{"id":1105,"date":"2024-11-23T04:57:33","date_gmt":"2024-11-23T04:57:33","guid":{"rendered":"https:\/\/support-landing.altegio.cloud\/support\/22143454381085-administrator-s-personal-statistics-in-the-altegio-mobile-app\/"},"modified":"2026-03-31T11:34:39","modified_gmt":"2026-03-31T11:34:39","password":"","slug":"22143454381085-administrator-s-personal-statistics-in-the-altegio-mobile-app","status":"publish","type":"docs","link":"https:\/\/alteg.io\/en\/support\/knowledge-base\/22143454381085-administrator-s-personal-statistics-in-the-altegio-mobile-app\/","title":{"rendered":"Receptionist’s Statistics in the Altegio Mobile App"},"content":{"rendered":"\n

Altegio now offers the ability to view analytics with key performance indicators (KPIs) for receptionists. Receptionists can track their work performance directly in the Altegio mobile app.<\/p>\n\n\n\n

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Important<\/strong><\/p>\n\n\n\n

– Statistics are generated only for team members with the “Receptionist”<\/strong> role.<\/p>\n\n\n\n

– If team member is not assigned the receptionist role, you need to assign it in the team member settings or in the Billing > Subscription > Management<\/strong> (Administration<\/strong> mode)section.<\/p>\n\n\n\n

– Statistics are only available for team members with the \u201cReceptionist\u201d<\/strong> role.
– Each receptionist can only view their own personal statistics in the mobile app.
– If a receptionist does not have access rights to the “Analytics”<\/strong> section, they will only be able to see the “My Analytics”<\/strong> report, with other reports unavailable.<\/p>\n<\/blockquote>\n\n\n\n

How to Use the Report<\/strong><\/h2>\n\n\n\n
    \n
  1. Open the main menu by tapping the three-line button in the lower right corner.<\/li>\n<\/ol>\n\n\n\n
    \"\"\n\t\t\t\n\t\t\t\t\n\t\t\t<\/svg>\n\t\t<\/button><\/figure>\n\n\n\n
      \n
    1. Navigate to the “Analytics”<\/strong> section.
      <\/li>\n<\/ol>\n\n\n\n
      \"\"\n\t\t\t\n\t\t\t\t\n\t\t\t<\/svg>\n\t\t<\/button><\/figure>\n\n\n\n
        \n
      1. Select the “My Analytics”<\/strong> report and choose the desired period.<\/li>\n<\/ol>\n\n\n\n
        \"\"\n\t\t\t\n\t\t\t\t\n\t\t\t<\/svg>\n\t\t<\/button><\/figure>\n\n\n\n

        4. The data will be displayed below in infographic blocks.<\/p>\n\n\n\n

        Data Displayed in the Report<\/strong><\/h2>\n\n\n\n
          \n
        • Accrued payments to the receptionist.<\/li>\n\n\n\n
        • The number of completed bookings created by the receptionist\u2014bookings marked as “Arrived” that were created by the receptionist.<\/li>\n\n\n\n
        • Revenue from paid bookings created by the receptionist\u2014the total sum of all paid bookings created by the receptionist.<\/li>\n\n\n\n
        • The number of clients booked by the receptionist\u2014only clients booked by the receptionist are counted.<\/li>\n\n\n\n
        • Operational bookings\u2014bookings made for a future date on the day the service was provided.<\/li>\n\n\n\n
        • Clients with a booking status of “Arrived”<\/strong>\u2014the number of clients marked as “Arrived” on a specific day.<\/li>\n\n\n\n
        • Operational bookings for the period\u2014the number of clients from the above group for whom the receptionist made a booking for a future date. The creation date of the booking is used for this metric.<\/li>\n\n\n\n
        • Rebooking of no-show clients\u2014bookings for clients who previously did not show up.<\/li>\n\n\n\n
        • Clients with a booking status of “No-show”<\/strong>\u2014the number of clients marked as “No-show” on a specific day.<\/li>\n\n\n\n
        • Operational bookings for the period\u2014the number of clients from the above group for whom the receptionist made a booking for a future date. The creation date of the booking is used for this metric.<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"

          Altegio now offers the ability to view analytics with key performance indicators (KPIs) for receptionists. Receptionists can track their work performance directly in the Altegio mobile app. Important – Statistics are generated only for team members with the “Receptionist” role. – If team member is not assigned the receptionist role, you need to assign it […]<\/p>\n","protected":false},"author":35,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"doc_category":[98],"doc_tag":[1789,1402,1357],"class_list":["post-1105","docs","type-docs","status-publish","hentry","doc_category-employee-mobile-app","doc_tag-analytics-en","doc_tag-receptionist-en","doc_tag-team-member-en"],"aioseo_notices":[],"aioseo_head":"\n\t\t\n\t\n\t\n\t\n\t\n\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t