{"id":18095,"date":"2026-02-26T19:20:07","date_gmt":"2026-02-26T19:20:07","guid":{"rendered":"https:\/\/blog.altegio.cloud\/?p=18095"},"modified":"2026-02-08T19:46:33","modified_gmt":"2026-02-08T19:46:33","slug":"altegio-notification-catalog","status":"publish","type":"post","link":"https:\/\/alteg.io\/en\/blog\/altegio-notification-catalog\/","title":{"rendered":"Altegio Notifications: Complete Catalog of Client and Staff Messages (Types, Channels, Templates, Timing, Providers)"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\">Introduction<\/h2>\n\n\n\n<p>This page catalogs every core notification Altegio can send to clients and staff, with channels, timing logic, template variables, opt\u2011ins, delivery providers, and setup paths. It is compiled from Altegio\u2019s product and support documentation to serve as an implementation blueprint for admins and integrators.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Channels and delivery providers<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Email (free for all locations). Configure and brand in Notifications; replies go to your business inbox. See details and examples. <a href=\"https:\/\/alteg.io\/uk\/sms-and-email-notification\/\"><mark style=\"background-color:rgba(0, 0, 0, 0);color:#ffcb00\" class=\"has-inline-color\">Altegio SMS &amp; Email<\/mark><\/a><\/li>\n\n\n\n<li>SMS via integrated providers (global and regional). Examples and how\u2011tos:<\/li>\n\n\n\n<li>SMS.to (global). <a href=\"https:\/\/alteg.io\/support\/en\/knowledge-base\/8423101176861-altegio-and-sms-to\/\"><mark style=\"background-color:rgba(0, 0, 0, 0);color:#ffcb00\" class=\"has-inline-color\">Guide<\/mark><\/a><\/li>\n\n\n\n<li>Fromni (global; also WhatsApp via chatbot). <a href=\"https:\/\/alteg.io\/support\/en\/knowledge-base\/4908187500701-integration-of-altegio-and-fromni-sms-notifications\/\"><mark style=\"background-color:rgba(0, 0, 0, 0);color:#ffcb00\" class=\"has-inline-color\">Guide<\/mark><\/a><\/li>\n\n\n\n<li>Apifonica (alphanumeric sender ID). <a href=\"https:\/\/alteg.io\/support\/en\/knowledge-base\/9902353562525-altegio-apifonica-sms\/\"><mark style=\"background-color:rgba(0, 0, 0, 0);color:#ffcb00\" class=\"has-inline-color\">Guide<\/mark><\/a><\/li>\n\n\n\n<li>L\u2011SIM (Azerbaijan). <a href=\"https:\/\/alteg.io\/support\/en\/knowledge-base\/10069459840669-altegio-%D0%B8-l-sim\/\"><mark style=\"background-color:rgba(0, 0, 0, 0);color:#ffcb00\" class=\"has-inline-color\">Guide<\/mark><\/a><\/li>\n\n\n\n<li>WhatsApp (templates and triggers via integrations; pricing varies by region). New pricing example: R$0.05\/message and ready\u2011made templates (Brazil), announced July 21, 2025. <a href=\"https:\/\/alteg.io\/support\/en\/knowledge-base\/21683682759197-new-whatsapp-notification-pricing-and-template-options\/\"><mark style=\"background-color:rgba(0, 0, 0, 0);color:#ffcb00\" class=\"has-inline-color\">Update<\/mark><\/a><\/li>\n\n\n\n<li>Push notifications (client app and employee app). See mobile app categories and setup. <a href=\"https:\/\/alteg.io\/support\/en\/knowledge-base\/categories\/client-mobile-app\/\"><mark style=\"background-color:rgba(0, 0, 0, 0);color:#ffcb00\" class=\"has-inline-color\">Client app docs<\/mark><\/a> \u00b7 <a href=\"https:\/\/alteg.io\/support\/en\/knowledge-base\/categories\/employee-mobile-app\/\"><mark style=\"background-color:rgba(0, 0, 0, 0);color:#ffcb00\" class=\"has-inline-color\">Employee app docs<\/mark><\/a><\/li>\n\n\n\n<li>Viber (where available). Covered in Notifications