{"id":56020,"date":"2026-11-04T13:20:21","date_gmt":"2026-11-04T13:20:21","guid":{"rendered":"https:\/\/alteg.io\/?p=56020"},"modified":"2026-11-05T11:52:06","modified_gmt":"2026-11-05T11:52:06","slug":"google-recenze","status":"publish","type":"post","link":"https:\/\/alteg.io\/cs\/blog\/google-recenze\/","title":{"rendered":"Google recenze: jak je z\u00edskat od klient\u016f a co d\u011blat s negativn\u00edmi"},"content":{"rendered":"<h2 class=\"wp-block-heading\" id=\"kratce\">Kr\u00e1tce<\/h2>\n<ul class=\"wp-block-list\">\n<li>Google recenze jsou hodnocen\u00ed 1\u20135 hv\u011bzdi\u010dek a koment\u00e1\u0159e klient\u016f ve Firemn\u00edm profilu Google. Google je po\u010d\u00edt\u00e1 do lok\u00e1ln\u00edho po\u0159ad\u00ed: \u010d\u00edm v\u00edce recenz\u00ed a kladn\u00fdch hodnocen\u00ed, t\u00edm lep\u0161\u00ed m\u016f\u017ee b\u00fdt um\u00edst\u011bn\u00ed firmy.<\/li>\n<li>O recenzi po\u017e\u00e1dejte ka\u017edou klientku stejn\u00fdm odkazem nebo QR k\u00f3dem z Firemn\u00edho profilu (P\u0159e\u010d\u00edst recenze \u2192 Z\u00edskat dal\u0161\u00ed recenze), nejl\u00e9pe v den n\u00e1v\u0161t\u011bvy.<\/li>\n<li>Sleva za recenzi, \u017e\u00e1dost jen u spokojen\u00fdch a recenze od person\u00e1lu poru\u0161uj\u00ed pravidla Google. Fale\u0161n\u00e9 recenze jsou od 6. 1. 2023 v\u017edy klamavou obchodn\u00ed praktikou s pokutou do 5 000 000 K\u010d (z\u00e1kon \u010d. 634\/1992 Sb.).<\/li>\n<li>Negativn\u00ed recenzi Google nesma\u017ee, pokud neporu\u0161uje jeho pravidla. Odpov\u011bzte v\u010das, bez osobn\u00edch a zdravotn\u00edch \u00fadaj\u016f, a nab\u00eddn\u011bte \u0159e\u0161en\u00ed mimo ve\u0159ejn\u00fd prostor. N\u00ed\u017ee najdete 6 \u0161ablon \u017e\u00e1dost\u00ed a 8 \u0161ablon odpov\u011bd\u00ed.<\/li>\n<\/ul>\n<p class=\"wp-block-paragraph\">Google recenze jsou hodnocen\u00ed jednou a\u017e p\u011bti hv\u011bzdi\u010dkami a koment\u00e1\u0159e klient\u016f ve Firemn\u00edm profilu Google, kter\u00e9 se zobrazuj\u00ed u va\u0161\u00ed firmy v Map\u00e1ch a ve Vyhled\u00e1v\u00e1n\u00ed. Pro salon, barbershop nebo studio jsou spolu s Firmy.cz hlavn\u00ed ve\u0159ejnou vizitkou. N\u00e1pov\u011bda Google uv\u00e1d\u00ed t\u0159i faktory lok\u00e1ln\u00edho po\u0159ad\u00ed: relevanci, vzd\u00e1lenost a popularitu. A d\u00e1l: \u201e\u010c\u00edm v\u00edce je recenz\u00ed a \u010d\u00edm \u010dast\u011bji va\u0161i firmu lid\u00e9 kladn\u011b hodnot\u00ed, t\u00edm lep\u0161\u00ed m\u016f\u017ee b\u00fdt jej\u00ed um\u00edst\u011bn\u00ed.\u201c<\/p>\n<p class=\"wp-block-paragraph\">Text popisuje pravidla Google a pr\u00e1vn\u00ed stav k 4. listopadu 2026 a nen\u00ed pr\u00e1vn\u00ed radou.<\/p>\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/alteg.io\/cs\/onboarding\/first\/?utm_source=blog_article\">Vyzkou\u0161ejte 7 dn\u00ed zdarma<\/a><\/p>\n<h2 class=\"wp-block-heading\" id=\"proc-na-google-recenzich-zalezi-a-kolik-jich-potrebujete\">Pro\u010d na Google recenz\u00edch z\u00e1le\u017e\u00ed a kolik jich pot\u0159ebujete<\/h2>\n<p class=\"wp-block-paragraph\">Google nezve\u0159ej\u0148uje po\u010det recenz\u00ed, od kter\u00e9ho se firma zobrazuje v\u00fd\u0161, a p\u00ed\u0161e, \u017ee lep\u0161\u00ed um\u00edst\u011bn\u00ed \u201esi nelze vy\u017e\u00e1dat ani koupit\u201c. Rozhoduje st\u00e1l\u00fd p\u0159\u00edsun \u010derstv\u00fdch recenz\u00ed a odpov\u011bdi na n\u011b. Dv\u011b recenze t\u00fddn\u011b daj\u00ed za rok sto hodnocen\u00ed bez jedin\u00e9ho poru\u0161en\u00ed pravidel.<\/p>\n<p class=\"wp-block-paragraph\">Negativn\u00ed recenze nejsou pohroma. Google rad\u00ed v\u00e1\u017eit si v\u0161ech: v\u011bt\u0161\u00ed d\u016fv\u011bru podle n\u011bj vzbud\u00ed firma s recenzemi pozitivn\u00edmi i m\u00e9n\u011b p\u0159\u00edzniv\u00fdmi. N\u00e1zory z\u00e1kazn\u00edk\u016f maj\u00ed klientce p\u0159ed prvn\u00ed n\u00e1v\u0161t\u011bvou d\u00e1t pravdiv\u00fd obr\u00e1zek, ne reklamu. Rada n\u011bkter\u00fdch n\u00e1vod\u016f soust\u0159edit se jen na spokojen\u00e9 je proto nepoctiv\u00e1 a Google ji zakazuje (tabulka n\u00ed\u017ee).<\/p>\n<h2 class=\"wp-block-heading\" id=\"jak-pozadat-o-recenzi-odkaz-qr-kod-a-zprava-po-navsteve\">Jak po\u017e\u00e1dat o recenzi: odkaz, QR k\u00f3d a zpr\u00e1va po n\u00e1v\u0161t\u011bv\u011b<\/h2>\n<h3 class=\"wp-block-heading\" id=\"odkaz-a-qr-kod-z-firemniho-profilu-google\">Odkaz a QR k\u00f3d z Firemn\u00edho profilu Google<\/h3>\n<ol class=\"wp-block-list\">\n<li>P\u0159ihlaste se do Firemn\u00edho profilu Google \u00fa\u010dtem spr\u00e1vce firmy, p\u0159es Vyhled\u00e1v\u00e1n\u00ed nebo Mapy.<\/li>\n<li>Klikn\u011bte na P\u0159e\u010d\u00edst recenze a potom na Z\u00edskat dal\u0161\u00ed recenze.<\/li>\n<li>Odkaz zkop\u00edrujte tla\u010d\u00edtkem Kop\u00edrovat. Pat\u0159\u00ed do SMS, e-mailu, WhatsAppu a na web.<\/li>\n<li>QR k\u00f3d st\u00e1hnete prav\u00fdm tla\u010d\u00edtkem my\u0161i a volbou Ulo\u017eit obr\u00e1zek jako\u2026 Google ho zat\u00edm generuje jen v prohl\u00ed\u017ee\u010di na po\u010d\u00edta\u010di.<\/li>\n<li>QR k\u00f3d vytiskn\u011bte na stoj\u00e1nek k recepci. Stejn\u00fd odkaz dejte do podpisu e-mailu a na web vedle widgetu pro <a href=\"https:\/\/alteg.io\/cs\/online-booking\/\">online rezervace<\/a>.<\/li>\n<\/ol>\n<p class=\"wp-block-paragraph\">Nenu\u0165te klientku ps\u00e1t recenzi na va\u0161em tabletu u pokladny: pravidla Google zakazuj\u00ed vy\u017eadovat vlo\u017een\u00ed hodnocen\u00ed \u201ep\u0159\u00edmo na obchodn\u00edm m\u00edst\u011b\u201c a m\u00e1lokdo si nav\u00edc pamatuje heslo k \u00fa\u010dtu Google.<\/p>\n<h3 class=\"wp-block-heading\" id=\"kdy-o-recenzi-pozadat\">Kdy o recenzi po\u017e\u00e1dat<\/h3>\n<p class=\"wp-block-paragraph\">V den n\u00e1v\u0161t\u011bvy, dokud m\u00e1 klientka \u010derstv\u00fd dojem. Jedna \u017e\u00e1dost a nejv\u00fd\u0161 jedna p\u0159ipom\u00ednka po t\u00fddnu. Stejn\u00e1 zpr\u00e1va a stejn\u00fd odkaz pro ka\u017ed\u00e9ho, kdo u v\u00e1s byl. V Altegio \u017e\u00e1dost odes\u00edl\u00e1 <a href=\"https:\/\/alteg.io\/cs\/sms-and-email-notification\/\">ozn\u00e1men\u00ed<\/a> po zm\u011bn\u011b stavu n\u00e1v\u0161t\u011bvy na Dostavil se, s prodlevou 1\u201330 minut nebo 1\u201324 hodin; podrobnosti jsou v z\u00e1v\u011bru \u010dl\u00e1nku.<\/p>\n<h3 class=\"wp-block-heading\" id=\"6-sablon-zadosti-o-recenzi\">6 \u0161ablon \u017e\u00e1dosti o recenzi<\/h3>\n<ol class=\"wp-block-list\">\n<li><strong>SMS po n\u00e1v\u0161t\u011bv\u011b:<\/strong> \u201eD\u011bkujeme za dne\u0161n\u00ed n\u00e1v\u0161t\u011bvu v [n\u00e1zev]. Pokud m\u00e1te minutu, napi\u0161te n\u00e1m pros\u00edm recenzi na Googlu, pom\u016f\u017eete dal\u0161\u00edm klientk\u00e1m p\u0159i v\u00fdb\u011bru: [odkaz]\u201c<\/li>\n<li><strong>WhatsApp:<\/strong> \u201eDobr\u00fd den, [jm\u00e9no], tady [jm\u00e9no] z [n\u00e1zev]. Jak se v\u00e1m dnes l\u00edbilo? Budeme r\u00e1di za p\u00e1r slov na Googlu, a\u0165 je to pochvala, nebo v\u00fdtka: [odkaz]\u201c<\/li>\n<li><strong>E-mail:<\/strong> P\u0159edm\u011bt \u201eJak jste byla spokojen\u00e1 v [n\u00e1zev]?