{"id":1524,"date":"2024-04-04T02:31:31","date_gmt":"2024-04-04T02:31:31","guid":{"rendered":"https:\/\/new.alteg.io\/?page_id=1524"},"modified":"2026-08-15T19:37:21","modified_gmt":"2026-08-15T19:37:21","slug":"sms-and-email-notification","status":"publish","type":"page","link":"https:\/\/alteg.io\/cs\/sms-and-email-notification\/","title":{"rendered":"Sms a e-mailov\u00e9 upozorn\u011bn\u00ed"},"content":{"rendered":"
\n\t\t\t\t
\n
\n
\n \t\t\t

Automatick\u00e9 p\u0159ipom\u00ednky rezervac\u00ed pro firmy ve slu\u017eb\u00e1ch<\/h1>\n\t\t\t\t\t

Klienti zapom\u00ednaj\u00ed, term\u00edny z\u016fst\u00e1vaj\u00ed pr\u00e1zdn\u00e9 a vy si \u0159eknete, \u017ee takhle to d\u00e1l nejde. Altegio v\u00e1m pom\u016f\u017ee z\u00edskat kontrolu zp\u011bt a p\u0159ipomene se klient\u016fm e-mailem, pushem, SMS nebo p\u0159es WhatsApp. E-mail a push jsou zdarma<\/p>\n\t\t

\n \t\t\tSMS<\/span>\n\t\t\t\t\tE-mail<\/span>\n\t\t\t\t\tWhatsApp<\/span>\n\t\t\t\t\tPush notifikace<\/span>\n\t\t\t\t\tViber<\/span>\n\t\t\n<\/div>\n\t\t\t\n\t\tVyzkou\u0161ejte 7 dn\u00ed zdarma\n\t<\/a>\t\t\t\t\t

Zaveden\u00ed s expertem je v cen\u011b. Kartu nepot\u0159ebujete<\/p>\n\t\t\n<\/div>\n

\n \t\t\t\"Woman\t\t\n<\/div>\n
\n
\n \t\t\t

14 000<\/p>\n\t\t\t\t\t

firem v 90 zem\u00edch<\/p>\n\t\t\n<\/div>\n

\n \t\t\t

5 milion\u016f<\/p>\n\t\t\t\t\t

rezervac\u00ed m\u011bs\u00ed\u010dn\u011b<\/p>\n\t\t\n<\/div>\n

\n \t\t\t

4.8<\/p>\n\t\t\t\t\t

hodnocen\u00ed v App Store<\/p>\n\t\t\n<\/div>\n

\n \t\t\t

do 3 minut<\/p>\n\t\t\t\t\t

odpov\u011b\u010f podpory<\/p>\n\t\t\n<\/div>\n\n<\/div>\n\n<\/div>\n\n<\/section>\n

\n
\n
\n \t\t\t\\<\/span>\n\t\t\t\t\ttypy notifikac\u00ed<\/span>\n\t\t
\n \n<\/div>\n\t\t\t01 \/ 10<\/span>\n\t\t\n<\/div>\n
\n \t\t\t

V\u0161echny zpr\u00e1vy, kter\u00e9 firma ve slu\u017eb\u00e1ch pot\u0159ebuje<\/h2>\n\t\t\t\t\t

17 typ\u016f notifikac\u00ed pro klienty a ka\u017ed\u00fd je nav\u00e1zan\u00fd na skute\u010dn\u00fd okam\u017eik n\u00e1v\u0161t\u011bvy. Nic neodch\u00e1z\u00ed n\u00e1hodn\u011b: ka\u017ed\u00e1 zpr\u00e1va m\u00e1 sv\u016fj spou\u0161t\u011b\u010d p\u0159\u00edmo v rezervaci<\/p>\n\t\t\n<\/div>\n

\n
\n
\n \t\t\t01<\/span>\n\t\t\t\t\t

Rezervace<\/h3>\n\t\t
\n
\n
\n \t\t\tVytvo\u0159en\u00ed rezervace p\u0159es <\/span>\n\t\t\t\t\t\n\t\tOnline rezervace\n\t<\/a>\t\t\n<\/div>\n\n<\/div>\n\t\t\t

Vytvo\u0159en\u00ed rezervace recep\u010dn\u00ed<\/p>\n\t\t\t\t\t

Ov\u011b\u0159en\u00ed \u010d\u00edsla klienta<\/p>\n\t\t\n<\/div>\n\n<\/article>\n\n<\/div>\n

\n
\n \t\t\t02<\/span>\n\t\t\t\t\t

Potvrzen\u00ed<\/h3>\n\t\t
\n \t\t\t

Potvrzen\u00ed rezervace<\/p>\n\t\t\t\t\t

\u017d\u00e1dost o potvrzen\u00ed rezervace<\/p>\n\t\t\n<\/div>\n\n<\/article>\n\n<\/div>\n

\n
\n \t\t\t03<\/span>\n\t\t\t\t\t

P\u0159ed n\u00e1v\u0161t\u011bvou<\/h3>\n\t\t
\n \t\t\t

P\u0159ipom\u00ednka rezervace<\/p>\n\t\t\t\t\t

Zm\u011bna rezervace<\/p>\n\t\t\t\t\t

Zru\u0161en\u00ed rezervace<\/p>\n\t\t\n<\/div>\n\n<\/article>\n\n<\/div>\n

\n
\n \t\t\t04<\/span>\n\t\t\t\t\t

Po n\u00e1v\u0161t\u011bv\u011b<\/h3>\n\t\t
\n \t\t\t

\u017d\u00e1dost o recenzi<\/p>\n\t\t\t\t\t

Pozv\u00e1nka na dal\u0161\u00ed n\u00e1v\u0161t\u011bvu<\/p>\n\t\t\n<\/div>\n\n<\/article>\n\n<\/div>\n