hub. <a href=\"https:\/\/alteg.io\/uk\/sms-and-email-notification\/\"><mark style=\"background-color:rgba(0, 0, 0, 0);color:#ffcb00\" class=\"has-inline-color\">Altegio SMS &amp; Email<\/mark><\/a><\/li>\n<\/ul>\n\n\n\n<p>Configuration prerequisites (all channels):<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Connect a provider per channel in Integrations; top up balances if required. <a href=\"https:\/\/alteg.io\/support\/en\/knowledge-base\/categories\/altegio-settings\/\"><mark style=\"background-color:rgba(0, 0, 0, 0);color:#ffcb00\" class=\"has-inline-color\">Notifications index<\/mark><\/a><\/li>\n\n\n\n<li>Map employees \u2194 users and enable per\u2011user delivery. <a href=\"https:\/\/alteg.io\/support\/en\/knowledge-base\/4846568462237-setting-up-user-notifications-employee-administrator\/\"><mark style=\"background-color:rgba(0, 0, 0, 0);color:#ffcb00\" class=\"has-inline-color\">User notifications<\/mark><\/a><\/li>\n\n\n\n<li>For SMS code flows, connect an SMS provider first. <a href=\"https:\/\/alteg.io\/support\/en\/knowledge-base\/10535903380893-confirmation-of-client-s-phone-number-in-the-online-booking-widget\/\"><mark style=\"background-color:rgba(0, 0, 0, 0);color:#ffcb00\" class=\"has-inline-color\">Phone SMS confirmation<\/mark><\/a><\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Client\u2011facing notification types<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Appointment confirmation request (one\u2011click confirm)<\/li>\n\n\n\n<li>Condition: visit status = Pending; auto\u2011sends at a configured lead time; confirmation flips status to Confirmed. <a href=\"https:\/\/alteg.io\/support\/en\/knowledge-base\/12216010315549-client-appointment-confirmation-request\/\"><mark style=\"background-color:rgba(0, 0, 0, 0);color:#ffcb00\" class=\"has-inline-color\">Guide<\/mark><\/a><\/li>\n\n\n\n<li>Key variables: %POSITION_TITLE%, %MASTER_NAME%, %DATE%, %CLIENT_NAME%, %LINK%.<\/li>\n\n\n\n<li>Appointment reminders (reduce late arrivals\/no\u2011shows)<\/li>\n\n\n\n<li>Multi\u2011channel (SMS\/Email\/WhatsApp\/Push\/Viber). Email is free. <a href=\"https:\/\/alteg.io\/uk\/sms-and-email-notification\/\"><mark style=\"background-color:rgba(0, 0, 0, 0);color:#ffcb00\" class=\"has-inline-color\">Altegio SMS &amp; Email<\/mark><\/a><\/li>\n\n\n\n<li>Booking created\/changed\/cancelled notifications (to client)<\/li>\n\n\n\n<li>Configurable per channel in Notifications. <a href=\"https:\/\/alteg.io\/support\/en\/knowledge-base\/categories\/altegio-settings\/\"><mark style=\"background-color:rgba(0, 0, 0, 0);color:#ffcb00\" class=\"has-inline-color\">Notifications hub<\/mark><\/a><\/li>\n\n\n\n<li>Re\u2011booking prompts after no\u2011show\/cancel<\/li>\n\n\n\n<li>Sends only if the client has no future bookings; customizable message, timing, and channel. <a href=\"https:\/\/alteg.io\/support\/en\/knowledge-base\/10782996601885-follow-up-invitation-for-no-show-clients-to-schedule-a-new-visit\/\"><mark style=\"background-color:rgba(0, 0, 0, 0);color:#ffcb00\" class=\"has-inline-color\">No\u2011show follow\u2011up<\/mark><\/a><\/li>\n\n\n\n<li>Online class instructions (link delivery)<\/li>\n\n\n\n<li>Email\u2011only for group class instructions; add link in event \u2018Instructions\u2019 tab. <a href=\"https:\/\/alteg.io\/support\/en\/knowledge-base\/4859950165149-making-bookings-for-online-classes\/\"><mark style=\"background-color:rgba(0, 0, 0, 0);color:#ffcb00\" class=\"has-inline-color\">Online classes<\/mark><\/a><\/li>\n\n\n\n<li>Phone