\u201c Text: \u201eDobr\u00fd den, d\u011bkujeme, \u017ee jste si vybrala pr\u00e1v\u011b n\u00e1s. Va\u0161e recenze pom\u016f\u017ee dal\u0161\u00edm klientk\u00e1m vybrat salon a n\u00e1m zlep\u0161it slu\u017eby. Zabere minutu: [odkaz]. [Jm\u00e9no], [role]\u201c<\/li>\n<li><strong>Osobn\u011b na recepci:<\/strong> \u201eKdybyste m\u011bla chv\u00edli, budeme r\u00e1di za recenzi na Googlu. Odkaz v\u00e1m p\u0159ijde v SMS, nic nemus\u00edte hledat.\u201c<\/li>\n<li><strong>Cedulka u QR k\u00f3du:<\/strong> \u201eByla jste spokojen\u00e1, nebo n\u011bco drhlo? Napi\u0161te n\u00e1m to na Google. Na\u010dt\u011bte k\u00f3d, zabere to minutu.\u201c<\/li>\n<li><strong>P\u0159ipom\u00ednka po t\u00fddnu:<\/strong> \u201eDobr\u00fd den, [jm\u00e9no], p\u0159ed t\u00fddnem jste byla v [n\u00e1zev]. Pokud jste je\u0161t\u011b nestihla, budeme r\u00e1di za recenzi: [odkaz]. Pokud u\u017e jste psala, d\u011bkujeme a zpr\u00e1vu pros\u00edm ignorujte.\u201c<\/li>\n<\/ol>\n<h2 class=\"wp-block-heading\" id=\"navod-pro-klientku-jak-napsat-recenzi-na-googlu\">N\u00e1vod pro klientku: jak napsat recenzi na Googlu<\/h2>\n<p class=\"wp-block-paragraph\">Klientka pot\u0159ebuje \u00fa\u010det Google; zalo\u017eit ho m\u016f\u017ee i s e-mailem od jin\u00e9ho poskytovatele. Po kliknut\u00ed na v\u00e1\u0161 odkaz se otev\u0159e formul\u00e1\u0159 recenze. Bez odkazu vyhled\u00e1 salon v Googlu nebo v Map\u00e1ch, sjede k hodnocen\u00ed, zvol\u00ed Napsat recenzi, vybere hv\u011bzdi\u010dky, dop\u00ed\u0161e text a zve\u0159ejn\u00ed. Recenzi m\u016f\u017ee kdykoli upravit nebo smazat v p\u0159ehledu sv\u00fdch p\u0159\u00edsp\u011bvk\u016f v Map\u00e1ch. Anonymn\u00ed recenze Google nepovoluje: u textu je vid\u011bt jm\u00e9no z jej\u00edho profilu.<\/p>\n<h2 class=\"wp-block-heading\" id=\"co-je-zakazane-pravidla-google-a-zakon-o-ochrane-spotrebitele\">Co je zak\u00e1zan\u00e9: pravidla Google a z\u00e1kon o ochran\u011b spot\u0159ebitele<\/h2>\n<p class=\"wp-block-paragraph\">Pravidla Google pro recenze stoj\u00ed v dokumentu \u201eZak\u00e1zan\u00fd a omezen\u00fd obsah\u201c (pravidla pro p\u0159\u00edsp\u011bvky u\u017eivatel\u016f Map) a plat\u00ed pro firmy i pro autory. \u010cesk\u00e9 pr\u00e1vo \u0159e\u0161\u00ed recenze v z\u00e1kon\u011b \u010d. 634\/1992 Sb., o ochran\u011b spot\u0159ebitele: novela \u010d. 374\/2022 Sb., \u00fa\u010dinn\u00e1 od 6. ledna 2023, do n\u011bj vlo\u017eila \u00a7 5a odst. 5 a do p\u0159\u00edlohy \u010d. 1 p\u00edsmena y) a z). Praktiky z p\u0159\u00edlohy \u010d. 1 se pova\u017euj\u00ed za klamav\u00e9 za v\u0161ech okolnost\u00ed (\u00a7 4 odst. 3). Poru\u0161en\u00ed z\u00e1kazu nekal\u00fdch obchodn\u00edch praktik je p\u0159estupek podle \u00a7 24 odst. 1 p\u00edsm. a) s pokutou do 5 000 000 K\u010d (\u00a7 24 odst. 22 p\u00edsm. e)); dozor m\u00e1 \u010cesk\u00e1 obchodn\u00ed inspekce (\u00a7 23 odst. 1).<\/p>\n<figure class=\"wp-block-table\">\n<table>\n<thead>\n<tr>\n<th>Praxe<\/th>\n<th>Pravidla Google<\/th>\n<th>Pr\u00e1vo \u010cR<\/th>\n<th>Co d\u011blat m\u00edsto toho<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td>Sleva, d\u00e1rek nebo body za recenzi<\/td>\n<td>Zak\u00e1z\u00e1no: \u201eNab\u00edzet pob\u00eddky, jako je platba, sleva nebo bezplatn\u00e9 zbo\u017e\u00ed \u010di slu\u017eby, v\u00fdm\u011bnou za zve\u0159ejn\u011bn\u00ed recenze nebo \u00fapravu \u010di odstran\u011bn\u00ed negativn\u00ed recenze\u201c<\/td>\n<td>Z\u00e1kon pob\u00eddky v\u00fdslovn\u011b ne\u0159e\u0161\u00ed; recenze, kter\u00e1 se tv\u00e1\u0159\u00ed jako nez\u00e1visl\u00e1 a nen\u00ed, m\u016f\u017ee b\u00fdt klam\u00e1n\u00edm podle \u00a7 5<\/td>\n<td>Odm\u011b\u0148ujte n\u00e1v\u0161t\u011bvy <a href=\"https:\/\/alteg.io\/cs\/loyalty-program\/\">v\u011brnostn\u00edm programem<\/a>, ne recenze<\/td>\n<\/tr>\n<tr>\n<td>\u017d\u00e1dat jen spokojen\u00e9, nespokojen\u00e9 odrazovat<\/td>\n<td>Zak\u00e1z\u00e1no: \u201eOdrazovat od negativn\u00edch recenz\u00ed nebo je zakazovat, p\u0159\u00edpadn\u011b od z\u00e1kazn\u00edk\u016f selektivn\u011b po\u017eadovat pozitivn\u00ed recenze\u201c<\/td>\n<td>\u2013<\/td>\n<td>Stejn\u00fd odkaz pro ka\u017edou klientku<\/td>\n<\/tr>\n<tr>\n<td>Kv\u00f3ty recenz\u00ed pro person\u00e1l<\/td>\n<td>Zak\u00e1z\u00e1no po\u017eadovat, \u201eaby zam\u011bstnanci z\u00edskali ur\u010dit\u00fd po\u010det recenz\u00ed\u201c nebo recenze s konkr\u00e9tn\u00edm obsahem<\/td>\n<td>\u2013<\/td>\n<td>M\u011b\u0159te po\u010det odeslan\u00fdch \u017e\u00e1dost\u00ed<\/td>\n<\/tr>\n<tr>\n<td>Recenze od zam\u011bstnanc\u016f, rodiny, jednatele<\/td>\n<td>St\u0159et z\u00e1jm\u016f (zam\u011bstn\u00e1n\u00ed, rodinn\u00e9 vztahy), recenze se ma\u017ee<\/td>\n<td>Firmy.cz ma\u017ee recenze p\u0159i prok\u00e1zan\u00e9 spojitosti firmy a hodnotitele (zam\u011bstnanec, jednatel, dodavatel)<\/td>\n<td>Person\u00e1l klienty \u017e\u00e1d\u00e1, s\u00e1m nep\u00ed\u0161e<\/td>\n<\/tr>\n<tr>\n<td>N\u00e1kup recenz\u00ed, vlastn\u00ed \u00fa\u010dty<\/td>\n<td>Fale\u0161n\u00e9 interakce; profil m\u016f\u017ee p\u0159ij\u00edt o nov\u00e9 recenze, st\u00e1vaj\u00edc\u00ed se skryj\u00ed a z\u00e1kazn\u00edci uvid\u00ed upozorn\u011bn\u00ed<\/td>\n<td>P\u0159\u00edloha \u010d. 1 p\u00edsm. z): zve\u0159ej\u0148ovat fale\u0161n\u00e9 recenze nebo zad\u00e1vat jin\u00e9 osob\u011b, aby je podala, je v\u017edy klamav\u00e9; pokuta do 5 000 000 K\u010d<\/td>\n<td>Automatick\u00e1 \u017e\u00e1dost po ka\u017ed\u00e9 n\u00e1v\u0161t\u011bv\u011b<\/td>\n<\/tr>\n<tr>\n<td>Ps\u00e1t recenzi za klientku na recepci<\/td>\n<td>Nesm\u00edte vy\u017eadovat vlo\u017een\u00ed recenze \u201ep\u0159\u00edmo na obchodn\u00edm m\u00edst\u011b\u201c ani \u201ekonkr\u00e9tn\u00ed obsah\u201c<\/td>\n<td>Text, kter\u00fd za klientku nap\u00ed\u0161e person\u00e1l, nen\u00ed jej\u00ed recenz\u00ed; zve\u0159ej\u0148ovat fale\u0161n\u00e9 recenze zakazuje p\u00edsm. z)<\/td>\n<td>Odkaz po\u0161lete, text nechte na n\u00ed<\/td>\n<\/tr>\n<tr>\n<td>Mazat nepohodln\u00e9 recenze ve vlastn\u00edm widgetu, ps\u00e1t \u201eov\u011b\u0159en\u00e9 recenze\u201c bez ov\u011b\u0159ov\u00e1n\u00ed<\/td>\n<td>\u2013<\/td>\n<td>P\u00edsm. y): tvrzen\u00ed o ov\u011b\u0159en\u00ed, \u201eani\u017e by p\u0159ijal p\u0159im\u011b\u0159en\u00e1 opat\u0159en\u00ed k ov\u011b\u0159en\u00ed\u201c; p\u00edsm. z): \u201ezkresluje spot\u0159ebitelsk\u00e9 recenze\u201c; \u00a7 5a odst. 5: uv\u00e9st, zda a jak recenze ov\u011b\u0159ujete<\/td>\n<td>Ma\u017ete jen poru\u0161en\u00ed pravidel, u widgetu napi\u0161te, odkud recenze jsou<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/figure>\n<h3 class=\"wp-block-heading\" id=\"falesne-recenze-co-hrozi-od-google-a-od-uradu\">Fale\u0161n\u00e9 recenze: co hroz\u00ed od Google a od \u00fa\u0159ad\u016f<\/h3>\n<p class=\"wp-block-paragraph\">Google popisuje t\u0159i omezen\u00ed za fale\u0161n\u00e9 interakce: Firemn\u00ed profil po stanovenou dobu nep\u0159ij\u00edm\u00e1 nov\u00e9 recenze, st\u00e1vaj\u00edc\u00ed recenze se skryj\u00ed a z\u00e1kazn\u00edci v profilu uvid\u00ed upozorn\u011bn\u00ed, \u017ee byly odstran\u011bny fale\u0161n\u00e9 recenze. O omezen\u00ed Google informuje e-mailem a firma se m\u016f\u017ee odvolat. K tomu p\u0159istupuje pokuta od \u010cOI. Nakoupen\u00e9 recenze tak stoj\u00ed dvakr\u00e1t: poprv\u00e9 pen\u00edze, podruh\u00e9 pov\u011bst.