\n
\n \t\t\t05<\/span>\n\t\t\t\t\t

Platby<\/h3>\n\t\t
\n \t\t\t

Notifikace s odkazem na platbu<\/p>\n\t\t\t\t\t

\u00dasp\u011b\u0161n\u00e1 online platba<\/p>\n\t\t\n<\/div>\n\n<\/article>\n\n<\/div>\n

\n
\n \t\t\t06<\/span>\n\t\t\t\t\t

Z\u00edsk\u00e1n\u00ed klienta zp\u011bt<\/h3>\n\t\t
\n \t\t\t

Zru\u0161en\u00ed rezervace stavem \u201eKlient se nedostavil\u201c<\/p>\n\t\t\t\t\t

Pozv\u00e1nka k nov\u00e9 rezervaci<\/p>\n\t\t\n<\/div>\n\n<\/article>\n\n<\/div>\n

\n
\n \t\t\t07<\/span>\n\t\t\t\t\t

Nab\u00eddky<\/h3>\n\t\t
\n \t\t\t

P\u0159\u00e1n\u00ed k narozenin\u00e1m<\/p>\n\t\t\t\t\t

Nov\u00e1 sleva<\/p>\n\t\t\t\t\t

Konec platnosti slevy<\/p>\n\t\t\n<\/div>\n\n<\/article>\n\n<\/div>\n\n<\/div>\n\t\t\t

projd\u011bte n\u00e1v\u0161t\u011bvu \u2192<\/p>\n\t\t

\n \t\t\tSamostatn\u00e9 typy notifikac\u00ed pokr\u00fdvaj\u00ed sekci <\/span>\n\t\t\t\t\t\n\t\tV\u011brnostn\u00ed program\n\t<\/a>\t\t\t\t\t: vyd\u00e1n\u00ed karty, p\u0159ips\u00e1n\u00ed a uplatn\u011bn\u00ed bonus\u016f, zm\u011bna v\u00fd\u0161e slevy, konec platnosti permanentky<\/span>\n\t\t\n<\/div>\n\n<\/div>\n\n<\/section>\n
\n
\n
\n \t\t\t\\<\/span>\n\t\t\t\t\t\u010das, \u0161ablony a zna\u010dka<\/span>\n\t\t
\n \n<\/div>\n\t\t\t02 \/ 10<\/span>\n\t\t\n<\/div>\n
\n \t\t\t

V\u00e1\u0161 \u010das, va\u0161e slova, va\u0161e zna\u010dka<\/h2>\n\t\t\t\t\t

Ka\u017ed\u00e1 zpr\u00e1va zn\u00ed jako va\u0161e, chod\u00ed va\u0161\u00edm jm\u00e9nem a doraz\u00ed tehdy, kdy jste se rozhodli<\/p>\n\t\t\n<\/div>\n

\n
\n \t\t\t01<\/span>\n\t\t\t\t\t

V\u00e1\u0161 \u010das<\/h3>\n\t\t\t\t\t

P\u0159ipom\u00ednku po\u0161lete kdykoli od hodiny do cel\u00e9ho dne p\u0159ed n\u00e1v\u0161t\u011bvou: kteroukoli hodinu od jedn\u00e9 do \u0161esti v den n\u00e1v\u0161t\u011bvy nebo po t\u0159ech hodin\u00e1ch v rozmez\u00ed 9\u201324 hodin. \u0158ada firem pos\u00edl\u00e1 dv\u011b: e-mail den p\u0159edem a SMS dv\u011b hodiny p\u0159ed<\/p>\n\t\t\n<\/article>\n

\n \t\t\t02<\/span>\n\t\t\t\t\t

Nebo zvl\u00e1\u0161\u0165 pro ka\u017ed\u00e9ho klienta<\/h3>\n\t\t\t\t\t

Ve widgetu pro online rezervace si klienti sami vyberou vyhovuj\u00edc\u00ed \u010das p\u0159ipom\u00ednky nebo ji \u00fapln\u011b vypnou. \u010cas zm\u011bn\u00edte i uvnit\u0159 jedn\u00e9 rezervace nebo kan\u00e1l vypnete pro jednoho klienta<\/p>\n\t\t\n<\/article>\n

\n \t\t\t03<\/span>\n\t\t\t\t\t

Va\u0161e slova<\/h3>\n\t\t\t\t\t

Ka\u017ed\u00fd typ notifikac\u00ed m\u00e1 vlastn\u00ed \u0161ablonu a v n\u00ed m\u00e1 ka\u017ed\u00fd kan\u00e1l vlastn\u00ed text: kr\u00e1tk\u00fd pro SMS, del\u0161\u00ed pro e-mail. V\u00fdsledek si ov\u011b\u0159\u00edte v n\u00e1hledu na testovac\u00edch datech<\/p>\n\t\t\n<\/article>\n

\n \t\t\t04<\/span>\n\t\t\t\t\t

Va\u0161e zna\u010dka<\/h3>\n\t\t\t\t\t

Zpr\u00e1vy odch\u00e1zej\u00ed jm\u00e9nem va\u0161\u00ed firmy, ne na\u0161\u00ed: u SMS se jm\u00e9no odes\u00edlatele registruje u oper\u00e1tor\u016f a ve zna\u010dkov\u00e9 aplikaci m\u00e1 push va\u0161i ikonu. 22 prom\u011bnn\u00fdch dopln\u00ed jm\u00e9no klienta, datum a \u010das, slu\u017eby, specialistu, adresu, slevu a odkazy<\/p>\n\t\t\n<\/article>\n\n<\/div>\n\n<\/div>\n\n<\/section>\n

