership price. As a rule, it turns out to be lower than in the price list, and this should be taken into account, for example, when calculating payroll.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">How membership cost recalculation works:<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Cost from Membership type \/ Number of services in the membership = Service cost after recalculation<\/strong><br>Example: <strong>8000\/10=800<\/strong> (cost of one service)<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Allow or prohibit editing the membership.\n<ul class=\"wp-block-list\">\n<li>You can allow editing in all branches or only in the branch where it was sold.<\/li>\n\n\n\n<li>You can edit both the service balance and the membership validity period.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"wp-block-paragraph\"><strong>Important<\/strong><br><br>You cannot change the list of services in the membership!<\/p>\n<\/blockquote>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Tick <strong>Availability for online sale<\/strong> if you plan to sell the membership online.\n<ul class=\"wp-block-list\">\n<li>Detailed instructions for setting up online sales can be found <strong><a href=\"https:\/\/alteg.io\/en\/support\/knowledge-base\/categories\/online-sales\/\">here<\/a>.<\/strong><\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>Select the locations where the membership will be valid.<\/li>\n\n\n\n<li>Click <strong>Save settings<\/strong>.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Using memberships<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">After you create them, memberships will appear in location interface, <strong>Administration<\/strong> mode under <strong>Products > All products<\/strong>:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>the corresponding products will be created, and<\/li>\n\n\n\n<li>the <strong>Memberships<\/strong> product category will be created.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">You will be able to sell memberships to clients (detailed instructions are in the article <strong><a href=\"https:\/\/alteg.io\/en\/support\/knowledge-base\/4906206517277-memberships-sale\/\">Membership sales<\/a><\/strong>), and sold memberships will be available as a payment method (<strong><a href=\"https:\/\/alteg.io\/en\/support\/knowledge-base\/4906236643869\/\">Paying for services with a membership<\/a><\/strong>).<\/p>\n\n\n\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;6a2b0325d6a3a&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"6a2b0325d6a3a\" class=\"wp-block-image size-large wp-lightbox-container\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"519\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on--pointerdown=\"actions.preloadImage\" data-wp-on--pointerenter=\"actions.preloadImageWithDelay\" data-wp-on--pointerleave=\"actions.cancelPreload\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"https:\/\/alteg.io\/support\/wp-content\/uploads\/2024\/12\/Screen-Shot-2026-02-02-at-13.55.54-1024x519.png\" alt=\"\" class=\"wp-image-266809\" srcset=\"https:\/\/alteg.io\/support\/wp-content\/uploads\/2024\/12\/Screen-Shot-2026-02-02-at-13.55.54-1024x519.png 1024w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2024\/12\/Screen-Shot-2026-02-02-at-13.55.54-300x152.png 300w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2024\/12\/Screen-Shot-2026-02-02-at-13.55.54-768x389.png 768w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2024\/12\/Screen-Shot-2026-02-02-at-13.55.54-1536x778.png 1536w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2024\/12\/Screen-Shot-2026-02-02-at-13.55.54-2048x1037.png 2048w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2024\/12\/Screen-Shot-2026-02-02-at-13.55.54-360x182.png 360w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2024\/12\/Screen-Shot-2026-02-02-at-13.55.54-1568x794.png 1568w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\tdata-wp-bind--aria-label=\"state.thisImage.triggerButtonAriaLabel\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.thisImage.buttonRight\"\n\t\t\tdata-wp-style--top=\"state.thisImage.buttonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewBox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><\/figure>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"wp-block-paragraph\"><strong>Important<\/strong><br><br>If auto-activation is not enabled for the membership type, the timer selected in the settings starts from the moment you click <strong>Pay<\/strong> at the first use of the membership.<br><br>If a membership has already been sold, you cannot change the price in its type.<\/p>\n<\/blockquote>\n\n\n\n<h2 class=\"wp-block-heading\">Duplicating a membership<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Sometimes you may need to:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>change the price in a membership type that has already been sold before, or<\/li>\n\n\n\n<li>create a new membership with the old parameters.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">You can do this using the <strong>Duplicate membership<\/strong> button in the <strong>Membership types<\/strong> section in the chain interface.