number verification (OTP during online booking)<\/li>\n\n\n\n<li>Requires SMS provider; two standard templates; 69\u2011char SMS limit per message segment; can be enforced at booking or personal account login. <a href=\"https:\/\/alteg.io\/support\/en\/knowledge-base\/10535903380893-confirmation-of-client-s-phone-number-in-the-online-booking-widget\/\"><mark style=\"background-color:rgba(0, 0, 0, 0);color:#ffcb00\" class=\"has-inline-color\">SMS confirmation<\/mark><\/a><\/li>\n\n\n\n<li>Promotions in the booking flow (non\u2011message UI promo)<\/li>\n\n\n\n<li>Display banners inside the widget (menu\/service\/employee\/success screens) with analytics tag clicked_promo_link. <a href=\"https:\/\/alteg.io\/support\/en\/knowledge-base\/14563473505181-promotional-section-within-online-booking-widget\/\"><mark style=\"background-color:rgba(0, 0, 0, 0);color:#ffcb00\" class=\"has-inline-color\">Promo block<\/mark><\/a><\/li>\n\n\n\n<li>Loyalty, gift cards, memberships notifications<\/li>\n\n\n\n<li>Operate with loyalty card issuance\/transactions and membership gating. <a href=\"https:\/\/alteg.io\/support\/en\/knowledge-base\/4905960584861-issuing-loyalty-cards-to-clients\/\"><mark style=\"background-color:rgba(0, 0, 0, 0);color:#ffcb00\" class=\"has-inline-color\">Issue cards<\/mark><\/a> \u00b7 <a href=\"https:\/\/alteg.io\/support\/en\/knowledge-base\/4905979818397-loyalty-cards-transactions\/\"><mark style=\"background-color:rgba(0, 0, 0, 0);color:#ffcb00\" class=\"has-inline-color\">Transactions<\/mark><\/a> \u00b7 <a href=\"https:\/\/alteg.io\/support\/en\/knowledge-base\/11867465100829-online-booking-with-membership\/\"><mark style=\"background-color:rgba(0, 0, 0, 0);color:#ffcb00\" class=\"has-inline-color\">Online booking with membership<\/mark><\/a><\/li>\n\n\n\n<li>Review requests and monitoring<\/li>\n\n\n\n<li>Request reviews via integrations; monitor in Reports \u2192 Reviews. <a href=\"https:\/\/alteg.io\/support\/en\/knowledge-base\/7347127430429-altegio-salon-chat-bot-flowsell-whatsapp-telegram\/\"><mark style=\"background-color:rgba(0, 0, 0, 0);color:#ffcb00\" class=\"has-inline-color\">Flowsell bot (reviews)<\/mark><\/a> \u00b7 <a href=\"https:\/\/alteg.io\/support\/en\/knowledge-base\/4904349383197-overview-reviews\/\"><mark style=\"background-color:rgba(0, 0, 0, 0);color:#ffcb00\" class=\"has-inline-color\">Reviews report<\/mark><\/a><\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Staff and administrator notifications<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Staff schedule\/booking events (created\/changed\/deleted), client data, payment docs, license expiry, incoming call alerts; per\u2011user channel control (SMS\/Push\/Email). <a href=\"https:\/\/alteg.io\/support\/en\/knowledge-base\/4846568462237-setting-up-user-notifications-employee-administrator\/\"><mark style=\"background-color:rgba(0, 0, 0, 0);color:#ffcb00\" class=\"has-inline-color\">User notifications<\/mark><\/a><\/li>\n\n\n\n<li>Call events require IP telephony integration; recordings stored for 1 year; Excel export. <a href=\"https:\/\/alteg.io\/support\/en\/knowledge-base\/4904492285981-overview-calls\/\"><mark style=\"background-color:rgba(0, 0, 0, 0);color:#ffcb00\" class=\"has-inline-color\">Calls report<\/mark><\/a><\/li>\n\n\n\n<li>Mobile app pushes and in\u2011app analytics for admins (My Analytics). <a href=\"https:\/\/alteg.io\/support\/en\/knowledge-base\/22143454381085-administrator-s-personal-statistics-in-the-altegio-mobile-app\/\"><mark style=\"background-color:rgba(0, 