<\/p>\n<h3 class=\"wp-block-heading\" id=\"recenze-na-webu-a-v-rezervacnim-widgetu-co-musite-uvest\">Recenze na webu a v rezerva\u010dn\u00edm widgetu: co mus\u00edte uv\u00e9st<\/h3>\n<p class=\"wp-block-paragraph\">Podle \u00a7 5a odst. 5 je podstatnou informac\u00ed, \u201ezda a jak prod\u00e1vaj\u00edc\u00ed zaji\u0161\u0165uje, aby zve\u0159ejn\u011bn\u00e1 spot\u0159ebitelsk\u00e1 recenze poch\u00e1zela od spot\u0159ebitele, kter\u00fd v\u00fdrobek nebo slu\u017ebu skute\u010dn\u011b pou\u017eil nebo si je zakoupil\u201c. Ministerstvo pr\u016fmyslu a obchodu dod\u00e1v\u00e1: ov\u011b\u0159ovat recenze nemus\u00edte, ale mus\u00edte \u0159\u00edct, zda to d\u011bl\u00e1te a jak; v\u011bta v obchodn\u00edch podm\u00ednk\u00e1ch nesta\u010d\u00ed. Sta\u010d\u00ed jedna v\u011bta p\u0159\u00edmo u recenz\u00ed na webu. Nap\u0159\u00edklad: \u201eRecenze sb\u00edr\u00e1me automatickou \u017e\u00e1dost\u00ed po n\u00e1v\u0161t\u011bv\u011b zapsan\u00e9 v kalend\u00e1\u0159i rezervac\u00ed. Ma\u017eeme jen recenze poru\u0161uj\u00edc\u00ed pravidla.\u201c<\/p>\n<h2 class=\"wp-block-heading\" id=\"jak-odpovidat-na-recenze-pravidla-a-8-sablon\">Jak odpov\u00eddat na recenze: pravidla a 8 \u0161ablon<\/h2>\n<p class=\"wp-block-paragraph\">Odpov\u011b\u010f se zve\u0159ejn\u00ed jm\u00e9nem firmy, va\u0161e jm\u00e9no u n\u00ed Google neuvede, proto se podepi\u0161te. Autor dostane ozn\u00e1men\u00ed a m\u016f\u017ee recenzi po p\u0159e\u010dten\u00ed odpov\u011bdi zm\u011bnit. Google odpov\u011b\u010f p\u0159ed zve\u0159ejn\u011bn\u00edm kontroluje, obvykle do 10 minut, v\u00fdjime\u010dn\u011b a\u017e 30 dn\u00ed. Z rad n\u00e1pov\u011bdy Google: pi\u0161te stru\u010dn\u011b, reagujte v\u010das, slevy ani promoakce v odpov\u011bdi nab\u00edzet nemus\u00edte a ve\u0159ejn\u011b nemus\u00edte d\u011bkovat ka\u017ed\u00e9 recenzi.<\/p>\n<h3 class=\"wp-block-heading\" id=\"odpoved-na-negativni-recenzi-v-5-krocich\">Odpov\u011b\u010f na negativn\u00ed recenzi v 5 kroc\u00edch<\/h3>\n<ol class=\"wp-block-list\">\n<li>Pod\u011bkujte za zp\u011btnou vazbu a oslovte autorku tak, jak je podepsan\u00e1.<\/li>\n<li>Projevte pochopen\u00ed. Omluvte se za to, co je va\u0161e chyba, a nep\u0159eb\u00edrejte odpov\u011bdnost za to, co ovlivnit nem\u016f\u017eete.<\/li>\n<li>Uve\u010fte fakta bez osobn\u00edch \u00fadaj\u016f: ne datum, ne slu\u017ebu, ne zdravotn\u00ed detaily.<\/li>\n<li>Nab\u00eddn\u011bte \u0159e\u0161en\u00ed mimo ve\u0159ejn\u00fd prostor: jeden kontakt, e-mail nebo telefon recepce.<\/li>\n<li>Podepi\u0161te se jm\u00e9nem a rol\u00ed. Nenab\u00edzejte slevu ani jinou v\u00fdhodu v\u00fdm\u011bnou za \u00fapravu nebo smaz\u00e1n\u00ed recenze: Google to hodnot\u00ed jako pob\u00eddku.<\/li>\n<\/ol>\n<h3 class=\"wp-block-heading\" id=\"gdpr-v-odpovedi-nezminujte-zakrok-ani-zdravotni-udaje\">GDPR: v odpov\u011bdi nezmi\u0148ujte z\u00e1krok ani zdravotn\u00ed \u00fadaje<\/h3>\n<p class=\"wp-block-paragraph\">\u00dadaje o zdravotn\u00edm stavu jsou zvl\u00e1\u0161tn\u00ed kategori\u00ed osobn\u00edch \u00fadaj\u016f podle \u010dl. 9 odst. 1 GDPR. Reakce poko\u017eky, alergie nebo t\u011bhotenstv\u00ed klientky jsou zdravotn\u00ed \u00fadaje. Kdy\u017e je klientka v recenzi zm\u00edn\u00ed sama, ve\u0159ejn\u011b je nepotvrzujte ani nedopl\u0148ujte \u00fadaji z karty klienta. Nepi\u0161te ani datum n\u00e1v\u0161t\u011bvy a n\u00e1zev slu\u017eby: potvrzuj\u00ed, \u017ee konkr\u00e9tn\u00ed \u010dlov\u011bk u v\u00e1s byl. Google p\u00ed\u0161e \u201eNikdy nesd\u00edlejte soukrom\u00e9 \u00fadaje recenzenta\u201c a Firmy.cz ma\u017ee odpov\u011bdi, kter\u00e9 zve\u0159ej\u0148uj\u00ed \u00fadaje o hodnotitel\u00edch. Podrobnosti pat\u0159\u00ed do <a href=\"https:\/\/alteg.io\/cs\/client-base\/\">karty klienta<\/a>, ne pod recenzi.<\/p>\n<h3 class=\"wp-block-heading\" id=\"6-sablon-odpovedi-na-negativni-recenzi\">6 \u0161ablon odpov\u011bd\u00ed na negativn\u00ed recenzi<\/h3>\n<ol class=\"wp-block-list\">\n<li><strong>V\u00fdsledek nesplnil o\u010dek\u00e1v\u00e1n\u00ed:<\/strong> \u201eDobr\u00fd den, [jm\u00e9no], d\u011bkujeme za zp\u011btnou vazbu. Mrz\u00ed n\u00e1s, \u017ee v\u00fdsledek nesplnil va\u0161e o\u010dek\u00e1v\u00e1n\u00ed, takhle od n\u00e1s odch\u00e1zet nem\u00e1te. R\u00e1di to s v\u00e1mi probereme a najdeme \u0159e\u0161en\u00ed, napi\u0161te n\u00e1m pros\u00edm na [e-mail]. [Jm\u00e9no], vedouc\u00ed salonu\u201c<\/li>\n<li><strong>Reakce poko\u017eky:<\/strong> \u201eDobr\u00fd den, [jm\u00e9no], d\u011bkujeme, \u017ee jste n\u00e1m dala v\u011bd\u011bt. Chceme situaci \u0159e\u0161it s v\u00e1mi osobn\u011b, ne ve\u0159ejn\u011b. Ozv\u011bte se pros\u00edm na [telefon], budu se v\u00e1m v\u011bnovat sama. [Jm\u00e9no], majitelka\u201c<\/li>\n<li><strong>\u010cek\u00e1n\u00ed a zpo\u017ed\u011bn\u00ed:<\/strong> \u201eDobr\u00fd den, [jm\u00e9no], omlouv\u00e1me se za \u010dek\u00e1n\u00ed, v\u00e1\u0161 \u010das m\u00e1 stejnou hodnotu jako n\u00e1\u0161. Na d\u00e9lce term\u00edn\u016f jsme kv\u016fli tomu zapracovali. D\u011bkujeme, \u017ee jste to napsala. [Jm\u00e9no], recepce [n\u00e1zev]\u201c<\/li>\n<li><strong>Cena:<\/strong> \u201eDobr\u00fd den, [jm\u00e9no], d\u011bkujeme za up\u0159\u00edmnost. Ceny uv\u00e1d\u00edme p\u0159edem v cen\u00edku a p\u0159i rezervaci. Pokud se kone\u010dn\u00e1 \u010d\u00e1stka li\u0161ila od toho, co jste \u010dekala, chceme to v\u011bd\u011bt: [e-mail]. [Jm\u00e9no], vedouc\u00ed\u201c<\/li>\n<li><strong>Chov\u00e1n\u00ed person\u00e1lu:<\/strong> \u201eDobr\u00fd den, [jm\u00e9no], mrz\u00ed n\u00e1s, jak jste se u n\u00e1s c\u00edtila. Takhle to u n\u00e1s vypadat nem\u00e1 a situaci s t\u00fdmem \u0159e\u0161\u00edm. Pokud budete cht\u00edt, r\u00e1da si s v\u00e1mi promluv\u00edm osobn\u011b: [telefon]. [Jm\u00e9no], majitelka\u201c<\/li>\n<li><strong>Term\u00edn v kalend\u00e1\u0159i nem\u00e1me:<\/strong> \u201eDobr\u00fd den, v na\u0161em kalend\u00e1\u0159i rezervac\u00ed tuto n\u00e1v\u0161t\u011bvu nedohled\u00e1v\u00e1me. Pokud u n\u00e1s n\u00e1v\u0161t\u011bva prob\u011bhla, napi\u0161te n\u00e1m pros\u00edm na [e-mail], a\u0165 