\n
\n
\n \t\t\t\\<\/span>\n\t\t\t\t\tkan\u00e1ly a n\u00e1klady<\/span>\n\t\t
\n \n<\/div>\n\t\t\t03 \/ 10<\/span>\n\t\t\n<\/div>\n
\n \t\t\t

Kan\u00e1ly a kolik stoj\u00ed ka\u017ed\u00fd z nich<\/h2>\n\t\t\t\t\t

Poctiv\u00e1 odpov\u011b\u010f na ot\u00e1zku \u201eje to v cen\u011b, nebo plat\u00edm zvl\u00e1\u0161\u0165?\u201c kan\u00e1l po kan\u00e1lu<\/p>\n\t\t\n<\/div>\n

\n
\n \t\t\t

Kan\u00e1l<\/p>\n\t\t\t\t\t

Co vy\u017eaduje<\/p>\n\t\t\t\t\t

N\u00e1klady<\/p>\n\t\t\n<\/div>\n

\n \t\t\t

E-mail<\/p>\n\t\t\t\t\t

nic, kan\u00e1l je vestav\u011bn\u00fd<\/p>\n\t\t\t\t\t

zdarma<\/p>\n\t\t\n<\/div>\n

\n \t\t\t

Push v Altegio.me<\/p>\n\t\t\t\t\t

klient m\u00e1 bezplatnou aplikaci Altegio.me<\/p>\n\t\t\t\t\t

zdarma<\/p>\n\t\t\n<\/div>\n

\n \t\t\t

Push ve va\u0161\u00ed zna\u010dkov\u00e9 aplikaci<\/p>\n\t\t\t\t\t

zna\u010dkov\u00e1 aplikace se plat\u00ed zvl\u00e1\u0161\u0165<\/p>\n\t\t\t\t\t

zdarma<\/p>\n\t\t\n<\/div>\n

\n \t\t\t

Push pro v\u00e1\u0161 t\u00fdm<\/p>\n\t\t\t\t\t

mobiln\u00ed aplikace Altegio Business Management<\/p>\n\t\t\t\t\t

zdarma<\/p>\n\t\t\n<\/div>\n

\n \t\t\t

SMS<\/p>\n\t\t\t\t\t

SMS agreg\u00e1tor p\u0159ipojen\u00fd v sekci Integrace<\/p>\n\t\t\t\t\t

podle sazeb oper\u00e1tora<\/p>\n\t\t\n<\/div>\n

\n \t\t\t

WhatsApp z \u010d\u00edsla Altegio<\/p>\n\t\t\t\t\t

rozes\u00edlac\u00ed slu\u017eba Altegio s dobit\u00fdm kreditem<\/p>\n\t\t\t\t\t

platba za zpr\u00e1vu<\/p>\n\t\t\n<\/div>\n

\n \t\t\t

WhatsApp z va\u0161eho \u010d\u00edsla<\/p>\n\t\t\t\t\t

integrace WhatsApp Coexistence<\/p>\n\t\t\t\t\t

podle sazeb WhatsApp Business Platform od Meta<\/p>\n\t\t\n<\/div>\n

\n \t\t\t

Viber, hlasov\u00e9 hovory a dal\u0161\u00ed messengery<\/p>\n\t\t\t\t\t

integrace chatbota z Marketplace<\/p>\n\t\t\t\t\t

z\u00e1vis\u00ed na poskytovateli<\/p>\n\t\t\n<\/div>\n\n<\/div>\n

\n \t\t\t\n\t\tVyzkou\u0161ejte 7 dn\u00ed zdarma\n\t<\/a>\t\t\t\t\t\n\t\tZobrazit cen\u00edk\n\t<\/a>\t\t\n<\/div>\n\t\t\t

Jedna zpr\u00e1va, n\u011bkolik kan\u00e1l\u016f, bez duplicit<\/h3>\n\t\t
\n
\n \t\t\t01<\/span>\n\t\t\t\t\t

Po\u0159ad\u00ed ur\u010dujete vy<\/h3>\n\t\t\t\t\t

Pro ka\u017ed\u00fd typ notifikac\u00ed si vol\u00edte vlastn\u00ed po\u0159ad\u00ed doru\u010den\u00ed nap\u0159\u00ed\u010d kan\u00e1ly. Nejd\u0159\u00edv se zkou\u0161\u00ed e-mail, d\u00e1l syst\u00e9m jde v po\u0159ad\u00ed, kter\u00e9 nastav\u00edte<\/p>\n\t\t\n<\/article>\n

\n \t\t\t02<\/span>\n\t\t\t\t\t

Poslat, jen kdy\u017e p\u0159edchoz\u00ed kan\u00e1l selhal<\/h3>\n\t\t\t\t\t

U SMS a zna\u010dkov\u00e9 aplikace je krom\u011b \u201ezapnuto\u201c a \u201evypnuto\u201c je\u0161t\u011b t\u0159et\u00ed sc\u00e9n\u00e1\u0159: poslat jen tehdy, kdy\u017e doru\u010den\u00ed p\u0159edchoz\u00edm kan\u00e1lem selhalo<\/p>\n\t\t\n<\/article>\n

\n \t\t\t03<\/span>\n\t\t\t\t\t

Bez duplicit a zbyte\u010dn\u00fdch SMS<\/h3>\n\t\t\t\t\t

Klienti bez aplikace p\u0159ipom\u00ednku stejn\u011b dostanou a vy neplat\u00edte SMS n\u011bkomu, kdo si u\u017e p\u0159e\u010detl push<\/p>\n\t\t\n<\/article>\n\n<\/div>\n\n<\/div>\n\n<\/section>\n