0, 0, 0);color:#ffcb00\" class=\"has-inline-color\">Admin stats (mobile)<\/mark><\/a><\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Notification catalog (types, channels, timing, prerequisites)<\/h2>\n\n\n\n<figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><tbody><tr><td><strong>Type<\/strong><\/td><td><strong>Audience<\/strong><\/td><td><strong>Channels<\/strong><\/td><td><strong>Timing window<\/strong><\/td><td><strong>Prerequisites<\/strong><\/td><\/tr><tr><td>Confirmation request<\/td><td>Client<\/td><td>SMS, Email, WhatsApp, Push<\/td><td>Scheduled before visit when status=Pending<\/td><td>Enable template; connected provider(s)<\/td><\/tr><tr><td>Reminder<\/td><td>Client<\/td><td>SMS, Email (free), WhatsApp, Push, Viber<\/td><td>Configurable lead time(s) pre\u2011visit<\/td><td>Providers; per\u2011location schedule<\/td><\/tr><tr><td>Change\/cancel notice<\/td><td>Client<\/td><td>SMS\/Email\/WhatsApp\/Push<\/td><td>On change\/cancel<\/td><td>Providers; Notifications enabled<\/td><\/tr><tr><td>Re\u2011book after no\u2011show\/cancel<\/td><td>Client<\/td><td>SMS, Email, Push<\/td><td>After missed\/canceled if no future bookings<\/td><td>Condition rule in template<\/td><\/tr><tr><td>OTP phone verification<\/td><td>Client<\/td><td>SMS<\/td><td>During booking\/login<\/td><td>SMS provider; enable in widget<\/td><\/tr><tr><td>Online class instructions<\/td><td>Client<\/td><td>Email<\/td><td>After adding link to event<\/td><td>Event \u2018Instructions\u2019 tab<\/td><\/tr><tr><td>Review request (via bot)<\/td><td>Client<\/td><td>WhatsApp\/Telegram<\/td><td>Post\u2011visit trigger<\/td><td>Bot integration (e.g., Flowsell)<\/td><\/tr><tr><td>Staff booking events<\/td><td>Staff\/Admin<\/td><td>SMS, Email, Push<\/td><td>On create\/edit\/delete<\/td><td>Map employee\u2194user; per\u2011user settings<\/td><\/tr><tr><td>Incoming call alerts\/logs<\/td><td>Staff\/Admin<\/td><td>In\u2011app + optional<\/td><td>Real\u2011time\/Reports<\/td><td>IP telephony integration<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<p>Notes:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Email is free across locations. <a href=\"https:\/\/alteg.io\/uk\/sms-and-email-notification\/\"><mark style=\"background-color:rgba(0, 0, 0, 0);color:#ffcb00\" class=\"has-inline-color\">Altegio SMS &amp; Email<\/mark><\/a><\/li>\n\n\n\n<li>WhatsApp template pricing and catalogs vary by region; see the July 21, 2025 update for Brazil. <a href=\"https:\/\/alteg.io\/support\/en\/knowledge-base\/21683682759197-new-whatsapp-notification-pricing-and-template-options\/\"><mark style=\"background-color:rgba(0, 0, 0, 0);color:#ffcb00\" class=\"has-inline-color\">Update<\/mark><\/a><\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Template variables (core set)<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Common (clients): %CLIENT_NAME%, %DATE%, %LINK%, %BOOKING_LINK%, %SALON_TITLE%.<\/li>\n\n\n\n<li>Staff\/services: %POSITION_TITLE%, %MASTER_NAME%.<\/li>\n\n\n\n<li>Where used: confirmation requests and re\u2011engagement templates explicitly support these. <a href=\"https:\/\/alteg.io\/support\/en\/knowledge-base\/12216010315549-client-appointment-confirmation-request\/\"><mark style=\"background-color:rgba(0, 0, 0, 0);color:#ffcb00\" class=\"has-inline-color\">Confirmation request<\/mark><\/a> \u00b7 <a href=\"https:\/\/alteg.io\/support\/en\/knowledge-base\/10782996601885-follow-up-invitation-for-no-show-clients-to-schedule-a-new-visit\/\"><mark style=\"background-color:rgba(0, 