{"id":1105,"date":"2024-11-23T04:57:33","date_gmt":"2024-11-23T04:57:33","guid":{"rendered":"https:\/\/support-landing.altegio.cloud\/support\/22143454381085-administrator-s-personal-statistics-in-the-altegio-mobile-app\/"},"modified":"2026-03-31T11:34:39","modified_gmt":"2026-03-31T11:34:39","password":"","slug":"22143454381085-administrator-s-personal-statistics-in-the-altegio-mobile-app","status":"publish","type":"docs","link":"https:\/\/alteg.io\/en\/support\/knowledge-base\/22143454381085-administrator-s-personal-statistics-in-the-altegio-mobile-app\/","title":{"rendered":"Receptionist&#8217;s  Statistics in the Altegio Mobile App"},"content":{"rendered":"\n<p>Altegio now offers the ability to view analytics with key performance indicators (KPIs) for receptionists. Receptionists can track their work performance directly in the Altegio mobile app.<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p><strong>Important<\/strong><\/p>\n\n\n\n<p>&#8211; Statistics are generated only for team members with the <strong>&#8220;Receptionist&#8221;<\/strong> role.<\/p>\n\n\n\n<p>&#8211; If team member is not assigned the receptionist role, you need to assign it in the team member settings or in the <strong>Billing > Subscription > Management<\/strong> (<strong>Administration<\/strong> mode)section.<\/p>\n\n\n\n<p>&#8211; Statistics are only available for team members with the <strong>\u201cReceptionist\u201d<\/strong> role.<br>&#8211; Each receptionist can only view their own personal statistics in the mobile app.<br>&#8211; If a receptionist does not have access rights to the <strong>&#8220;Analytics&#8221;<\/strong> section, they will only be able to see the <strong>&#8220;My Analytics&#8221;<\/strong> report, with other reports unavailable.<\/p>\n<\/blockquote>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>How to Use the Report<\/strong><\/h2>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Open the main menu by tapping the three-line button in the lower right corner.<\/li>\n<\/ol>\n\n\n\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;69edf50a0409a&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"69edf50a0409a\" class=\"wp-block-image size-large is-resized wp-lightbox-container\"><img loading=\"lazy\" decoding=\"async\" width=\"531\" height=\"1024\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"https:\/\/alteg.io\/support\/wp-content\/uploads\/2024\/11\/Screen-Shot-2026-02-04-at-11.06.40-531x1024.png\" alt=\"\" class=\"wp-image-268543\" style=\"width:273px;height:auto\" srcset=\"https:\/\/alteg.io\/support\/wp-content\/uploads\/2024\/11\/Screen-Shot-2026-02-04-at-11.06.40-531x1024.png 531w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2024\/11\/Screen-Shot-2026-02-04-at-11.06.40-156x300.png 156w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2024\/11\/Screen-Shot-2026-02-04-at-11.06.40-266x512.png 266w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2024\/11\/Screen-Shot-2026-02-04-at-11.06.40.png 556w\" sizes=\"auto, (max-width: 531px) 100vw, 531px\" \/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\taria-label=\"Enlarge\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.imageButtonRight\"\n\t\t\tdata-wp-style--top=\"state.imageButtonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewBox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><\/figure>\n\n\n\n<ol start=\"2\" class=\"wp-block-list\">\n<li>Navigate to the <strong>&#8220;Analytics&#8221;<\/strong> section.<br><\/li>\n<\/ol>\n\n\n\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;69edf50a05524&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"69edf50a05524\" class=\"wp-block-image size-full is-resized wp-lightbox-container\"><img loading=\"lazy\" decoding=\"async\" width=\"496\" height=\"454\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"https:\/\/alteg.io\/support\/wp-content\/uploads\/2024\/11\/Screen-Shot-2026-02-04-at-11.07.41.png\" alt=\"\" class=\"wp-image-268561\" style=\"width:264px;height:auto\" srcset=\"https:\/\/alteg.io\/support\/wp-content\/uploads\/2024\/11\/Screen-Shot-2026-02-04-at-11.07.41.png 496w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2024\/11\/Screen-Shot-2026-02-04-at-11.07.41-300x275.png 300w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2024\/11\/Screen-Shot-2026-02-04-at-11.07.41-360x330.png 360w\" sizes=\"auto, (max-width: 496px) 100vw, 496px\" \/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\taria-label=\"Enlarge\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.imageButtonRight\"\n\t\t\tdata-wp-style--top=\"state.imageButtonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewBox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><\/figure>\n\n\n\n<ol start=\"3\" class=\"wp-block-list\">\n<li>Select the <strong>&#8220;My Analytics&#8221;<\/strong> report and choose the desired period.