{"id":54497,"date":"2026-08-25T11:58:42","date_gmt":"2026-08-25T11:58:42","guid":{"rendered":"https:\/\/alteg.io\/en\/info\/technical-support-specialist-1st-line-yerevan\/"},"modified":"2026-08-25T11:58:42","modified_gmt":"2026-08-25T11:58:42","slug":"technical-support-specialist-1st-line-yerevan","status":"publish","type":"info_document","link":"https:\/\/alteg.io\/en\/info\/careers\/technical-support-specialist-1st-line-yerevan\/","title":{"rendered":"Technical support specialist (1st line)"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">We are a fast-growing international SaaS company with offices in Hungary, Brazil, Armenia, Kazakhstan, and Cyprus. Our platform helps service businesses accept online bookings, automate operations, and grow revenue. Today, entrepreneurs in 81 countries use our product \u2014 and we\u2019re just getting started.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Our product helps businesses manage their day-to-day operations more efficiently, while making it easier for their customers to book services online.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">What you\u2019ll be doing<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Handle incoming and outgoing customer inquiries via chat and phone<\/li>\n\n\n\n<li>Help customers resolve questions related to the Altegio platform<\/li>\n\n\n\n<li>Identify and register bugs and technical issues<\/li>\n\n\n\n<li>Pass bugs to the QA team with all necessary details<\/li>\n\n\n\n<li>Follow up on customer issues and make sure they are properly addressed<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">What we\u2019re looking for<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>At least 1 year of experience in customer service<\/li>\n\n\n\n<li>Strong verbal and written communication skills in Russian and English<\/li>\n\n\n\n<li>Good problem-solving skills and attention to detail<\/li>\n\n\n\n<li>Experience in technical support, CRM\/ERP systems, or a technical background will be an advantage<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">What we offer<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Official employment in Armenia with a fast-growing international SaaS company.<\/li>\n\n\n\n<li>Competitive compensation and opportunities for professional growth.<\/li>\n\n\n\n<li>Modern office.<\/li>\n\n\n\n<li>5\/2 work schedule with the option to arrange alternative days off; working hours 09:00\u201318:00 or 10:00\u201319:00.<\/li>\n\n\n\n<li>International team &amp; global product \u2014 work across 5 countries and with customers in 81 countries.<\/li>\n\n\n\n<li>Birthday day off + flexible public holiday policy.<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Technical support specialist (1st line) at Altegio, Yerevan: the role, 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