to m\u016f\u017eeme vy\u0159e\u0161it. [Jm\u00e9no], [n\u00e1zev]\u201c<\/li>\n<\/ol>\n<h3 class=\"wp-block-heading\" id=\"2-sablony-odpovedi-na-pozitivni-recenzi\">2 \u0161ablony odpov\u011bd\u00ed na pozitivn\u00ed recenzi<\/h3>\n<ol class=\"wp-block-list\">\n<li><strong>Recenze s textem:<\/strong> \u201eD\u011bkujeme, [jm\u00e9no], va\u0161e slova p\u0159ed\u00e1me [jm\u00e9no kade\u0159nice], pot\u011b\u0161\u00ed ji. T\u011b\u0161\u00edme se na v\u00e1s p\u0159\u00ed\u0161t\u011b. [Jm\u00e9no], [n\u00e1zev]\u201c<\/li>\n<li><strong>Jen hv\u011bzdi\u010dky:<\/strong> \u201eD\u011bkujeme za p\u011bt hv\u011bzdi\u010dek a t\u011b\u0161\u00edme se zase. T\u00fdm [n\u00e1zev]\u201c<\/li>\n<\/ol>\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/alteg.io\/cs\/sms-and-email-notification\/?utm_source=blog_article\">Nastavte \u017e\u00e1dost o recenzi po n\u00e1v\u0161t\u011bv\u011b<\/a><\/p>\n<h2 class=\"wp-block-heading\" id=\"falesna-nebo-neopravnena-recenze-jak-ji-nahlasit-na-googlu-a-na-firmy-cz\">Fale\u0161n\u00e1 nebo neopr\u00e1vn\u011bn\u00e1 recenze: jak ji nahl\u00e1sit na Googlu a na Firmy.cz<\/h2>\n<h3 class=\"wp-block-heading\" id=\"google-nahlaseni-stavy-a-jednorazove-odvolani\">Google: nahl\u00e1\u0161en\u00ed, stavy a jednor\u00e1zov\u00e9 odvol\u00e1n\u00ed<\/h3>\n<p class=\"wp-block-paragraph\">Nahl\u00e1sit m\u016f\u017eete jakoukoli recenzi, Google ale odstran\u00ed jen tu, kter\u00e1 poru\u0161uje jeho pravidla. S\u00e1m upozor\u0148uje: \u201eNenahla\u0161ujte recenze jen proto, \u017ee s nimi nesouhlas\u00edte nebo se v\u00e1m nel\u00edb\u00ed. Spole\u010dnost Google se do spor\u016f mezi firmami a z\u00e1kazn\u00edky nezapojuje.\u201c Postup:<\/p>\n<ol class=\"wp-block-list\">\n<li>Ve Firemn\u00edm profilu vyberte u recenze Nahl\u00e1sit a zvolte d\u016fvod, nap\u0159\u00edklad spam nebo vulg\u00e1rn\u00ed v\u00fdrazy.<\/li>\n<li>Nebo otev\u0159ete n\u00e1stroj pro spr\u00e1vu recenz\u00ed a vyberte Nahl\u00e1sit novou recenzi k odstran\u011bn\u00ed.<\/li>\n<li>Kontrola trv\u00e1 obvykle n\u011bkolik dn\u00ed. Stavy v n\u00e1stroji: \u010cek\u00e1 se na rozhodnut\u00ed, Nahl\u00e1\u0161en\u00ed bylo prov\u011b\u0159eno \u2013 nedo\u0161lo k poru\u0161en\u00ed z\u00e1sad, Eskalov\u00e1no.<\/li>\n<li>Pokud Google poru\u0161en\u00ed neuzn\u00e1, podejte jednor\u00e1zov\u00e9 odvol\u00e1n\u00ed, najednou a\u017e u deseti recenz\u00ed. V\u00fdsledek p\u0159ijde e-mailem.<\/li>\n<li>Mezit\u00edm na recenzi odpov\u011bzte neutr\u00e1ln\u011b (\u0161ablona 6), aby \u010dten\u00e1\u0159i vid\u011bli va\u0161i reakci.<\/li>\n<\/ol>\n<h3 class=\"wp-block-heading\" id=\"vydirani-recenzemi\">Vyd\u00edr\u00e1n\u00ed recenzemi<\/h3>\n<p class=\"wp-block-paragraph\">Pokud v\u00e1m n\u011bkdo hroz\u00ed negativn\u00edmi recenzemi a za jejich sta\u017een\u00ed chce pen\u00edze nebo slu\u017ebu, nekomunikujte s n\u00edm a nic nepla\u0165te. Hned si ulo\u017ete sn\u00edmky zpr\u00e1v s datem, \u010dasem a kontaktem odes\u00edlatele. Google m\u00e1 pro tyto p\u0159\u00edpady samostatn\u00fd formul\u00e1\u0159 pro nahl\u00e1\u0161en\u00ed pokus\u016f o vyd\u00edr\u00e1n\u00ed prost\u0159ednictv\u00edm negativn\u00edch recenz\u00ed, odkaz je v n\u00e1pov\u011bd\u011b k nahl\u00e1\u0161en\u00ed recenz\u00ed. Podle okolnost\u00ed zva\u017ete trestn\u00ed ozn\u00e1men\u00ed.<\/p>\n<h3 class=\"wp-block-heading\" id=\"firmy-cz-odpoved-do-90-dnu-skryti-a-smazani-po-30-dnech\">Firmy.cz: odpov\u011b\u010f do 90 dn\u016f, skryt\u00ed a smaz\u00e1n\u00ed po 30 dnech<\/h3>\n<p class=\"wp-block-paragraph\">Druh\u00fd katalog, kde v\u00e1s klienti hledaj\u00ed, provozuje Seznam. Hodnocen\u00ed z Firmy.cz se zobrazuje na Mapy.com, na Firmy.cz i ve Vyhled\u00e1v\u00e1n\u00ed na Seznamu jako \u010d\u00edslo 1,0\u20135,0; zelen\u00fd odzn\u00e1\u010dek dost\u00e1v\u00e1 20 % nejl\u00e9pe hodnocen\u00fdch firem v oboru. Recenzent mus\u00ed m\u00edt s firmou p\u0159\u00edmou zku\u0161enost; recenze zam\u011bstnance, jednatele nebo dodavatele se ma\u017ee a ve sporu m\u016f\u017ee Firmy.cz cht\u00edt doklad o slu\u017eb\u011b. Jak profil na Firmy.cz zalo\u017eit a kter\u00e9 dal\u0161\u00ed kan\u00e1ly p\u0159iv\u00e1d\u011bj\u00ed nov\u00e9 klienty, popisuje \u010dl\u00e1nek o tom, <a href=\"https:\/\/alteg.io\/cs\/blog\/jak-ziskat-nove-zakazniky\/\">jak z\u00edskat nov\u00e9 klienty do salonu<\/a>.<\/p>\n<p class=\"wp-block-paragraph\">Odpov\u00edd\u00e1te v administraci p\u0159es Profil \u2192 Hodnocen\u00ed \u2192 Odpov\u011bd\u011bt. V odpov\u011bdi sm\u00ed b\u00fdt jen kontaktn\u00ed e-mail, ne telefonn\u00ed \u010d\u00edslo firmy, ne odkaz a \u017e\u00e1dn\u00e9 \u00fadaje o hodnotiteli. Pokud autor recenzi p\u0159ep\u00ed\u0161e, va\u0161e odpov\u011b\u010f zmiz\u00ed.<\/p>\n<p class=\"wp-block-paragraph\">Na nejasnou recenzi, u kter\u00e9 neevidujete objedn\u00e1vku ani osobu, odpov\u011bzte do 90 dn\u016f od zve\u0159ejn\u011bn\u00ed a po\u017e\u00e1dejte o up\u0159esn\u011bn\u00ed (kdy, jak\u00e1 slu\u017eba). Pot\u00e9 po\u017e\u00e1d\u00e1te o skryt\u00ed e-mailem na podporu Firmy.cz s p\u0159edm\u011btem Recenze. Pokud autor do 30 dn\u016f na v\u00fdzvu nezareaguje, recenze se trvale odstran\u00ed. Nevhodnou recenzi nahl\u00e1s\u00edte p\u0159es t\u0159i te\u010dky volbou Nahl\u00e1sit probl\u00e9m; zpracov\u00e1n\u00ed trv\u00e1 nejpozd\u011bji do dal\u0161\u00edho pracovn\u00edho dne, Seznam si ale vyhrazuje pr\u00e1vo lh\u016ftu prodlou\u017eit.<\/p>\n<h3 class=\"wp-block-heading\" id=\"kdyz-recenze-poskozuje-povest\">Kdy\u017e recenze po\u0161kozuje pov\u011bst<\/h3>\n<p class=\"wp-block-paragraph\">Kritika z re\u00e1ln\u00e9 zku\u0161enosti je dovolen\u00e1, Google povoluje obsah, \u201ekter\u00fd slu\u0161n\u011b popisuje negativn\u00ed zku\u0161enosti\u201c. N\u011bco jin\u00e9ho je nepravdiv\u00e9 tvrzen\u00ed o faktech. Pr\u00e1vnick\u00e1 osoba se podle \u00a7 135 odst. 2 ob\u010dansk\u00e9ho z\u00e1kon\u00edku br\u00e1n\u00ed proti tomu, kdo \u201ebez z\u00e1konn\u00e9ho d\u016fvodu zasahuje do jej\u00ed pov\u011bsti\u201c, a m\u016f\u017ee \u017e\u00e1dat upu\u0161t\u011bn\u00ed od z\u00e1sahu i odstran\u011bn\u00ed n\u00e1sledku. Kade\u0159nice podnikaj\u00edc\u00ed jako OSV\u010c se br\u00e1n\u00ed jako \u010dlov\u011bk: \u00a7 81 odst. 2 chr\u00e1n\u00ed jej\u00ed v\u00e1\u017enost a \u010dest, \u00a7 82 odst. 1 d\u00e1v\u00e1 pr\u00e1vo po\u017eadovat upu\u0161t\u011bn\u00ed a odstran\u011bn\u00ed n\u00e1sledku, nemajetkov\u00e1 \u00fajma se od\u010di\u0148uje p\u0159im\u011b\u0159en\u00fdm zadostiu\u010din\u011bn\u00edm (\u00a7 2951 odst. 2). Firmy.cz si nav\u00edc vyhrazuje pr\u00e1vo smazat recenzi, kter\u00e1 obsahuje z\u00e1va\u017en\u00e1 obvin\u011bn\u00ed z protipr\u00e1vn\u00edho nebo neetick\u00e9ho jedn\u00e1n\u00ed. V\u00fdzvu i \u017ealobu nechte na advok\u00e1tovi.