<\/p>\n\n\n\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;6a2b0325d7c84&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"6a2b0325d7c84\" class=\"wp-block-image size-large wp-lightbox-container\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"489\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on--pointerdown=\"actions.preloadImage\" data-wp-on--pointerenter=\"actions.preloadImageWithDelay\" data-wp-on--pointerleave=\"actions.cancelPreload\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"https:\/\/alteg.io\/support\/wp-content\/uploads\/2024\/12\/Screen-Shot-2026-02-02-at-13.57.43-1024x489.png\" alt=\"\" class=\"wp-image-266830\" srcset=\"https:\/\/alteg.io\/support\/wp-content\/uploads\/2024\/12\/Screen-Shot-2026-02-02-at-13.57.43-1024x489.png 1024w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2024\/12\/Screen-Shot-2026-02-02-at-13.57.43-300x143.png 300w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2024\/12\/Screen-Shot-2026-02-02-at-13.57.43-768x366.png 768w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2024\/12\/Screen-Shot-2026-02-02-at-13.57.43-1536x733.png 1536w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2024\/12\/Screen-Shot-2026-02-02-at-13.57.43-2048x977.png 2048w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2024\/12\/Screen-Shot-2026-02-02-at-13.57.43-360x172.png 360w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2024\/12\/Screen-Shot-2026-02-02-at-13.57.43-1568x748.png 1568w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\tdata-wp-bind--aria-label=\"state.thisImage.triggerButtonAriaLabel\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.thisImage.buttonRight\"\n\t\t\tdata-wp-style--top=\"state.thisImage.buttonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewBox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">After that, the membership type will be copied and will appear on the page with <strong>(2)<\/strong> in the name.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">To edit the membership, click its name.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Archiving a membership type<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">To archive it, open an active membership type \u2014 the <strong>Archive<\/strong> button will appear in the lower-right corner.<\/p>\n\n\n\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;6a2b0325d8dcb&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"6a2b0325d8dcb\" class=\"wp-block-image size-large wp-lightbox-container\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"932\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on--pointerdown=\"actions.preloadImage\" data-wp-on--pointerenter=\"actions.preloadImageWithDelay\" data-wp-on--pointerleave=\"actions.cancelPreload\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"https:\/\/alteg.io\/support\/wp-content\/uploads\/2024\/12\/Screen-Shot-2026-02-02-at-14.16.03-1024x932.png\" alt=\"\" class=\"wp-image-266851\" srcset=\"https:\/\/alteg.io\/support\/wp-content\/uploads\/2024\/12\/Screen-Shot-2026-02-02-at-14.16.03-1024x932.png 1024w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2024\/12\/Screen-Shot-2026-02-02-at-14.16.03-300x273.png 300w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2024\/12\/Screen-Shot-2026-02-02-at-14.16.03-768x699.png 768w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2024\/12\/Screen-Shot-2026-02-02-at-14.16.03-360x328.png 360w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2024\/12\/Screen-Shot-2026-02-02-at-14.16.03.png 1202w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\tdata-wp-bind--aria-label=\"state.thisImage.triggerButtonAriaLabel\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.thisImage.buttonRight\"\n\t\t\tdata-wp-style--top=\"state.thisImage.buttonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewBox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">Archived membership types are moved to the <strong>Archived membership types<\/strong> tab. After moving, archived memberships stop appearing in the list of products during sale.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">To restore a membership, go to the <strong>Archived<\/strong> <strong>membership types<\/strong> tab and click the action button to the right of the membership name.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Archived memberships are available for payment \u2014 you can use them to pay for services. More about archiving is in the <strong><a href=\"https:\/\/alteg.io\/en\/support\/knowledge-base\/4906095113757-archiving-membership-types-in-chain\/\">article<\/a>.<\/strong><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Automatic deduction from a membership<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">In many businesses, a policy for canceling an appointment in advance is used. If the client did not cancel the appointment in advance, a visit will be deducted from their membership.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Automatic deduction is configured in the branch under <strong>Administration <\/strong>mode,<strong> Services<\/strong> section. You can read more about this in the <strong><a href=\"https:\/\/alteg.io\/en\/support\/knowledge-base\/4906099299229-automatic-debiting-from-subscription\/\">article<\/a>.<\/strong><\/p>\n\n\n\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;6a2b0325da07d&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"6a2b0325da07d\" class=\"wp-block-image size-large wp-lightbox-container\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"702\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on--pointerdown=\"actions.preloadImage\" data-wp-on--pointerenter=\"actions.preloadImageWithDelay\" data-wp-on--pointerleave=\"actions.cancelPreload\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"https:\/\/alteg.io\/support\/wp-content\/uploads\/2024\/12\/Screen-Shot-2026-02-02-at-14.19.01-1024x702.png\" alt=\"\" class=\"wp-image-266869\" srcset=\"https:\/\/alteg.io\/support\/wp-content\/uploads\/2024\/12\/Screen-Shot-2026-02-02-at-14.19.01-1024x702.png 1024w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2024\/12\/Screen-Shot-2026-02-02-at-14.19.01-300x206.png 300w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2024\/12\/Screen-Shot-2026-02-02-at-14.19.01-768x526.png 768w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2024\/12\/Screen-Shot-2026-02-02-at-14.19.01-1536x1052.png 