{"id":1224,"date":"2024-11-23T04:57:55","date_gmt":"2024-11-23T04:57:55","guid":{"rendered":"https:\/\/support-landing.altegio.cloud\/support\/5070518429597-user-s-personal-account\/"},"modified":"2026-03-31T12:31:16","modified_gmt":"2026-03-31T12:31:16","password":"","slug":"5070518429597","status":"publish","type":"docs","link":"https:\/\/alteg.io\/en\/support\/knowledge-base\/5070518429597\/","title":{"rendered":"User&#8217;s personal account"},"content":{"rendered":"\n<p><span style=\"font-weight: 400;\">Personal account <strong>(My Account)<\/strong> is a section that contains information about <\/span><b>Altegio user.<\/b><span style=\"font-weight: 400;\">You can customize and edit all the information that is contained in this section. To access <strong>My Account<\/strong> section, simply click on your name in the lower left corner of the sidebar.<\/span><\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/alteg.io\/support\/wp-content\/uploads\/2024\/11\/Screen-Shot-2026-03-31-at-16.29.38-1024x571.png\" alt=\"\" class=\"wp-image-315457\"\/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">Personal data<\/h2>\n\n\n\n<p>Here you can find the following information about the user:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>photo (to change the photo, mouse over the photo and click <strong>Upload photo<\/strong>);<\/li>\n\n\n\n<li>phone number;<\/li>\n\n\n\n<li>email.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Notifications<\/h2>\n\n\n\n<p>In this block you can configure which emails and notifications you want to receive from <strong>Altegio<\/strong>:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Receive newsletters<\/li>\n\n\n\n<li>Receive marketing letters with special offers<\/li>\n\n\n\n<li>Receive letters about system updates<\/li>\n\n\n\n<li>Show push notifications about news<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Settings<\/h2>\n\n\n\n<p>Settings features:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Change the name, language, city and personal information, to save the settings, click the <strong>Save changes<\/strong> button<\/li>\n<\/ul>\n\n\n\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;69d642227eea4&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"69d642227eea4\" class=\"wp-block-image size-full wp-lightbox-container\"><img loading=\"lazy\" decoding=\"async\" width=\"1510\" height=\"1410\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"https:\/\/alteg.io\/support\/wp-content\/uploads\/2024\/11\/Screen-Shot-2025-11-03-at-20.20.51.png\" alt=\"\" class=\"wp-image-187645\" srcset=\"https:\/\/alteg.io\/support\/wp-content\/uploads\/2024\/11\/Screen-Shot-2025-11-03-at-20.20.51.png 1510w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2024\/11\/Screen-Shot-2025-11-03-at-20.20.51-300x280.png 300w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2024\/11\/Screen-Shot-2025-11-03-at-20.20.51-1024x956.png 1024w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2024\/11\/Screen-Shot-2025-11-03-at-20.20.51-768x717.png 768w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2024\/11\/Screen-Shot-2025-11-03-at-20.20.51-360x336.png 360w\" sizes=\"auto, (max-width: 1510px) 100vw, 1510px\" \/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\taria-label=\"Enlarge\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.imageButtonRight\"\n\t\t\tdata-wp-style--top=\"state.imageButtonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewBox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Reset the password, change phone number (an SMS with a confirmation code will be sent to the changed number) and e-mail<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Setting Locations\/Chains and pages to redirect the user to after authorization<\/li>\n<\/ul>\n\n\n\n<p>To change the language of your location navigate to the <strong>Settings<\/strong> section. Under Language tab click to open an expanded list with available languages. Select the one that you need:<br><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Account management<\/h2>\n\n\n\n<p>To delete an account, click the <strong>Delete account<\/strong> button and enter your password in the pop-up window. After confirmation, the account <strong>will not be deleted immediately<\/strong>, but <strong>25 days<\/strong> after the request. During this period, you can continue to use the account or cancel the deletion. The data will be <strong>permanently<\/strong> deleted from <strong>Altegio<\/strong> 25 days later.