<\/p>\n<h2 class=\"wp-block-heading\" id=\"jak-automatizovat-zadosti-o-recenze-v-altegio\">Jak automatizovat \u017e\u00e1dosti o recenze v Altegio<\/h2>\n<p class=\"wp-block-paragraph\">\u017d\u00e1dost o recenzi po n\u00e1v\u0161t\u011bv\u011b je v Altegio jedno z ozn\u00e1men\u00ed. Zapnete ji v Ozn\u00e1men\u00edch, zvol\u00edte prodlevu po stavu Dostavil se (1\u201330 minut nebo 1\u201324 hodin) a kan\u00e1ly: SMS, e-mail, push v Altegio.me nebo v aplikaci pod va\u0161\u00ed zna\u010dkou. Odkaz ve zpr\u00e1v\u011b vede na formul\u00e1\u0159 recenze v Altegio; odkaz na Google recenze dopln\u00edte do e-mailov\u00e9 verze v z\u00e1lo\u017ece s dal\u0161\u00edmi informacemi a pos\u00edl\u00e1te ho v\u0161em. \u017d\u00e1dost se neode\u0161le, pokud klientka recenzi u\u017e napsala nebo pokud n\u00e1v\u0161t\u011bva obsahovala slu\u017ebu, kterou vylou\u010d\u00edte. Jak ozn\u00e1men\u00ed nastavit, aby neru\u0161ila, popisuje \u010dl\u00e1nek o <a href=\"https:\/\/alteg.io\/cs\/blog\/jak-snizit-no-show\/\">sni\u017eov\u00e1n\u00ed prome\u0161kan\u00fdch term\u00edn\u016f<\/a>.<\/p>\n<p class=\"wp-block-paragraph\">Recenze z formul\u00e1\u0159e Altegio se zobrazuj\u00ed ve <a href=\"https:\/\/alteg.io\/cs\/online-booking\/\">widgetu pro online rezervace<\/a> p\u0159i v\u00fdb\u011bru \u010dlena t\u00fdmu; u ka\u017ed\u00e9ho \u010dlena t\u00fdmu zvol\u00edte, zda se jeho hodnocen\u00ed uk\u00e1\u017ee. V\u0161echny recenze vid\u00edte v Analytick\u00fdch p\u0159ehledech v sekci Marketing a ma\u017eete jen recenze poru\u0161uj\u00edc\u00ed pravidla. Vedle hodnocen\u00ed pomohou klientce p\u0159i v\u00fdb\u011bru i fotky prac\u00ed u slu\u017eeb a v galerii pobo\u010dky \u2013 jak je nafotit a kam je v online rezervaci d\u00e1t, ukazuje na p\u0159\u00edkladu neht\u016f \u010dl\u00e1nek <a href=\"https:\/\/alteg.io\/cs\/blog\/fotky-nehtu-marketing\/\">fotky neht\u016f jako marketing studia<\/a>.<\/p>\n<p class=\"wp-block-paragraph\">Co odm\u011b\u0148ovat sm\u00edte, je n\u00e1v\u0161t\u011bva; jak na to, ukazuje text o <a href=\"https:\/\/alteg.io\/cs\/blog\/vernostni-karta-pro-salon\/\">v\u011brnostn\u00ed kart\u011b pro salon<\/a>. Pokud rezerva\u010dn\u00ed syst\u00e9m teprve vyb\u00edr\u00e1te, p\u0159e\u010dt\u011bte si, <a href=\"https:\/\/alteg.io\/cs\/blog\/proc-salon-potrebuje-rezervacni-system\/\">pro\u010d ho salon pot\u0159ebuje<\/a> a <a href=\"https:\/\/alteg.io\/cs\/blog\/nejlepsi-rezervacni-system\/\">podle \u010deho vybrat<\/a>.<\/p>\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/alteg.io\/cs\/onboarding\/first\/?utm_source=blog_article\">Vyzkou\u0161ejte Altegio 7 dn\u00ed zdarma<\/a><\/p>\n<h2 class=\"wp-block-heading\" id=\"faq\">FAQ<\/h2>\n<h3 class=\"wp-block-heading\" id=\"lze-smazat-negativni-recenzi-na-googlu\">Lze smazat negativn\u00ed recenzi na Googlu?<\/h3>\n<p class=\"wp-block-paragraph\">Jen pokud poru\u0161uje pravidla Google: spam, st\u0159et z\u00e1jm\u016f, vulgarity nebo osobn\u00ed \u00fadaje. Recenzi nahl\u00e1s\u00edte volbou Nahl\u00e1sit nebo v n\u00e1stroji pro spr\u00e1vu recenz\u00ed, kontrola trv\u00e1 n\u011bkolik dn\u00ed a p\u0159i zam\u00edtnut\u00ed m\u00e1te jednor\u00e1zov\u00e9 odvol\u00e1n\u00ed. Pravdivou negativn\u00ed recenzi Google nesma\u017ee, do spor\u016f mezi firmou a z\u00e1kazn\u00edkem se nezapojuje. Odpov\u011bzte v\u011bcn\u011b a nab\u00eddn\u011bte \u0159e\u0161en\u00ed mimo ve\u0159ejn\u00fd prostor.<\/p>\n<h3 class=\"wp-block-heading\" id=\"jak-ziskam-odkaz-na-recenzi-google\">Jak z\u00edsk\u00e1m odkaz na recenzi Google?<\/h3>\n<p class=\"wp-block-paragraph\">Ve Firemn\u00edm profilu klikn\u011bte na P\u0159e\u010d\u00edst recenze a potom na Z\u00edskat dal\u0161\u00ed recenze; odkaz zkop\u00edrujete tla\u010d\u00edtkem Kop\u00edrovat. Na stejn\u00e9m m\u00edst\u011b je QR k\u00f3d, kter\u00fd st\u00e1hnete prav\u00fdm tla\u010d\u00edtkem my\u0161i a volbou Ulo\u017eit obr\u00e1zek jako\u2026 QR k\u00f3d Google zat\u00edm vytv\u00e1\u0159\u00ed jen v prohl\u00ed\u017ee\u010di na po\u010d\u00edta\u010di.<\/p>\n<h3 class=\"wp-block-heading\" id=\"muzu-klientce-za-recenzi-dat-slevu\">M\u016f\u017eu klientce za recenzi d\u00e1t slevu?<\/h3>\n<p class=\"wp-block-paragraph\">Ne. Pravidla Google zakazuj\u00ed nab\u00edzet pob\u00eddky, \u201ejako je platba, sleva nebo bezplatn\u00e9 zbo\u017e\u00ed \u010di slu\u017eby\u201c, v\u00fdm\u011bnou za zve\u0159ejn\u011bn\u00ed, \u00fapravu nebo odstran\u011bn\u00ed recenze. Takov\u00e9 Google recenze jsou fale\u0161nou interakc\u00ed: Google je ma\u017ee a firm\u011b m\u016f\u017ee omezit Firemn\u00ed profil. Odm\u011b\u0148ujte n\u00e1v\u0161t\u011bvy, ne recenze: v\u011brnostn\u00ed program je v po\u0159\u00e1dku, kup\u00f3n za p\u011bt hv\u011bzdi\u010dek ne.<\/p>\n<h3 class=\"wp-block-heading\" id=\"je-nakup-recenzi-v-cesku-legalni\">Je n\u00e1kup recenz\u00ed v \u010cesku leg\u00e1ln\u00ed?<\/h3>\n<p class=\"wp-block-paragraph\">Nen\u00ed. P\u0159\u00edloha \u010d. 1 p\u00edsm. z) z\u00e1kona \u010d. 634\/1992 Sb. ozna\u010duje zve\u0159ej\u0148ov\u00e1n\u00ed fale\u0161n\u00fdch spot\u0159ebitelsk\u00fdch recenz\u00ed i jejich zad\u00e1v\u00e1n\u00ed jin\u00e9 osob\u011b za praktiku, kter\u00e1 je klamav\u00e1 v\u017edy. Jde o p\u0159estupek podle \u00a7 24 odst. 1 p\u00edsm. a) s pokutou do 5 000 000 K\u010d, dozor m\u00e1 \u010cesk\u00e1 obchodn\u00ed inspekce. Google nav\u00edc profil omez\u00ed a z\u00e1kazn\u00edk\u016fm uk\u00e1\u017ee upozorn\u011bn\u00ed na odstran\u011bn\u00e9 fale\u0161n\u00e9 recenze.<\/p>\n<h3 class=\"wp-block-heading\" id=\"jak-rychle-mam-na-recenze-odpovidat\">Jak rychle m\u00e1m na recenze odpov\u00eddat?<\/h3>\n<p class=\"wp-block-paragraph\">Google lh\u016ftu nestanov\u00ed, rad\u00ed jen \u201eReagujte v\u010das\u201c. Doporu\u010dujeme odpov\u00eddat na negativn\u00ed recenze do dvou pracovn\u00edch dn\u016f, dokud autorka situaci \u0159e\u0161\u00ed a \u010dten\u00e1\u0159i vid\u00ed \u010derstvou recenzi bez reakce. Na Firmy.cz m\u00e1 lh\u016fta v\u00fdznam: na nejasnou recenzi reagujte do 90 dn\u016f, jinak ztr\u00e1c\u00edte mo\u017enost po\u017e\u00e1dat o jej\u00ed skryt\u00ed.<\/p>\n<h3 class=\"wp-block-heading\" id=\"co-kdyz-recenzi-napsal-nekdo-kdo-u-nas-nikdy-nebyl\">Co kdy\u017e recenzi napsal n\u011bkdo, kdo u n\u00e1s nikdy nebyl?<\/h3>\n<p class=\"wp-block-paragraph\">Prohledejte kalend\u00e1\u0159 rezervac\u00ed a kartu klienta podle jm\u00e9na. Pokud n\u00e1v\u0161t\u011bvu nenajdete, odpov\u011bzte neutr\u00e1ln\u011b, \u017ee ji v kalend\u00e1\u0159i nedohled\u00e1v\u00e1te, a nab\u00eddn\u011bte e-mail. Pak recenzi nahlaste Googlu jako poru\u0161en\u00ed pravidel (nap\u0159\u00edklad spam nebo st\u0159et z\u00e1jm\u016f) a p\u0159\u00edpadn\u011b podejte odvol\u00e1n\u00ed. Na Firmy.cz odpov\u011bzte do 90 dn\u016f a po\u017e\u00e1dejte o skryt\u00ed; bez reakce autora do 30 dn\u016f recenze zmiz\u00ed natrvalo.