\n
\n
\n \t\t\t\\<\/span>\n\t\t\t\t\tpotvrzen\u00ed<\/span>\n\t\t
\n \n<\/div>\n\t\t\t04 \/ 10<\/span>\n\t\t\n<\/div>\n
\n \t\t\t

Potvrzen\u00ed, kter\u00e1 ud\u011blaj\u00ed po\u0159\u00e1dek v Kalend\u00e1\u0159i rezervac\u00ed<\/h2>\n\t\t\t\t\t

P\u0159ipom\u00ednka je pro klienta. Potvrzen\u00ed je pro v\u00e1s: recep\u010dn\u00ed r\u00e1no otev\u0159e kalend\u00e1\u0159 a hned v\u00ed, kter\u00e9 rezervace jsou potvrzen\u00e9 a kter\u00e9 term\u00edny jsou st\u00e1le nejist\u00e9<\/p>\n\t\t\n<\/div>\n

\n
\n \t\t\t\"Week-view\t\t\n<\/div>\n
\n
\n \t\t\t

Potvrzen\u00ed jedn\u00edm klepnut\u00edm.<\/b> V \u017e\u00e1dosti o potvrzen\u00ed je tla\u010d\u00edtko \u201ePotvrdit rezervaci\u201c: bez p\u0159ihla\u0161ov\u00e1n\u00ed a bez instalace \u010dehokoli. Stav n\u00e1v\u0161t\u011bvy se zm\u011bn\u00ed na potvrzen\u00fd s\u00e1m<\/p>\n\t\t\t\t\t

Zru\u0161en\u00ed a p\u0159esun term\u00ednu bez telefon\u00e1tu.<\/b> Odkaz na detail rezervace umo\u017en\u00ed klientovi p\u0159esunout n\u00e1v\u0161t\u011bvu s\u00e1m a term\u00edn se ve va\u0161em kalend\u00e1\u0159i uvoln\u00ed<\/p>\n\t\t\t\t\t

Druh\u00e1 \u0161ance pro ty, kdo nep\u0159i\u0161li.<\/b> Klienti, kte\u0159\u00ed se nedostavili, dostanou samostatnou pozv\u00e1nku k nov\u00e9 rezervaci, a prome\u0161kan\u00fd term\u00edn se zm\u011bn\u00ed v druh\u00fd pokus<\/p>\n\t\t\n<\/div>\n\n<\/div>\n\n<\/div>\n

\n \t\t\t\n\t\tVyzkou\u0161ejte 7 dn\u00ed zdarma\n\t<\/a>\t\t\t\t\t

P\u0159ipom\u00ednky a \u017e\u00e1dosti o potvrzen\u00ed e-mailem a pushem nestoj\u00ed za zpr\u00e1vu nic<\/p>\n\t\t\n<\/div>\n\n<\/div>\n\n<\/section>\n

\n
\n
\n \t\t\t\\<\/span>\n\t\t\t\t\tudr\u017een\u00ed klient\u016f<\/span>\n\t\t
\n \n<\/div>\n\t\t\t05 \/ 10<\/span>\n\t\t\n<\/div>\n
\n \t\t\t

Vracejte klienty, nejen jim p\u0159ipom\u00ednejte<\/h2>\n\t\t
\n \t\t\tNejlevn\u011bj\u0161\u00ed kan\u00e1l pro udr\u017een\u00ed klient\u016f u\u017e m\u00e1te. <\/span>\n\t\t\t\t\t\n\t\tDatab\u00e1ze klient\u016f\n\t<\/a>\t\t\t\t\t, historie n\u00e1v\u0161t\u011bv a z\u00e1znam zpr\u00e1v jsou v jednom syst\u00e9mu, tak\u017ee na udr\u017een\u00ed klient\u016f nepot\u0159ebujete zvl\u00e1\u0161tn\u00ed n\u00e1stroje<\/span>\n\t\t\n<\/div>\n\n<\/div>\n
\n
\n \t\t\t

Automaticky, jakmile to zapnete<\/h3>\n\t\t
\n \t\t\t

\u017d\u00e1dost o recenzi 1 a\u017e 30 minut nebo a\u017e 24 hodin pot\u00e9, co n\u00e1v\u0161t\u011bva dostane stav \u201eKlient se dostavil\u201c<\/p>\n\t\t\t\t\t

Pozv\u00e1nka k nov\u00e9 rezervaci, se zvl\u00e1\u0161tn\u00edm textem pro ty, kdo se prost\u011b nevr\u00e1tili, a pro ty, kdo prome\u0161kali posledn\u00ed term\u00edn<\/p>\n\t\t\t\t\t

P\u0159\u00e1n\u00ed k narozenin\u00e1m<\/p>\n\t\t\t\t\t

Nov\u00e1 sleva a upozorn\u011bn\u00ed, ne\u017e sleva vypr\u0161\u00ed<\/p>\n\t\t\n<\/div>\n\n<\/div>\n

\n \t\t\t\"Push\t\t\n<\/div>\n\n<\/div>\n
\n
\n \t\t\t

Ru\u010dn\u011b, kdy\u017e m\u00e1te co ozn\u00e1mit<\/h3>\n\t\t
\n \t\t\t

Jednor\u00e1zov\u00e1 zpr\u00e1va skupin\u011b klient\u016f nebo cel\u00e9 datab\u00e1zi p\u0159es SMS \u010di messengery<\/p>\n\t\t\t\t\t

Seznam sestav\u00edte filtry v sekci Klienti > V\u0161ichni klienti: n\u00e1v\u0161t\u011bvy, celkov\u00e9 tr\u017eby, kategorie klient\u016f, specialista<\/p>\n\t\t\t\t\t