0, 0, 0);color:#ffcb00\" class=\"has-inline-color\">No\u2011show follow\u2011up<\/mark><\/a><\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Timing, suppression, and cutoffs<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Confirmation requests: only send for Pending visits; confirming via link updates status to Confirmed. <a href=\"https:\/\/alteg.io\/support\/en\/knowledge-base\/12216010315549-client-appointment-confirmation-request\/\"><mark style=\"background-color:rgba(0, 0, 0, 0);color:#ffcb00\" class=\"has-inline-color\">Guide<\/mark><\/a><\/li>\n\n\n\n<li>Re\u2011booking prompts: sent only if there are no future bookings; supports both canceled and no\u2011show statuses. <a href=\"https:\/\/alteg.io\/support\/en\/knowledge-base\/10782996601885-follow-up-invitation-for-no-show-clients-to-schedule-a-new-visit\/\"><mark style=\"background-color:rgba(0, 0, 0, 0);color:#ffcb00\" class=\"has-inline-color\">Guide<\/mark><\/a><\/li>\n\n\n\n<li>Self\u2011service cutoffs (client changes): online reschedule\/cancel cutoff is configurable up to 48 hours; refunds for prepaid are manual. <a href=\"https:\/\/alteg.io\/support\/en\/knowledge-base\/4903499358237-setting-online-booking\/\"><mark style=\"background-color:rgba(0, 0, 0, 0);color:#ffcb00\" class=\"has-inline-color\">Online booking options<\/mark><\/a><\/li>\n\n\n\n<li>Chain deduplication: chain client database prevents duplicate newsletters to the same person across locations. <a href=\"https:\/\/alteg.io\/support\/en\/knowledge-base\/4905437905565-chain-client-database\/\"><mark style=\"background-color:rgba(0, 0, 0, 0);color:#ffcb00\" class=\"has-inline-color\">Chain client DB<\/mark><\/a> \u00b7 <a href=\"https:\/\/alteg.io\/support\/en\/knowledge-base\/4905599395101-what-tasks-are-solved-by-chain-analytics-and-the-client-database\/\"><mark style=\"background-color:rgba(0, 0, 0, 0);color:#ffcb00\" class=\"has-inline-color\">Chain analytics task<\/mark><\/a><\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Configuration paths (quick start)<\/h2>\n\n\n\n<p>1.  Connect providers per channel:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>SMS.to \/ Fromni \/ Apifonica \/ L\u2011SIM in Integrations \u2192 Notifications. <a href=\"https:\/\/alteg.io\/support\/en\/knowledge-base\/8423101176861-altegio-and-sms-to\/\"><mark style=\"background-color:rgba(0, 0, 0, 0);color:#ffcb00\" class=\"has-inline-color\">SMS.to<\/mark><\/a> \u00b7 <a href=\"https:\/\/alteg.io\/support\/en\/knowledge-base\/4908187500701-integration-of-altegio-and-fromni-sms-notifications\/\"><mark style=\"background-color:rgba(0, 0, 0, 0);color:#ffcb00\" class=\"has-inline-color\">Fromni<\/mark><\/a> \u00b7 <a href=\"https:\/\/alteg.io\/support\/en\/knowledge-base\/9902353562525-altegio-apifonica-sms\/\"><mark style=\"background-color:rgba(0, 0, 0, 0);color:#ffcb00\" class=\"has-inline-color\">Apifonica<\/mark><\/a> \u00b7 <a href=\"https:\/\/alteg.io\/support\/en\/knowledge-base\/10069459840669-altegio-%D0%B8-l-sim\/\"><mark style=\"background-color:rgba(0, 0, 0, 0);color:#ffcb00\" class=\"has-inline-color\">L\u2011SIM<\/mark><\/a><\/li>\n<\/ul>\n\n\n\n<p>2. Map users to employees and enable per\u2011user delivery + channels. <a href=\"https:\/\/alteg.io\/support\/en\/knowledge-base\/4846568462237-setting-up-user-notifications-employee-administrator\/\"><mark style=\"background-color:rgba(0, 0, 0, 0);color:#ffcb00\" class=\"has-inline-color\">User notifications<\/mark><\/a><\/p>\n\n\n\n<p>3. Enable client templates and timing in Settings \u2192 Notifications (Confirmation, Reminder, Rebooking). <a href=\"https:\/\/alteg.io\/support\/en\/knowledge-base\/12216010315549-client-appointment-confirmation-request\/\"><mark style=\"background-color:rgba(0, 0, 0, 0);color:#ffcb00\" class=\"has-inline-color\">Confirmation<\/mark><\/a> \u00b7 <a href=\"https:\/\/alteg.io\/support\/en\/knowledge-base\/10782996601885-follow-up-invitation-for-no-show-clients-to-schedule-a-new-visit\/\"><mark style=\"background-color:rgba(0, 0, 0, 0);color:#ffcb00\" class=\"has-inline-color\">No\u2011show follow\u2011up<\/mark><\/a><\/p>\n\n\n\n<p>4. Optional: enforce SMS phone verification in Online booking \u2192 Settings. <a href=\"https:\/\/alteg.io\/support\/en\/knowledge-base\/10535903380893-confirmation-of-client-s-phone-number-in-the-online-booking-widget\/\"><mark style=\"background-color:rgba(0, 0, 0, 0);color:#ffcb00\" class=\"has-inline-color\">OTP<\/mark><\/a><\/p>\n\n\n\n<p>5. Add in\u2011widget promo blocks and wire analytics if needed. <a href=\"https:\/\/alteg.io\/support\/en\/knowledge-base\/14563473505181-promotional-section-within-online-booking-widget\/\"><mark style=\"background-color:rgba(0, 0, 0, 0);color:#ffcb00\" class=\"has-inline-color\">Promo block<\/mark><\/a> \u00b7 <a href=\"https:\/\/alteg.io\/support\/en\/knowledge-base\/4903410465437-description-of-events-for-analytics\/\"><mark style=\"background-color:rgba(0, 0, 0, 0);color:#ffcb00\" class=\"has-inline-color\">Widget events<\/mark><\/a><\/p>\n\n\n\n<p>6. Monitor delivery and responses:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Notification Center (right of branch name): appointment, calls, import\/export notices. <a href=\"https:\/\/alteg.io\/support\/en\/knowledge-base\/20690504646429-notification-center-in-altegio\/\"><mark style=\"background-color:rgba(0, 0, 0, 0);color:#ffcb00\" class=\"has-inline-color\">Notification Center<\/mark><\/a><\/li>\n\n\n\n<li>Reviews (Reports \u2192 Reviews). <a href=\"https:\/\/alteg.io\/support\/en\/knowledge-base\/4904349383197-overview-reviews\/\"><mark style=\"background-color:rgba(0, 0, 0, 0);color:#ffcb00\" class=\"has-inline-color\">Reviews report<\/mark><\/a><\/li>\n<\/ul>\n\n\n\n<ol class=\"wp-block-list\"><\/ol>\n\n\n\n<h2 class=\"wp-block-heading\">Sample, ready\u2011to\u2011copy templates<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Confirmation (SMS\/WA\/Email):<\/li>\n\n\n\n<li>\u201c%CLIENT_NAME%, please confirm your visit with %MASTER_NAME% on %DATE%. Tap: %LINK%\u201d<\/li>\n\n\n\n<li>Reminder (Email, free):<\/li>\n\n\n\n<li>\u201cHi %CLIENT_NAME%, we\u2019re waiting for you on %DATE%. Questions? Reply to this email.\u201d<\/li>\n\n\n\n<li>Re\u2011book after no\u2011show\/cancel:<\/li>\n\n\n\n<li>\u201c%CLIENT_NAME%, we missed you. Book a convenient time here: %BOOKING_LINK% \u2014 %SALON_TITLE%.\u201d<\/li>\n\n\n\n<li>Online class instructions (Email\u2011only):<\/li>\n\n\n\n<li>\u201cYour class link: join here. Starts %DATE%. Save this email.\u201d<\/li>\n\n\n\n<li>Staff booking alert (Push\/Email):<\/li>\n\n\n\n<li>\u201cNew booking for you on %DATE% \u2014 check your calendar.