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Jak z\u00edskat Google recenze po n\u00e1v\u0161t\u011bv\u011b, kde vz\u00edt odkaz a QR k\u00f3d, jak odpov\u011bd\u011bt na negativn\u00ed recenzi a kdy ji lze odstranit. \u0160ablony a pravidla podle z\u00e1kona.<\/p>\n","protected":false},"author":6,"featured_media":56296,"comment_status":"closed","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"_monsterinsights_skip_tracking":false,"footnotes":"","_members_access_role":[],"_members_access_error":""},"categories":[450,875],"tags":[],"class_list":["post-56020","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-klienti-cs","category-reklama-cs"],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO Pro 5.0.2 - aioseo.com -->\n\t<meta name=\"description\" content=\"Jak z\u00edskat Google recenze po n\u00e1v\u0161t\u011bv\u011b, kde vz\u00edt odkaz a QR k\u00f3d, jak odpov\u011bd\u011bt na negativn\u00ed recenzi a kdy ji lze odstranit. \u0160ablony a pravidla podle z\u00e1kona.\" \/>\n\t<meta name=\"robots\" content=\"max-image-preview:large\" \/>\n\t<meta name=\"author\" content=\"Andrei Kuzniatsou\"\/>\n\t<link rel=\"canonical\" href=\"https:\/\/alteg.io\/cs\/blog\/google-recenze\/\" \/>\n\t<meta name=\"generator\" content=\"All in One SEO Pro (AIOSEO) 5.0.2\" \/>\n\t\t<meta property=\"og:locale\" content=\"cs_CZ\" \/>\n\t\t<meta property=\"og:site_name\" content=\"The Altegio Times - Online Booking and Business Management Media\" \/>\n\t\t<meta property=\"og:type\" content=\"article\" \/>\n\t\t<meta property=\"og:title\" content=\"Google recenze: jak je z\u00edskat a co d\u011blat s negativn\u00edmi\" \/>\n\t\t<meta property=\"og:description\" content=\"Jak z\u00edskat Google recenze po n\u00e1v\u0161t\u011bv\u011b, kde vz\u00edt odkaz a QR k\u00f3d, jak odpov\u011bd\u011bt na negativn\u00ed recenzi a kdy ji lze odstranit. \u0160ablony a pravidla podle z\u00e1kona.\" \/>\n\t\t<meta property=\"og:url\" content=\"https:\/\/alteg.io\/cs\/blog\/google-recenze\/\" \/>\n\t\t<meta property=\"og:image\" content=\"https:\/\/alteg.io\/blog\/wp-content\/uploads\/2026\/11\/google-recenze-photo-cover.jpg\" \/>\n\t\t<meta property=\"og:image:secure_url\" content=\"https:\/\/alteg.io\/blog\/wp-content\/uploads\/2026\/11\/google-recenze-photo-cover.jpg\" \/>\n\t\t<meta property=\"article:published_time\" content=\"2026-11-04T13:20:21+00:00\" \/>\n\t\t<meta property=\"article:modified_time\" content=\"2026-11-05T11:52:06+00:00\" \/>\n\t\t<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n\t\t<meta name=\"twitter:title\" content=\"Google recenze: jak je z\u00edskat a co d\u011blat s negativn\u00edmi\" \/>\n\t\t<meta name=\"twitter:description\" content=\"Jak z\u00edskat Google recenze po n\u00e1v\u0161t\u011bv\u011b, kde vz\u00edt odkaz a QR k\u00f3d, jak odpov\u011bd\u011bt na negativn\u00ed recenzi a kdy ji lze odstranit. \u0160ablony a pravidla podle z\u00e1kona.\" \/>\n\t\t<meta name=\"twitter:image\" content=\"https:\/\/alteg.io\/blog\/wp-content\/uploads\/2026\/11\/google-recenze-photo-cover.jpg\" \/>\n\t\t<script type=\"application\/ld+json\" class=\"aioseo-schema\">\n\t\t\t{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"BlogPosting\",\"@id\":\"https:\\\/\\\/alteg.io\\\/cs\\\/blog\\\/google-recenze\\\/#blogposting\",\"name\":\"Google recenze: jak je z\\u00edskat a co d\\u011blat s negativn\\u00edmi\",\"headline\":\"Google recenze: jak je z\\u00edskat od klient\\u016f a co d\\u011blat s negativn\\u00edmi\",\"author\":{\"@id\":\"https:\\\/\\\/alteg.io\\\/cs\\\/blog\\\/author\\\/andrei-kalteg-io\\\/#author\"},\"publisher\":{\"@id\":\"https:\\\/\\\/alteg.io\\\/cs\\\/#organization\"},\"image\":{\"@type\":\"ImageObject\",\"url\":\"https:\\\/\\\/alteg.io\\\/blog\\\/wp-content\\\/uploads\\\/2026\\\/11\\\/google-recenze-photo-cover.jpg\",\"width\":1344,\"height\":768},\"datePublished\":\"2026-11-04T13:20:21+00:00\",\"dateModified\":\"2026-11-05T11:52:06+00:00\",\"inLanguage\":\"cs-CZ\",\"articleSection\":\"Klienti, Reklama, Optional\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/alteg.io\\\/cs\\\/blog\\\/google-recenze\\\/#breadcrumblist\",\"itemListElement\":[{\"@type\":\"ListItem\",\"@id\":\"https:\\\/\\\/alteg.io\\\/cs\\\/#listItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/alteg.io\\\/cs\\\/\",\"nextItem\":{\"@type\":\"ListItem\",\"@id\":\"https:\\\/\\\/alteg.io\\\/cs\\\/blog\\\/category\\\/klienti-cs\\\/#listItem\",\"name\":\"Klienti\"}},{\"@type\":\"ListItem\",\"@id\":\"https:\\\/\\\/alteg.io\\\/cs\\\/blog\\\/category\\\/klienti-cs\\\/#listItem\",\"position\":2,\"name\":\"Klienti\",\"item\":\"https:\\\/\\\/alteg.io\\\/cs\\\/blog\\\/category\\\/klienti-cs\\\/\",\"nextItem\":{\"@type\":\"ListItem\",\"@id\":\"https:\\\/\\\/alteg.io\\\/cs\\\/blog\\\/google-recenze\\\/#listItem\",\"name\":\"Google recenze: jak je z\\u00edskat od klient\\u016f a co d\\u011blat s negativn\\u00edmi\"},\"previousItem\":{\"@type\":\"ListItem\",\"@id\":\"https:\\\/\\\/alteg.io\\\/cs\\\/#listItem\",\"name\":\"Home\"}},{\"@type\":\"ListItem\",\"@id\":\"https:\\\/\\\/alteg.io\\\/cs\\\/blog\\\/google-recenze\\\/#listItem\",\"position\":3,\"name\":\"Google recenze: jak je z\\u00edskat od klient\\u016f a co d\\u011blat s negativn\\u00edmi\",\"previousItem\":{\"@type\":\"ListItem\",\"@id\":\"https:\\\/\\\/alteg.io\\\/cs\\\/blog\\\/category\\\/klienti-cs\\\/#listItem\",\"name\":\"Klienti\"}}]},{\"@type\":\"FAQPage\",\"@id\":\"https:\\\/\\\/alteg.io\\\/cs\\\/blog\\\/google-recenze\\\/#aioseo-faq-page-1793797898\",\"name\":\"Google recenze: jak je z\\u00edskat od klient\\u016f a co d\\u011blat s negativn\\u00edmi\",\"url\":\"https:\\\/\\\/alteg.io\\\/cs\\\/blog\\\/google-recenze\\\/\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"Lze smazat negativn\\u00ed recenzi na Googlu?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Jen pokud poru\\u0161uje pravidla Google: spam, st\\u0159et z\\u00e1jm\\u016f, vulgarity nebo osobn\\u00ed \\u00fadaje. Recenzi nahl\\u00e1s\\u00edte volbou Nahl\\u00e1sit nebo v n\\u00e1stroji pro spr\\u00e1vu recenz\\u00ed, kontrola trv\\u00e1 n\\u011bkolik dn\\u00ed a p\\u0159i zam\\u00edtnut\\u00ed m\\u00e1te jednor\\u00e1zov\\u00e9 odvol\\u00e1n\\u00ed. Pravdivou negativn\\u00ed recenzi Google nesma\\u017ee, do spor\\u016f mezi firmou a z\\u00e1kazn\\u00edkem se nezapojuje. Odpov\\u011bzte v\\u011bcn\\u011b a nab\\u00eddn\\u011bte \\u0159e\\u0161en\\u00ed mimo ve\\u0159ejn\\u00fd prostor.\"}},{\"@type\":\"Question\",\"name\":\"Jak z\\u00edsk\\u00e1m odkaz na recenzi Google?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Ve Firemn\\u00edm profilu klikn\\u011bte na P\\u0159e\\u010d\\u00edst recenze a potom na Z\\u00edskat dal\\u0161\\u00ed recenze; odkaz zkop\\u00edrujete tla\\u010d\\u00edtkem Kop\\u00edrovat. 