Nebo hotov\u00fdmi filtry \u201eNov\u00ed\u201c, \u201eVracej\u00edc\u00ed se\u201c a \u201eZtracen\u00ed\u201c, kde si sami ur\u010d\u00edte, jak\u00e1 pauza d\u011bl\u00e1 z klienta ztracen\u00e9ho<\/p>\n\t\t\n<\/div>\n\n<\/div>\n

\n
\n \t\t\t\"UI\t\t\n<\/div>\n\n<\/div>\n\n<\/div>\n\t\t\t

A\u0165 je pos\u00edl\u00e1te jakkoli, hromadn\u00e9 rozes\u00edlky jdou p\u0159es SMS nebo messengery: nedoru\u010d\u00ed je ani e-mail, ani mobiln\u00ed aplikace Altegio Business Management<\/p>\n\t\t\n<\/div>\n\n<\/section>\n

\n
\n
\n \t\t\t\\<\/span>\n\t\t\t\t\tnotifikace pro t\u00fdm<\/span>\n\t\t
\n \n<\/div>\n\t\t\t06 \/ 10<\/span>\n\t\t\n<\/div>\n
\n \t\t\t

V\u00e1\u0161 t\u00fdm se to dozv\u00ed stejn\u011b rychle<\/h2>\n\t\t\t\t\t

P\u0159ipom\u00ednky klient\u016fm jsou polovina pr\u00e1ce. Druh\u00e1 polovina: t\u00fdm v\u00ed, co se zm\u011bnilo. Notifikace k nim chod\u00ed jako push v mobiln\u00ed aplikaci Altegio Business Management, e-mailem nebo p\u0159\u00edmo v prohl\u00ed\u017ee\u010di, a ka\u017ed\u00fd \u010dlen t\u00fdmu si v aplikaci s\u00e1m vybere, kter\u00e9 pushe chce<\/p>\n\t\t\n<\/div>\n

\n
\n \t\t\t

Recep\u010dn\u00ed dost\u00e1vaj\u00ed notifikace:<\/h3>\n\t\t
\n \t\t\t

Nov\u00e1 rezervace vytvo\u0159en\u00e1 klientem<\/p>\n\t\t\t\t\t

Smaz\u00e1n\u00ed rezervace p\u0159es Online rezervaci<\/p>\n\t\t\t\t\t

P\u0159esun rezervace<\/p>\n\t\t\t\t\t

Bl\u00ed\u017e\u00edc\u00ed se konec pracovn\u00edho rozvrhu<\/p>\n\t\t\n<\/div>\n\n<\/article>\n

\n \t\t\t

\u010clenov\u00e9 t\u00fdmu dost\u00e1vaj\u00ed notifikace:<\/h3>\n\t\t
\n \t\t\t

Nov\u00e1 rezervace<\/p>\n\t\t\t\t\t

Smazan\u00e1 rezervace<\/p>\n\t\t\t\t\t

P\u0159esun rezervace<\/p>\n\t\t\t\t\t

N\u00e1v\u0161t\u011bva uzav\u0159en\u00e1 stavem \u201eKlient se nedostavil\u201c<\/p>\n\t\t\n<\/div>\n\n<\/article>\n\n<\/div>\n\n<\/div>\n\n<\/section>\n

\n
\n
\n \t\t\t\\<\/span>\n\t\t\t\t\tz\u00e1znam zpr\u00e1v<\/span>\n\t\t
\n \n<\/div>\n\t\t\t07 \/ 10<\/span>\n\t\t\n<\/div>\n
\n \t\t\t

Ka\u017ed\u00e1 zpr\u00e1va zaznamenan\u00e1<\/h2>\n\t\t\t\t\t

V\u017edycky v\u00edte, co bylo odesl\u00e1no, komu a jestli to dorazilo. Podle stejn\u00e9ho z\u00e1znamu spo\u010d\u00edt\u00e1te n\u00e1klady na SMS: vid\u00edte, kolik zpr\u00e1v sc\u00e9n\u00e1\u0159 re\u00e1ln\u011b vytvo\u0159\u00ed, ne\u017e ho nasad\u00edte na v\u0161echny pobo\u010dky<\/p>\n\t\t\n<\/div>\n

\n
\n \t\t\t\"Notifications\t\t\n<\/div>\n
\n
\n
\n
\n \t\t\t\n\t\tP\u0159ehledy\n\t<\/a>\t\t\t\t\t > Zpr\u00e1vy ukazuj\u00ed ka\u017edou notifikaci odeslanou klient\u016fm, recep\u010dn\u00edm a \u010dlen\u016fm t\u00fdmu: kan\u00e1l, typ, text a stav doru\u010den\u00ed, od \u201eodesl\u00e1no\u201c po \u201enedoru\u010deno\u201c<\/span>\n\t\t\n<\/div>\n\n<\/div>\n\t\t\t

Filtry a export<\/b> podle obdob\u00ed, typu, stavu a kan\u00e1lu, s vyhled\u00e1v\u00e1n\u00edm podle telefonn\u00edho \u010d\u00edsla a exportem do Excelu<\/p>\n\t\t\t\t\t

Historie u ka\u017ed\u00e9ho klienta<\/b> v kart\u011b ka\u017ed\u00e9ho klienta, tak\u017ee p\u0159ed telefon\u00e1tem recep\u010dn\u00ed vid\u00ed, co a kdy u\u017e klientovi sd\u011blili<\/p>\n\t\t\n<\/div>\n\n<\/div>\n\n<\/div>\n\n<\/div>\n\n<\/section>\n

\n
\n
\n \t\t\t\\<\/span>\n\t\t\t\t\tai recep\u010dn\u00ed<\/span>\n\t\t
\n \n<\/div>\n\t\t\t08 \/ 10<\/span>\n\t\t\n<\/div>\n
\n \t\t\t