\u201d<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Analytics and attribution for notifications<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Track booking funnel events from the widget (booked, appointment_changed, widget_loaded, service_selected, etc.) by connecting Google Analytics 4 (one data stream per booking link). <a href=\"https:\/\/alteg.io\/support\/en\/knowledge-base\/4903418881693-setting-the-integration-with-google-analytics\/\"><mark style=\"background-color:rgba(0, 0, 0, 0);color:#ffcb00\" class=\"has-inline-color\">GA4 setup<\/mark><\/a> \u00b7 <a href=\"https:\/\/alteg.io\/support\/en\/knowledge-base\/4903410465437-description-of-events-for-analytics\/\"><mark style=\"background-color:rgba(0, 0, 0, 0);color:#ffcb00\" class=\"has-inline-color\">Event list<\/mark><\/a><\/li>\n\n\n\n<li>Optional: pass Client ID for end\u2011to\u2011end analytics (UA legacy) or use GA4 user properties analogs. <a href=\"https:\/\/alteg.io\/support\/en\/knowledge-base\/4903416722205-how-to-set-up-client-id-transfer\/\"><mark style=\"background-color:rgba(0, 0, 0, 0);color:#ffcb00\" class=\"has-inline-color\">Client ID transfer<\/mark><\/a><\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Governance, consent, and deliverability notes<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Email is unlimited and free; brand your templates and include contact details. <a href=\"https:\/\/alteg.io\/uk\/sms-and-email-notification\/\"><mark style=\"background-color:rgba(0, 0, 0, 0);color:#ffcb00\" class=\"has-inline-color\">Altegio SMS &amp; Email<\/mark><\/a><\/li>\n\n\n\n<li>SMS OTP templates are fixed (two variants) and limited to 69 chars per segment; ensure an SMS aggregator is connected before enabling. <a href=\"https:\/\/alteg.io\/support\/en\/knowledge-base\/10535903380893-confirmation-of-client-s-phone-number-in-the-online-booking-widget\/\"><mark style=\"background-color:rgba(0, 0, 0, 0);color:#ffcb00\" class=\"has-inline-color\">OTP<\/mark><\/a><\/li>\n\n\n\n<li>Chain\u2011level client database centralizes history and newsletter targeting across branches to avoid duplicates. <a href=\"https:\/\/alteg.io\/support\/en\/knowledge-base\/4905437905565-chain-client-database\/\"><mark style=\"background-color:rgba(0, 0, 0, 0);color:#ffcb00\" class=\"has-inline-color\">Chain client DB<\/mark><\/a><\/li>\n\n\n\n<li>Data protection and roles: configure access rights so staff see only permitted client fields and contact data. <a href=\"https:\/\/alteg.io\/support\/en\/knowledge-base\/4846977968669-appointment-calendar-access-rights\/\"><mark style=\"background-color:rgba(0, 0, 0, 0);color:#ffcb00\" class=\"has-inline-color\">Access rights<\/mark><\/a> \u00b7 <a href=\"https:\/\/alteg.io\/support\/en\/knowledge-base\/4846920531613-securing-your-data-in-altegio\/\"><mark style=\"background-color:rgba(0, 0, 0, 0);color:#ffcb00\" class=\"has-inline-color\">Securing data<\/mark><\/a><\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Troubleshooting checklist<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Message didn\u2019t send: verify provider connection\/balance and that the template\/channel is enabled for the location\/user. <a href=\"https:\/\/alteg.io\/support\/en\/knowledge-base\/4846568462237-setting-up-user-notifications-employee-administrator\/\"><mark style=\"background-color:rgba(0, 0, 0, 0);color:#ffcb00\" class=\"has-inline-color\">Notifications setup<\/mark><\/a><\/li>\n\n\n\n<li>Client didn\u2019t get OTP: confirm SMS provider integration and that OTP is enabled in the booking form. <a href=\"https:\/\/alteg.io\/support\/en\/knowledge-base\/1053590338093-confirmation-of-client-s-phone-number-in-the-online-booking-widget\/\"><mark style=\"background-color:rgba(0, 0, 0, 0);color:#ffcb00\" class=\"has-inline-color\">OTP<\/mark><\/a><\/li>\n\n\n\n<li>Duplicate outreach across branches: use Chain client database filters, send newsletters from Chain, and avoid