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Na stejn\u00e9m m\u00edst\u011b je QR k\u00f3d, kter\u00fd st\u00e1hnete prav\u00fdm tla\u010d\u00edtkem my\u0161i a volbou Ulo\u017eit obr\u00e1zek jako\u2026 QR k\u00f3d Google zat\u00edm vytv\u00e1\u0159\u00ed jen v prohl\u00ed\u017ee\u010di na po\u010d\u00edta\u010di."}},{"@type":"Question","name":"M\u016f\u017eu klientce za recenzi d\u00e1t slevu?","acceptedAnswer":{"@type":"Answer","text":"Ne. Pravidla Google zakazuj\u00ed nab\u00edzet pob\u00eddky, \u201ejako je platba, sleva nebo bezplatn\u00e9 zbo\u017e\u00ed \u010di slu\u017eby\u201c, v\u00fdm\u011bnou za zve\u0159ejn\u011bn\u00ed, \u00fapravu nebo odstran\u011bn\u00ed recenze. Takov\u00e9 Google recenze jsou fale\u0161nou interakc\u00ed: Google je ma\u017ee a firm\u011b m\u016f\u017ee omezit Firemn\u00ed profil. Odm\u011b\u0148ujte n\u00e1v\u0161t\u011bvy, ne recenze: v\u011brnostn\u00ed program je v po\u0159\u00e1dku, kup\u00f3n za p\u011bt hv\u011bzdi\u010dek ne."}},{"@type":"Question","name":"Je n\u00e1kup recenz\u00ed v \u010cesku leg\u00e1ln\u00ed?","acceptedAnswer":{"@type":"Answer","text":"Nen\u00ed. P\u0159\u00edloha \u010d. 1 p\u00edsm. z) z\u00e1kona \u010d. 634\/1992 Sb. ozna\u010duje zve\u0159ej\u0148ov\u00e1n\u00ed fale\u0161n\u00fdch spot\u0159ebitelsk\u00fdch recenz\u00ed i jejich zad\u00e1v\u00e1n\u00ed jin\u00e9 osob\u011b za praktiku, kter\u00e1 je klamav\u00e1 v\u017edy. Jde o p\u0159estupek podle \u00a7 24 odst. 1 p\u00edsm. a) s pokutou do 5 000 000 K\u010d, dozor m\u00e1 \u010cesk\u00e1 obchodn\u00ed inspekce. Google nav\u00edc profil omez\u00ed a z\u00e1kazn\u00edk\u016fm uk\u00e1\u017ee upozorn\u011bn\u00ed na odstran\u011bn\u00e9 fale\u0161n\u00e9 recenze."}},{"@type":"Question","name":"Jak rychle m\u00e1m na recenze odpov\u00eddat?","acceptedAnswer":{"@type":"Answer","text":"Google lh\u016ftu nestanov\u00ed, rad\u00ed jen \u201eReagujte v\u010das\u201c. Doporu\u010dujeme odpov\u00eddat na negativn\u00ed recenze do dvou pracovn\u00edch dn\u016f, dokud autorka situaci \u0159e\u0161\u00ed a \u010dten\u00e1\u0159i vid\u00ed \u010derstvou recenzi bez reakce. Na Firmy.cz m\u00e1 lh\u016fta v\u00fdznam: na nejasnou recenzi reagujte do 90 dn\u016f, jinak ztr\u00e1c\u00edte mo\u017enost po\u017e\u00e1dat o jej\u00ed skryt\u00ed."}},{"@type":"Question","name":"Co kdy\u017e recenzi napsal n\u011bkdo, kdo u n\u00e1s nikdy nebyl?","acceptedAnswer":{"@type":"Answer","text":"Prohledejte kalend\u00e1\u0159 rezervac\u00ed a kartu klienta podle jm\u00e9na. Pokud n\u00e1v\u0161t\u011bvu nenajdete, odpov\u011bzte neutr\u00e1ln\u011b, \u017ee ji v kalend\u00e1\u0159i nedohled\u00e1v\u00e1te, a nab\u00eddn\u011bte e-mail. Pak recenzi nahlaste Googlu jako poru\u0161en\u00ed pravidel (nap\u0159\u00edklad spam nebo st\u0159et z\u00e1jm\u016f) a p\u0159\u00edpadn\u011b podejte odvol\u00e1n\u00ed. Na Firmy.cz odpov\u011bzte do 90 dn\u016f a po\u017e\u00e1dejte o skryt\u00ed; bez reakce autora do 30 dn\u016f recenze zmiz\u00ed natrvalo."}},{"@type":"Question","name":"Lze smazat negativn\u00ed recenzi na Googlu?","acceptedAnswer":{"@type":"Answer","text":"Jen pokud poru\u0161uje pravidla Google: spam, st\u0159et z\u00e1jm\u016f, vulgarity nebo osobn\u00ed \u00fadaje. Recenzi nahl\u00e1s\u00edte volbou Nahl\u00e1sit nebo v n\u00e1stroji pro spr\u00e1vu recenz\u00ed, kontrola trv\u00e1 n\u011bkolik dn\u00ed a p\u0159i zam\u00edtnut\u00ed m\u00e1te jednor\u00e1zov\u00e9 odvol\u00e1n\u00ed. Pravdivou negativn\u00ed recenzi Google nesma\u017ee, do spor\u016f mezi firmou a z\u00e1kazn\u00edkem se nezapojuje. Odpov\u011bzte v\u011bcn\u011b a nab\u00eddn\u011bte \u0159e\u0161en\u00ed mimo ve\u0159ejn\u00fd prostor."}},{"@type":"Question","name":"Jak z\u00edsk\u00e1m odkaz na recenzi Google?","acceptedAnswer":{"@type":"Answer","text":"Ve Firemn\u00edm profilu klikn\u011bte na P\u0159e\u010d\u00edst recenze a potom na Z\u00edskat dal\u0161\u00ed recenze; odkaz zkop\u00edrujete tla\u010d\u00edtkem Kop\u00edrovat. Na stejn\u00e9m m\u00edst\u011b je QR k\u00f3d, kter\u00fd st\u00e1hnete prav\u00fdm tla\u010d\u00edtkem my\u0161i a volbou Ulo\u017eit obr\u00e1zek jako\u2026 QR k\u00f3d Google zat\u00edm vytv\u00e1\u0159\u00ed jen v prohl\u00ed\u017ee\u010di na po\u010d\u00edta\u010di."}},{"@type":"Question","name":"M\u016f\u017eu klientce za recenzi d\u00e1t slevu?","acceptedAnswer":{"@type":"Answer","text":"Ne. Pravidla Google zakazuj\u00ed nab\u00edzet pob\u00eddky, \u201ejako je platba, sleva nebo bezplatn\u00e9 zbo\u017e\u00ed \u010di slu\u017eby\u201c, v\u00fdm\u011bnou za zve\u0159ejn\u011bn\u00ed, \u00fapravu nebo odstran\u011bn\u00ed recenze. Takov\u00e9 Google recenze jsou fale\u0161nou interakc\u00ed: Google je ma\u017ee a firm\u011b m\u016f\u017ee omezit Firemn\u00ed profil. Odm\u011b\u0148ujte n\u00e1v\u0161t\u011bvy, ne recenze: v\u011brnostn\u00ed program je v po\u0159\u00e1dku, kup\u00f3n za p\u011bt hv\u011bzdi\u010dek ne."}},{"@type":"Question","name":"Je n\u00e1kup recenz\u00ed v \u010cesku leg\u00e1ln\u00ed?","acceptedAnswer":{"@type":"Answer","text":"Nen\u00ed. P\u0159\u00edloha \u010d. 1 p\u00edsm. z) z\u00e1kona \u010d. 634\/1992 Sb. ozna\u010duje zve\u0159ej\u0148ov\u00e1n\u00ed fale\u0161n\u00fdch spot\u0159ebitelsk\u00fdch recenz\u00ed i jejich zad\u00e1v\u00e1n\u00ed jin\u00e9 osob\u011b za praktiku, kter\u00e1 je klamav\u00e1 v\u017edy. Jde o p\u0159estupek podle \u00a7 24 odst. 1 p\u00edsm. a) s pokutou do 5 000 000 K\u010d, dozor m\u00e1 \u010cesk\u00e1 obchodn\u00ed inspekce. Google nav\u00edc profil omez\u00ed a z\u00e1kazn\u00edk\u016fm uk\u00e1\u017ee upozorn\u011bn\u00ed na odstran\u011bn\u00e9 fale\u0161n\u00e9 recenze."}},{"@type":"Question","name":"Jak rychle m\u00e1m na recenze odpov\u00eddat?","acceptedAnswer":{"@type":"Answer","text":"Google lh\u016ftu nestanov\u00ed, rad\u00ed jen \u201eReagujte v\u010das\u201c. Doporu\u010dujeme odpov\u00eddat na negativn\u00ed recenze do dvou pracovn\u00edch dn\u016f, dokud autorka situaci \u0159e\u0161\u00ed a \u010dten\u00e1\u0159i vid\u00ed \u010derstvou recenzi bez reakce. Na Firmy.cz m\u00e1 lh\u016fta v\u00fdznam: na nejasnou recenzi reagujte do 90 dn\u016f, jinak ztr\u00e1c\u00edte mo\u017enost po\u017e\u00e1dat o jej\u00ed skryt\u00ed."}},{"@type":"Question","name":"Co kdy\u017e recenzi napsal n\u011bkdo, kdo u n\u00e1s nikdy nebyl?","acceptedAnswer":{"@type":"Answer","text":"Prohledejte kalend\u00e1\u0159 rezervac\u00ed a kartu klienta podle jm\u00e9na. Pokud n\u00e1v\u0161t\u011bvu nenajdete, odpov\u011bzte neutr\u00e1ln\u011b, \u017ee ji v kalend\u00e1\u0159i nedohled\u00e1v\u00e1te, a nab\u00eddn\u011bte e-mail. Pak recenzi nahlaste Googlu jako poru\u0161en\u00ed pravidel (nap\u0159\u00edklad spam nebo st\u0159et z\u00e1jm\u016f) a p\u0159\u00edpadn\u011b podejte odvol\u00e1n\u00ed. Na Firmy.cz odpov\u011bzte do 90 dn\u016f a po\u017e\u00e1dejte o skryt\u00ed; bez reakce autora do 30 dn\u016f recenze zmiz\u00ed natrvalo."