P\u0159ipojte AI recep\u010dn\u00ed t\u0159et\u00edch stran a zautomatizujte v\u0161echno<\/h2>\n\t\t\t\t\t

Vlastn\u00ed notifikace Altegio jsou z\u00e1m\u011brn\u011b jednosm\u011brn\u00e9. Pokud chcete, aby n\u011bkdo i odpov\u00eddal, p\u0159ipojte hotovou AI recep\u010dn\u00ed od nez\u00e1visl\u00e9ho dodavatele: nav\u00e1\u017ee na konverzaci, kterou za\u010dala va\u0161e p\u0159ipom\u00ednka, a pracuje p\u0159es v\u00e1\u0161 Kalend\u00e1\u0159 rezervac\u00ed<\/p>\n\t\t\n<\/div>\n

\n
\n
\n \t\t\t

Asistenta si vyb\u00edr\u00e1te vy: v sekci Integrace je n\u011bkolik nez\u00e1visl\u00fdch dodavatel\u016f, ka\u017ed\u00fd s vlastn\u00edmi messengery, vlastn\u00edm p\u0159edplatn\u00fdm a vlastn\u00ed zku\u0161ebn\u00ed dobou. Plat\u00edte dodavateli, nep\u0159i\u010d\u00edt\u00e1 se to k va\u0161emu tarifu Altegio<\/p>\n\t\t\t\t\t

Odpov\u00edd\u00e1 klient\u016fm na WhatsAppu a v dal\u0161\u00edch messengerech nep\u0159etr\u017eit\u011b, v\u010detn\u011b v\u00edkend\u016f a sv\u00e1tk\u016f, a vy\u0159\u00edd\u00ed b\u011b\u017en\u00e9 dotazy na slu\u017eby, ceny a otev\u00edrac\u00ed dobu<\/p>\n\t\t\t\t\t

Rozpozn\u00e1 jazyk, kter\u00fdm klient p\u00ed\u0161e, a odpov\u00ed stejn\u00fdm jazykem<\/p>\n\t\t\t\t\t

Vytv\u00e1\u0159\u00ed, potvrzuje, p\u0159esouv\u00e1 a ru\u0161\u00ed rezervace p\u0159es integraci, p\u0159\u00edmo ve va\u0161em Kalend\u00e1\u0159i rezervac\u00ed, podle skute\u010dn\u00e9ho rozvrhu, slu\u017eeb a cen<\/p>\n\t\t\t\t\t

P\u0159ed\u00e1 konverzaci \u010dlov\u011bku, kdy\u017e po\u017eadavek p\u0159es\u00e1hne to, co zvl\u00e1dne vy\u0159e\u0161it, tak\u017ee slo\u017eit\u011bj\u0161\u00ed p\u0159\u00edpad se stejn\u011b dostane na recepci<\/p>\n\t\t\t\t\t

P\u0159ipojen\u00ed zvl\u00e1dnete bez v\u00fdvoj\u00e1\u0159e: autorizujete integraci a asistent za\u010dne pracovat podle va\u0161eho kalend\u00e1\u0159e<\/p>\n\t\t\n<\/div>\n\t\t\t

Smy\u010dka se uzav\u0159e bez va\u0161eho t\u00fdmu: Altegio po\u0161le p\u0159ipom\u00ednku, klient popros\u00ed o p\u00e1tek a asistent n\u00e1v\u0161t\u011bvu p\u0159esune<\/p>\n\t\t\n<\/div>\n

\n \t\t\t\"Smartphone\t\t\n<\/div>\n\n<\/div>\n\n<\/div>\n\n<\/section>\n
\n
\n
\n \t\t\t\\<\/span>\n\t\t\t\t\tjak to funguje<\/span>\n\t\t
\n \n<\/div>\n\t\t\t09 \/ 10<\/span>\n\t\t\n<\/div>\n
\n \t\t\t

Jak nastavit notifikace v Altegio<\/h2>\n\t\t\t\t\t

\u010cty\u0159i kroky v sekci Administrace > Notifikace, bez v\u00fdvoj\u00e1\u0159e. V\u011bt\u0161ina firem za\u010d\u00edn\u00e1 e-mailem a pushem u p\u0159ipom\u00ednek a potvrzen\u00ed a SMS p\u0159id\u00e1v\u00e1 tam, kde prome\u0161kan\u00fd term\u00edn stoj\u00ed nejv\u00edc<\/p>\n\t\t\n<\/div>\n

\n
\n
\n \t\t\t01<\/span>\n\t\t
\n \t\t\t

Zapn\u011bte, co pot\u0159ebujete<\/h3>\n\t\t\t\t\t

V sekci Administrace > Notifikace otev\u0159ete Typy notifikac\u00ed a zapn\u011bte pot\u0159ebn\u00e9 ud\u00e1losti: p\u0159ipom\u00ednku, \u017e\u00e1dost o potvrzen\u00ed, \u017e\u00e1dost o recenzi, p\u0159\u00e1n\u00ed k narozenin\u00e1m<\/p>\n\t\t\n<\/div>\n\n<\/div>\n

\n \t\t\t02<\/span>\n\t\t
\n \t\t\t

Vyberte kan\u00e1ly<\/h3>\n\t\t\t\t\t

U ka\u017ed\u00e9ho typu nastavte po\u0159ad\u00ed a sc\u00e9n\u00e1\u0159 pro ka\u017ed\u00fd kan\u00e1l: v\u017edy pos\u00edlat, nepos\u00edlat, nebo poslat jen tehdy, kdy\u017e p\u0159edchoz\u00ed kan\u00e1l selhal<\/p>\n\t\t\n<\/div>\n\n<\/div>\n