<\/p>\n\n\n\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;69d642227f610&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"69d642227f610\" class=\"wp-block-image size-full wp-lightbox-container\"><img loading=\"lazy\" decoding=\"async\" width=\"2154\" height=\"1220\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"https:\/\/alteg.io\/support\/wp-content\/uploads\/2024\/11\/Screen-Shot-2025-06-16-at-13.58.31.png\" alt=\"\" class=\"wp-image-163234\" srcset=\"https:\/\/alteg.io\/support\/wp-content\/uploads\/2024\/11\/Screen-Shot-2025-06-16-at-13.58.31.png 2154w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2024\/11\/Screen-Shot-2025-06-16-at-13.58.31-300x170.png 300w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2024\/11\/Screen-Shot-2025-06-16-at-13.58.31-1024x580.png 1024w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2024\/11\/Screen-Shot-2025-06-16-at-13.58.31-768x435.png 768w\" sizes=\"auto, (max-width: 2154px) 100vw, 2154px\" \/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\taria-label=\"Enlarge\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.imageButtonRight\"\n\t\t\tdata-wp-style--top=\"state.imageButtonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewBox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">Personal data management<\/h2>\n\n\n\n<p>In this section, you can:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Export your data.<\/li>\n\n\n\n<li>View the User Agreement text.<\/li>\n\n\n\n<li>View the License Agreement text.<\/li>\n\n\n\n<li>Send a request to block your data.<\/li>\n<\/ul>\n\n\n\n<p>In accordance with the <strong><a href=\"https:\/\/alteg.io\/en\/info\/privacy\/\">Privacy Policy<\/a>,<\/strong> a user has the right to receive a copy of the account-related data that we store and process. To request an export, you need to enter the email address where the download link will be sent, and your account password.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Export generation may take up to 24 hours.<\/li>\n\n\n\n<li>You can submit an export request no more than once per day.<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Be careful when entering your email address \u2014 the archive download link will be sent to the email you provide.<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Personal account (My Account) is a section that contains information about Altegio user.You can customize and edit all the information that is contained in this section. To access My Account section, simply click on your name in the lower left corner of the sidebar. Personal data Here you can find the following information about the&hellip; <a class=\"more-link\" href=\"https:\/\/alteg.io\/en\/support\/knowledge-base\/5070518429597\/\">Continue reading <span class=\"screen-reader-text\">User&#8217;s personal account<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"footnotes":""},"doc_category":[94],"doc_tag":[1447,1267,1699,1252],"class_list":["post-1224","docs","type-docs","status-publish","hentry","doc_category-users-personal-account","doc_tag-appointment-calendar-en","doc_tag-chain-en","doc_tag-delete-deleted-en","doc_tag-location-en","entry"],"aioseo_notices":[],"year_month":"2026-04","word_count":360,"total_views":"790","reactions":{"happy":"0","normal":"0","sad":"0"},"author_info":{"name":"ivan.k","author_nicename":"altegio","author_url":"https:\/\/alteg.io\/en\/author\/altegio\/"},"doc_category_info":[{"term_name":"User's personal account","term_url":"https:\/\/alteg.io\/en\/support\/knowledge-base\/categories\/users-personal-account\/"}],"doc_tag_info":[{"term_name":"Appointment Calendar","term_url":"https:\/\/alteg.io\/en\/support\/knowledge-base\/docs-tag\/appointment-calendar-en\/"},{"term_name":"Chain","term_url":"https:\/\/alteg.io\/en\/support\/knowledge-base\/docs-tag\/chain-en\/"},{"term_name":"Delete \/ Deleted","term_url":"https:\/\/alteg.io\/en\/support\/knowledge-base\/docs-tag\/delete-deleted-en\/"},{"term_name":"Location","term_url":"https:\/\/alteg.io\/en\/support\/knowledge-base\/docs-tag\/location-en\/"}],"knowledge_base_info":[],"knowledge_base_slug":[],"_links":{"self":[{"href":"https:\/\/alteg.io\/en\/support\/wp-json\/wp\/v2\/docs\/1224","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/alteg.io\/en\/support\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/alteg.io\/en\/support\/wp-json\/wp\/v2\/types\/docs"}],"author":[{"embeddable":true,"href":"https:\/\/alteg.io\/en\/support\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/alteg.io\/en\/support\/wp-json\/wp\/v2\/comments?post=1224"}],"version-history":[{"count":5,"href":"https:\/\/alteg.io\/en\/support\/wp-json\/wp\/v2\/docs\/1224\/revisions"}],"predecessor-version":[{"id":315478,"href":"https:\/\/alteg.io\/en\/support\/wp-json\/wp\/v2\/docs\/1224\/revisions\/315478"}],"wp:attachment":[{"href":"https:\/\/alteg.io\/en\/support\/wp-json\/wp\/v2\/media?parent=1224"}],"wp:term":[{"taxonomy":"doc_category","embeddable":true,"href":"https:\/\/alteg.io\/en\/support\/wp-json\/wp\/v2\/doc_category?post=1224"},{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/alteg.io\/en\/support\/wp-json\/wp\/v2\/doc_tag?post=1224"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}