1536w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2024\/12\/Screen-Shot-2026-02-02-at-14.19.01-360x247.png 360w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2024\/12\/Screen-Shot-2026-02-02-at-14.19.01-1568x1074.png 1568w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2024\/12\/Screen-Shot-2026-02-02-at-14.19.01.png 1766w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\tdata-wp-bind--aria-label=\"state.thisImage.triggerButtonAriaLabel\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.thisImage.buttonRight\"\n\t\t\tdata-wp-style--top=\"state.thisImage.buttonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewBox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">Membership notifications<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">If you have an <a href=\"https:\/\/alteg.io\/en\/support\/knowledge-base\/categories\/sms-provider-integration\/\"><strong>SMS aggregator<\/strong><\/a> or a chatbot connected, you can also set up automatic notifications for clients:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>about membership expiration, and<\/li>\n\n\n\n<li>about deductions from the membership.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">You can read more about setting up the integration in the <strong><a href=\"https:\/\/alteg.io\/en\/support\/knowledge-base\/categories\/sms-provider-integration\/\">article<\/a>.<\/strong><\/p>\n\n\n\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;6a2b0325db7d6&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"6a2b0325db7d6\" class=\"wp-block-image size-large wp-lightbox-container\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"816\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on--pointerdown=\"actions.preloadImage\" data-wp-on--pointerenter=\"actions.preloadImageWithDelay\" data-wp-on--pointerleave=\"actions.cancelPreload\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"https:\/\/alteg.io\/support\/wp-content\/uploads\/2024\/12\/Screen-Shot-2026-02-02-at-14.22.31-1024x816.png\" alt=\"\" class=\"wp-image-266887\" srcset=\"https:\/\/alteg.io\/support\/wp-content\/uploads\/2024\/12\/Screen-Shot-2026-02-02-at-14.22.31-1024x816.png 1024w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2024\/12\/Screen-Shot-2026-02-02-at-14.22.31-300x239.png 300w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2024\/12\/Screen-Shot-2026-02-02-at-14.22.31-768x612.png 768w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2024\/12\/Screen-Shot-2026-02-02-at-14.22.31-360x287.png 360w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2024\/12\/Screen-Shot-2026-02-02-at-14.22.31.png 1528w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\tdata-wp-bind--aria-label=\"state.thisImage.triggerButtonAriaLabel\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.thisImage.buttonRight\"\n\t\t\tdata-wp-style--top=\"state.thisImage.buttonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewBox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">To set up notifications, go to <strong>Loyalty &gt; Membership types<\/strong> in the chain interface, select the required membership type, and open the <strong>Notifications<\/strong> tab.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">For more details on setting up notifications about membership validity and deductions from a membership, read the<a href=\"https:\/\/alteg.io\/en\/support\/knowledge-base\/4906139546397-membership-notifications\/\"> <\/a><strong><a href=\"https:\/\/alteg.io\/en\/support\/knowledge-base\/4906139546397-membership-notifications\/\">article<\/a>.<\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"<p>There are 2 types of spaces in Altegio: location and chains.Locations are highlighted in yellow on the left, and chains are highlighted in purple on the left. Locations and chains contain different sections. To switch to a chain, do the following: Note If your Chains section is empty, it means you are not added as [&hellip;]<\/p>\n","protected":false},"author":35,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"doc_category":[78],"doc_tag":[1267,1507,1252,1774,1522,1579,1297,1312],"class_list":["post-1235","docs","type-docs","status-publish","hentry","doc_category-memberships","doc_tag-chain-en","doc_tag-client-en","doc_tag-location-en","doc_tag-loyalty-program-en","doc_tag-membership-en","doc_tag-products-en","doc_tag-service-en","doc_tag-service-category-en"],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO Pro 4.9.8 - aioseo.com -->\n\t<meta name=\"description\" content=\"There are 2 types of spaces in Altegio: location and chains.Locations are highlighted in yellow on the left, and chains are highlighted in purple on the left. Locations and chains contain different sections. To switch to a chain, do the following: Click the location name in the upper-left corner. In the dropdown list, select the\" \/>\n\t<meta name=\"robots\" content=\"max-image-preview:large\" \/>\n\t<meta name=\"author\" content=\"andrei.k@alteg.io\"\/>\n\t<link rel=\"canonical\" href=\"https:\/\/alteg.io\/en\/support\/knowledge-base\/4906188737437-membership-types\/\" \/>\n\t<meta name=\"generator\" content=\"All in One SEO Pro (AIOSEO) 4.9.8\" \/>\n\t\t<meta property=\"og:locale\" content=\"en_US\" \/>\n\t\t<meta property=\"og:site_name\" content=\"Altegio Support - Altegio Knowledge Base\" \/>\n\t\t<meta property=\"og:type\" content=\"article\" \/>\n\t\t<meta property=\"og:title\" content=\"Membership types - Altegio Support\" \/>\n\t\t<meta property=\"og:description\" content=\"There are 2 types of spaces in Altegio: location and chains.Locations are highlighted in yellow on the left, and chains are highlighted in purple on the left. 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