\n \t\t\t03<\/span>\n\t\t
\n \t\t\t

Sestavte zpr\u00e1vu<\/h3>\n\t\t\t\t\t

Ka\u017ed\u00fd typ m\u00e1 u\u017e hotovou \u0161ablonu. Upravte text pro ka\u017ed\u00fd kan\u00e1l, vlo\u017ete prom\u011bnn\u00e9, zkontrolujte n\u00e1hled a ulo\u017ete<\/p>\n\t\t\n<\/div>\n\n<\/div>\n

\n \t\t\t04<\/span>\n\t\t
\n \t\t\t

P\u0159ipojte placen\u00fd kan\u00e1l, pokud ho pot\u0159ebujete<\/h3>\n\t\t\t\t\t

SMS agreg\u00e1tory, WhatsApp a boty v messengerech p\u0159ipoj\u00edte v sekci Integrace. E-mail a push funguj\u00ed hned<\/p>\n\t\t\n<\/div>\n\n<\/div>\n\n<\/div>\n

\n \t\t\t\"Messaging\t\t\n<\/div>\n\n<\/div>\n\n<\/div>\n\n<\/section>\n
\n
\n
\n
\n \t\t\t

Zapn\u011bte p\u0159ipom\u00ednky je\u0161t\u011b dnes<\/h2>\n\t\t\t\t\t

P\u0159ipom\u00ednky e-mailem a pushem funguj\u00ed od prvn\u00edho dne a rozpo\u010det na zpr\u00e1vy nepot\u0159ebujete. Zbytek s v\u00e1mi nastav\u00ed expert Altegio<\/p>\n\t\t\n<\/div>\n

\n \t\t\t\n\t\tVyzkou\u0161ejte 7 dn\u00ed zdarma\n\t<\/a>\t\t\t\t\t\n\t\tZobrazit cen\u00edk\n\t<\/a>\t\t\n<\/div>\n\n<\/div>\n\n<\/div>\n\n<\/section>\n
\n
\n
\n \t\t\t\\<\/span>\n\t\t\t\t\t\u010dast\u00e9 ot\u00e1zky<\/span>\n\t\t
\n \n<\/div>\n\t\t\t10 \/ 10<\/span>\n\t\t\n<\/div>\n
\n \t\t\t

\u010cast\u00e9 ot\u00e1zky k p\u0159ipom\u00ednk\u00e1m rezervac\u00ed<\/h2>\n\t\t\t\t\t

Ot\u00e1zky, kter\u00e9 n\u00e1m majitel\u00e9 firem kladou nej\u010dast\u011bji, ne\u017e notifikace zapnou<\/p>\n\t\t\n<\/div>\n

\n
\n \t\t\t

Sni\u017euj\u00ed p\u0159ipom\u00ednky po\u010det prome\u0161kan\u00fdch term\u00edn\u016f?<\/h3>\n\t\t\t\t\t

Odstran\u00ed dva d\u016fvody, pro\u010d term\u00edn z\u016fstane pr\u00e1zdn\u00fd. P\u0159ipom\u00ednka nedovol\u00ed klientovi zapomenout a \u017e\u00e1dost o potvrzen\u00ed den dop\u0159edu uk\u00e1\u017ee, kter\u00e9 rezervace nejsou potvrzen\u00e9, tak\u017ee recep\u010dn\u00ed stihne zavolat nebo term\u00edn uvolnit, dokud se d\u00e1 je\u0161t\u011b zaplnit<\/p>\n\t\t\n<\/article>\n

\n \t\t\t

Mohou klienti odpov\u011bd\u011bt a zm\u011bnit rezervaci?<\/h3>\n\t\t\t\t\t

Samotn\u00e9 zpr\u00e1vy odpov\u011bdi nep\u0159ij\u00edmaj\u00ed, ale \u017e\u00e1dost o potvrzen\u00ed nech\u00e1 klienta jedn\u00edm klepnut\u00edm potvrdit nebo p\u0159esunout term\u00edn. Pro plnohodnotnou konverzaci p\u0159ipojte AI recep\u010dn\u00ed t\u0159et\u00ed strany: odpov\u00edd\u00e1 v messengerech nep\u0159etr\u017eit\u011b a p\u0159esune n\u00e1v\u0161t\u011bvu ve va\u0161em kalend\u00e1\u0159i<\/p>\n\t\t\n<\/article>\n

\n \t\t\t

M\u016f\u017eu pos\u00edlat p\u0159ipom\u00ednky z \u010d\u00edsla WhatsApp od Altegio?<\/h3>\n\t\t\t\t\t

Ano. Rozes\u00edlac\u00ed slu\u017eba Altegio doru\u010duje p\u0159ipom\u00ednky, nab\u00eddky, p\u0159\u00e1n\u00ed k narozenin\u00e1m a \u017e\u00e1dosti o recenzi p\u0159es WhatsApp Business z ofici\u00e1ln\u00edho \u010d\u00edsla Altegio. Tyto zpr\u00e1vy jsou jednosm\u011brn\u00e9, funguj\u00ed na placen\u00fdch p\u0159edplatn\u00fdch, ne ve zku\u0161ebn\u00ed dob\u011b, a kredit se dob\u00edj\u00ed pro ka\u017edou pobo\u010dku zvl\u00e1\u0161\u0165<\/p>\n\t\t\n<\/article>\n

\n \t\t\t

A z vlastn\u00edho \u010d\u00edsla WhatsApp?<\/h3>\n\t\t\t\t\t

Ano, p\u0159es integraci WhatsApp Coexistence. Va\u0161e \u010d\u00edslo d\u00e1l funguje v aplikaci WhatsApp Business pro ru\u010dn\u00ed odpov\u011bdi a Altegio pos\u00edl\u00e1 automatick\u00e9 zpr\u00e1vy ze stejn\u00e9ho \u010d\u00edsla a ve stejn\u00e9 historii konverzace. Tyto zpr\u00e1vy se plat\u00ed podle sazeb WhatsApp Business Platform od Meta<\/p>\n\t\t\n<\/article>\n