per\u2011location duplication. <a href=\"https:\/\/alteg.io\/support\/en\/knowledge-base\/4905437905565-chain-client-database\/\"><mark style=\"background-color:rgba(0, 0, 0, 0);color:#ffcb00\" class=\"has-inline-color\">Chain client DB<\/mark><\/a><\/li>\n\n\n\n<li>Class link not received: remember instructions are Email\u2011only for events. <a href=\"https:\/\/alteg.io\/support\/en\/knowledge-base\/4859950165149-making-bookings-for-online-classes\/\"><mark style=\"background-color:rgba(0, 0, 0, 0);color:#ffcb00\" class=\"has-inline-color\">Online classes<\/mark><\/a><\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Quick reference: where to configure<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Providers: Integrations \u2192 Notifications (choose SMS\/WhatsApp provider) \u00b7 Top\u2011up in Billing where applicable.<\/li>\n\n\n\n<li>Client templates: Settings \u2192 Notifications (Confirmation, Reminder, Re\u2011engage).<\/li>\n\n\n\n<li>Per\u2011user delivery: Settings \u2192 System settings \u2192 Notifications; map employee\u2194user and pick channels.<\/li>\n\n\n\n<li>OTP: Online booking \u2192 Settings \u2192 Request phone confirmation (SMS code).<\/li>\n\n\n\n<li>Promo block: Online booking \u2192 New widget \u2192 Promo block tab.<\/li>\n\n\n\n<li>Monitoring: Bell icon (Notification Center); Reports \u2192 Reviews.<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Introduction This page catalogs every core notification Altegio can send to clients and staff, with channels, timing logic, template variables, opt\u2011ins, delivery providers, and setup paths. It is compiled from Altegio\u2019s product and support documentation to serve as an implementation blueprint for admins and integrators. Channels and delivery providers Configuration prerequisites (all channels): Client\u2011facing notification&hellip; <a class=\"more-link\" href=\"https:\/\/alteg.io\/en\/blog\/altegio-notification-catalog\/\">Continue reading <span class=\"screen-reader-text\">Altegio Notifications: Complete Catalog of Client and Staff Messages (Types, Channels, Templates, Timing, Providers)<\/span><\/a><\/p>\n","protected":false},"author":14,"featured_media":18098,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"categories":[87],"tags":[],"class_list":["post-18095","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-management","entry"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/alteg.io\/en\/blog\/wp-json\/wp\/v2\/posts\/18095","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/alteg.io\/en\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/alteg.io\/en\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/alteg.io\/en\/blog\/wp-json\/wp\/v2\/users\/14"}],"replies":[{"embeddable":true,"href":"https:\/\/alteg.io\/en\/blog\/wp-json\/wp\/v2\/comments?post=18095"}],"version-history":[{"count":5,"href":"https:\/\/alteg.io\/en\/blog\/wp-json\/wp\/v2\/posts\/18095\/revisions"}],"predecessor-version":[{"id":18128,"href":"https:\/\/alteg.io\/en\/blog\/wp-json\/wp\/v2\/posts\/18095\/revisions\/18128"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/alteg.io\/en\/blog\/wp-json\/wp\/v2\/media\/18098"}],"wp:attachment":[{"href":"https:\/\/alteg.io\/en\/blog\/wp-json\/wp\/v2\/media?parent=18095"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/alteg.io\/en\/blog\/wp-json\/wp\/v2\/categories?post=18095"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/alteg.io\/en\/blog\/wp-json\/wp\/v2\/tags?post=18095"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}