<\/li>\n<\/ol>\n\n\n\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;69edf50a06806&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"69edf50a06806\" class=\"wp-block-image size-full is-resized wp-lightbox-container\"><img loading=\"lazy\" decoding=\"async\" width=\"578\" height=\"466\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"https:\/\/alteg.io\/support\/wp-content\/uploads\/2024\/11\/Screen-Shot-2026-02-04-at-11.09.15.png\" alt=\"\" class=\"wp-image-268585\" style=\"width:280px;height:auto\" srcset=\"https:\/\/alteg.io\/support\/wp-content\/uploads\/2024\/11\/Screen-Shot-2026-02-04-at-11.09.15.png 578w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2024\/11\/Screen-Shot-2026-02-04-at-11.09.15-300x242.png 300w, https:\/\/alteg.io\/support\/wp-content\/uploads\/2024\/11\/Screen-Shot-2026-02-04-at-11.09.15-360x290.png 360w\" sizes=\"auto, (max-width: 578px) 100vw, 578px\" \/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\taria-label=\"Enlarge\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.imageButtonRight\"\n\t\t\tdata-wp-style--top=\"state.imageButtonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewBox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><\/figure>\n\n\n\n<p>4. The data will be displayed below in infographic blocks.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Data Displayed in the Report<\/strong><\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Accrued payments to the receptionist.<\/li>\n\n\n\n<li>The number of completed bookings created by the receptionist\u2014bookings marked as &#8220;Arrived&#8221; that were created by the receptionist.<\/li>\n\n\n\n<li>Revenue from paid bookings created by the receptionist\u2014the total sum of all paid bookings created by the receptionist.<\/li>\n\n\n\n<li>The number of clients booked by the receptionist\u2014only clients booked by the receptionist are counted.<\/li>\n\n\n\n<li>Operational bookings\u2014bookings made for a future date on the day the service was provided.<\/li>\n\n\n\n<li>Clients with a booking status of<strong> &#8220;Arrived&#8221;<\/strong>\u2014the number of clients marked as &#8220;Arrived&#8221; on a specific day.<\/li>\n\n\n\n<li>Operational bookings for the period\u2014the number of clients from the above group for whom the receptionist made a booking for a future date. The creation date of the booking is used for this metric.<\/li>\n\n\n\n<li>Rebooking of no-show clients\u2014bookings for clients who previously did not show up.<\/li>\n\n\n\n<li>Clients with a booking status of <strong>&#8220;No-show&#8221;<\/strong>\u2014the number of clients marked as &#8220;No-show&#8221; on a specific day.<\/li>\n\n\n\n<li>Operational bookings for the period\u2014the number of clients from the above group for whom the receptionist made a booking for a future date. The creation date of the booking is used for this metric.<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Altegio now offers the ability to view analytics with key performance indicators (KPIs) for receptionists. Receptionists can track their work performance directly in the Altegio mobile app. Important &#8211; Statistics are generated only for team members with the &#8220;Receptionist&#8221; role. &#8211; If team member is not assigned the receptionist role, you need to assign it&hellip; <a class=\"more-link\" href=\"https:\/\/alteg.io\/en\/support\/knowledge-base\/22143454381085-administrator-s-personal-statistics-in-the-altegio-mobile-app\/\">Continue reading <span class=\"screen-reader-text\">Receptionist&#8217;s  Statistics in the Altegio Mobile App<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"footnotes":""},"doc_category":[98],"doc_tag":[1789,1402,1357],"class_list":["post-1105","docs","type-docs","status-publish","hentry","doc_category-employee-mobile-app","doc_tag-analytics-en","doc_tag-receptionist-en","doc_tag-team-member-en","entry"],"aioseo_notices":[],"year_month":"2026-04","word_count":364,"total_views":"176","reactions":{"happy":"0","normal":"0","sad":"0"},"author_info":{"name":"ivan.k","author_nicename":"altegio","author_url":"https:\/\/alteg.io\/en\/author\/altegio\/"},"doc_category_info":[{"term_name":"Employee mobile app","term_url":"https:\/\/alteg.io\/en\/support\/knowledge-base\/categories\/employee-mobile-app\/"}],"doc_tag_info":[{"term_name":"Analytics","term_url":"https:\/\/alteg.io\/en\/support\/knowledge-base\/docs-tag\/analytics-en\/"},{"term_name":"Receptionist","term_url":"https:\/\/alteg.io\/en\/support\/knowledge-base\/docs-tag\/receptionist-en\/"},{"term_name":"Team Member","term_url":"https:\/\/alteg.io\/en\/support\/knowledge-base\/docs-tag\/team-member-en\/"}],"knowledge_base_info":[],"knowledge_base_slug":[],"_links":{"self":[{"href":"https:\/\/alteg.io\/en\/support\/wp-json\/wp\/v2\/docs\/1105","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/alteg.io\/en\/support\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/alteg.io\/en\/support\/wp-json\/wp\/v2\/types\/docs"}],"author":[{"embeddable":true,"href":"https:\/\/alteg.io\/en\/support\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/alteg.io\/en\/support\/wp-json\/wp\/v2\/comments?post=1105"}],"version-history":[{"count":5,"href":"https:\/\/alteg.io\/en\/support\/wp-json\/wp\/v2\/docs\/1105\/revisions"}],"predecessor-version":[{"id":315301,"href":"https:\/\/alteg.io\/en\/support\/wp-json\/wp\/v2\/docs\/1105\/revisions\/315301"}],"wp:attachment":[{"href":"https:\/\/alteg.io\/en\/support\/wp-json\/wp\/v2\/media?parent=1105"}],"wp:term":[{"taxonomy":"doc_category","embeddable":true,"href":"https:\/\/alteg.io\/en\/support\/wp-json\/wp\/v2\/doc_category?post=1105"},{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/alteg.io\/en\/support\/wp-json\/wp\/v2\/doc_tag?post=1105"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}