\n \t\t\t

Pot\u0159ebuji souhlas klienta k pos\u00edl\u00e1n\u00ed p\u0159ipom\u00ednek?<\/h3>\n\t\t
\n \t\t\tP\u0159ipom\u00ednka nebo potvrzen\u00ed k rezervaci, kterou si klient s\u00e1m vytvo\u0159il, je servisn\u00ed zpr\u00e1va, ne reklama, tak\u017ee zvl\u00e1\u0161tn\u00ed marketingov\u00fd souhlas nepot\u0159ebuje. Reklamn\u00ed rozes\u00edlka do datab\u00e1ze ano: podle GDPR a v\u011bt\u0161iny n\u00e1rodn\u00edch pravidel mus\u00ed b\u00fdt souhlas konkr\u00e9tn\u00ed, informovan\u00fd a prokazateln\u00fd a sb\u00edr\u00e1te ho v rezerva\u010dn\u00edm formul\u00e1\u0159i nebo na pap\u00ed\u0159e. Podrobnosti ur\u010duje pr\u00e1vo zem\u011b, ve kter\u00e9 podnik\u00e1te: n\u00e1\u0161 <\/span>\n\t\t\t\t\t\n\t\tpr\u016fvodce pr\u00e1vn\u00ed str\u00e1nkou SMS kampan\u00ed\n\t<\/a>\t\t\t\t\t je rozeb\u00edr\u00e1 a fin\u00e1ln\u00ed formulace nech\u00e1v\u00e1me na va\u0161em pr\u00e1vn\u00edkovi<\/span>\n\t\t\n<\/div>\n\n<\/article>\n
\n \t\t\t

M\u016f\u017ee klient odm\u00edtnout reklamn\u00ed zpr\u00e1vy?<\/h3>\n\t\t\t\t\t

Ano. Kter\u00e9hokoli klienta vy\u0159ad\u00edte z reklamn\u00edch kampan\u00ed v jeho kart\u011b a p\u0159ipom\u00ednky i potvrzen\u00ed k jeho vlastn\u00edm rezervac\u00edm funguj\u00ed d\u00e1l. Mo\u017enost odhl\u00e1\u0161en\u00ed po v\u00e1s jako po odes\u00edlateli vy\u017eaduj\u00ed pravidla, tak\u017ee se vyplat\u00ed ji nastavit p\u0159ed prvn\u00ed kampan\u00ed<\/p>\n\t\t\n<\/article>\n\n<\/div>\n\n<\/div>\n\n<\/section>\n

\n
\n
\n \t\t\t

Funkce, kter\u00e9 se v\u00e1m m\u016f\u017eou hodit<\/h2>\n\t\t\t\t\t

Notifikace pracuj\u00ed se stejn\u00fdmi daty klient\u016f, kalend\u00e1\u0159em a p\u0159ehledy jako zbytek platformy<\/p>\n\t\t\n<\/div>\n

\n
\n
\n \t\t\t\"Smartphone\t\t\n<\/div>\n
\n \t\t\t

V\u011brnostn\u00ed program<\/h3>\n\t\t\t\t\t

Bonusy, slevy, permanentky a d\u00e1rkov\u00e9 karty, kter\u00e9 vracej\u00ed klienty, pod va\u0161\u00ed zna\u010dkou<\/p>\n\t\t\n<\/div>\n\t\t\t\n\t\tV\u00edce informac\u00ed\n\t<\/a>\t\t\n<\/article>\n

\n
\n \t\t\t\"Smartphone\t\t\n<\/div>\n
\n \t\t\t

Z\u00e1kaznick\u00e1 z\u00e1kladna<\/h3>\n\t\t\t\t\t

Ka\u017ed\u00e1 n\u00e1v\u0161t\u011bva, platba a zpr\u00e1va v jedn\u00e9 kart\u011b klienta a filtry m\u011bn\u00ed datab\u00e1zi na segmenty<\/p>\n\t\t\n<\/div>\n\t\t\t\n\t\tV\u00edce informac\u00ed\n\t<\/a>\t\t\n<\/article>\n

\n
\n \t\t\t\"Smartphone\t\t\n<\/div>\n
\n \t\t\t

Statistiky a analytika<\/h3>\n\t\t\t\t\t

Tr\u017eby, vyt\u00ed\u017eenost a udr\u017een\u00ed klient\u016f na jedn\u00e9 obrazovce, abyste vid\u011bli, co p\u0159ipom\u00ednky opravdu m\u011bn\u00ed<\/p>\n\t\t\n<\/div>\n\t\t\t\n\t\tV\u00edce informac\u00ed\n\t<\/a>\t\t\n<\/article>\n\n<\/div>\n\n<\/div>\n\n<\/section>\n\t\t<\/div>","protected":false},"excerpt":{"rendered":"

Automated appointment reminders for service businesses Clients forget, slots go empty, and you decide it cannot continue. Altegio helps you regain control and reminds clients by email, push, SMS or WhatsApp. Email and push are free SMS Email WhatsApp Push notifications Viber Start your free 7-day trial Onboarding with an expert included. No credit card […]<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_monsterinsights_skip_tracking":false,"footnotes":"","_members_access_role":[],"_members_access_error":""},"class_list":["post-1524","page","type-page","status-publish","hentry"],"aioseo_notices":[],"aioseo_head":"\n\t\t\n\t\n\t\n\t\n\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t