}}],"inLanguage":"cs-CZ","breadcrumb":{"@id":"https:\/\/alteg.io\/cs\/blog\/google-recenze\/#breadcrumblist"}},{"@type":"Organization","@id":"https:\/\/alteg.io\/cs\/#organization","name":"The Altegio Times","description":"Online Booking and Business Management Media","url":"https:\/\/alteg.io\/cs\/"},{"@type":"Person","@id":"https:\/\/alteg.io\/cs\/blog\/author\/andrei-kalteg-io\/#author","url":"https:\/\/alteg.io\/cs\/blog\/author\/andrei-kalteg-io\/","name":"Andrei Kuzniatsou","image":{"@type":"ImageObject","@id":"https:\/\/alteg.io\/cs\/blog\/google-recenze\/#authorImage","url":"https:\/\/secure.gravatar.com\/avatar\/904f68f10eb13be66c4c3614d2c42995d9527919a4c8fe7d03a20ceda74ca661?s=96&d=initials&r=g&initials=AK","width":96,"height":96,"caption":"Andrei Kuzniatsou"}},{"@type":"WebSite","@id":"https:\/\/alteg.io\/cs\/#website","url":"https:\/\/alteg.io\/cs\/","name":"The Altegio Times","description":"Online Booking and Business Management Media","inLanguage":"cs-CZ","publisher":{"@id":"https:\/\/alteg.io\/cs\/#organization"}}]},"og:locale":"cs_CZ","og:site_name":"The Altegio Times - Online Booking and Business Management Media","og:type":"article","og:title":"Google recenze: jak je z\u00edskat a co d\u011blat s negativn\u00edmi","og:description":"Jak z\u00edskat Google recenze po n\u00e1v\u0161t\u011bv\u011b, kde vz\u00edt odkaz a QR k\u00f3d, jak odpov\u011bd\u011bt na negativn\u00ed recenzi a kdy ji lze odstranit. \u0160ablony a pravidla podle z\u00e1kona.","og:url":"https:\/\/alteg.io\/cs\/blog\/google-recenze\/","og:image":"https:\/\/alteg.io\/blog\/wp-content\/uploads\/2026\/11\/google-recenze-photo-cover.jpg","og:image:secure_url":"https:\/\/alteg.io\/blog\/wp-content\/uploads\/2026\/11\/google-recenze-photo-cover.jpg","article:published_time":"2026-11-04T13:20:21+00:00","article:modified_time":"2026-11-05T11:52:06+00:00","twitter:card":"summary_large_image","twitter:title":"Google recenze: jak je z\u00edskat a co d\u011blat s negativn\u00edmi","twitter:description":"Jak z\u00edskat Google recenze po n\u00e1v\u0161t\u011bv\u011b, kde vz\u00edt odkaz a QR k\u00f3d, jak odpov\u011bd\u011bt na negativn\u00ed recenzi a kdy ji lze odstranit. \u0160ablony a pravidla podle z\u00e1kona.","twitter:image":"https:\/\/alteg.io\/blog\/wp-content\/uploads\/2026\/11\/google-recenze-photo-cover.jpg"},"aioseo_meta_data":{"post_id":"56020","title":"Google recenze: jak je z\u00edskat a co d\u011blat s negativn\u00edmi","description":"Jak z\u00edskat Google recenze po n\u00e1v\u0161t\u011bv\u011b, kde vz\u00edt odkaz a QR k\u00f3d, jak odpov\u011bd\u011bt na negativn\u00ed recenzi a kdy ji lze odstranit. \u0160ablony a pravidla podle z\u00e1kona.","keywords":null,"keyphrases":null,"canonical_url":null,"og_title":"Google recenze: jak je z\u00edskat a co d\u011blat s negativn\u00edmi","og_description":"Jak z\u00edskat Google recenze po n\u00e1v\u0161t\u011bv\u011b, kde vz\u00edt odkaz a QR k\u00f3d, jak odpov\u011bd\u011bt na negativn\u00ed recenzi a kdy ji lze odstranit. \u0160ablony a pravidla podle z\u00e1kona.","og_object_type":"default","og_image_type":"featured","og_image_custom_url":null,"og_image_custom_fields":null,"og_custom_image_width":null,"og_custom_image_height":null,"og_video":"","og_custom_url":null,"og_article_section":null,"og_article_tags":null,"twitter_use_og":true,"twitter_card":"default","twitter_image_type":"default","twitter_image_custom_url":null,"twitter_image_custom_fields":null,"twitter_title":null,"twitter_description":null,"schema_type":"default","schema_type_options":null,"pillar_content":false,"robots_default":true,"robots_noindex":false,"robots_noarchive":false,"robots_nosnippet":false,"robots_nofollow":false,"robots_noimageindex":false,"robots_noodp":false,"robots_notranslate":false,"robots_max_snippet":null,"robots_max_videopreview":null,"robots_max_imagepreview":"large","tabs":null,"priority":0,"frequency":"default","local_seo":null,"created":"2026-11-04 13:11:39","updated":"2026-11-12 13:03:01","seo_analyzer_scan_date":"2026-11-05 11:52:25","primary_term":null,"og_image_url":"https:\/\/alteg.io\/blog\/wp-content\/uploads\/2026\/11\/google-recenze-photo-cover.jpg","og_image_width":"0","og_image_height":"0","twitter_image_url":null,"schema":{"blockGraphs":[],"customGraphs":[],"default":{"data":{"Article":{"articleType":"BlogPosting"},"Course":[],"Dataset":[],"FAQPage":[],"Movie":[],"Person":[],"Product":[],"ProductReview":[],"Car":[],"Recipe":[],"Service":[],"SoftwareApplication":[],"WebPage":[]},"graphName":"BlogPosting","isEnabled":true},"graphs":[{"id":"#aioseo-faq-page-1793797898","slug":"faq-page","graphName":"FAQPage","label":"FAQ","properties":{"name":"#post_title","description":"","questions":[{"question":"Lze smazat negativn\u00ed recenzi na Googlu?","answer":"Jen pokud poru\u0161uje pravidla Google: spam, st\u0159et z\u00e1jm\u016f, vulgarity nebo osobn\u00ed \u00fadaje. Recenzi nahl\u00e1s\u00edte volbou Nahl\u00e1sit nebo v n\u00e1stroji pro spr\u00e1vu recenz\u00ed, kontrola trv\u00e1 n\u011bkolik dn\u00ed a p\u0159i zam\u00edtnut\u00ed m\u00e1te jednor\u00e1zov\u00e9 odvol\u00e1n\u00ed. Pravdivou negativn\u00ed recenzi Google nesma\u017ee, do spor\u016f mezi firmou a z\u00e1kazn\u00edkem se nezapojuje. Odpov\u011bzte v\u011bcn\u011b a nab\u00eddn\u011bte \u0159e\u0161en\u00ed mimo ve\u0159ejn\u00fd prostor."},{"question":"Jak z\u00edsk\u00e1m odkaz na recenzi Google?","answer":"Ve Firemn\u00edm profilu klikn\u011bte na P\u0159e\u010d\u00edst recenze a potom na Z\u00edskat dal\u0161\u00ed recenze; odkaz zkop\u00edrujete tla\u010d\u00edtkem Kop\u00edrovat. Na stejn\u00e9m m\u00edst\u011b je QR k\u00f3d, kter\u00fd st\u00e1hnete prav\u00fdm tla\u010d\u00edtkem my\u0161i a volbou Ulo\u017eit obr\u00e1zek jako\u2026 QR k\u00f3d Google zat\u00edm vytv\u00e1\u0159\u00ed jen v prohl\u00ed\u017ee\u010di na po\u010d\u00edta\u010di."},{"question":"M\u016f\u017eu klientce za recenzi d\u00e1t slevu?","answer":"Ne. Pravidla Google zakazuj\u00ed nab\u00edzet pob\u00eddky, \u201ejako je platba, sleva nebo bezplatn\u00e9 zbo\u017e\u00ed \u010di slu\u017eby\u201c, v\u00fdm\u011bnou za zve\u0159ejn\u011bn\u00ed, \u00fapravu nebo odstran\u011bn\u00ed recenze. Takov\u00e9 Google recenze jsou fale\u0161nou interakc\u00ed: Google je ma\u017ee a firm\u011b m\u016f\u017ee omezit Firemn\u00ed profil. Odm\u011b\u0148ujte n\u00e1v\u0161t\u011bvy, ne recenze: v\u011brnostn\u00ed program je v po\u0159\u00e1dku, kup\u00f3n za p\u011bt hv\u011bzdi\u010dek ne."},{"question":"Je n\u00e1kup recenz\u00ed v \u010cesku leg\u00e1ln\u00ed?","answer":"Nen\u00ed. P\u0159\u00edloha \u010d. 1 p\u00edsm. z) z\u00e1kona \u010d. 634\/1992 Sb. ozna\u010duje zve\u0159ej\u0148ov\u00e1n\u00ed fale\u0161n\u00fdch spot\u0159ebitelsk\u00fdch recenz\u00ed i jejich zad\u00e1v\u00e1n\u00ed jin\u00e9 osob\u011b za praktiku, kter\u00e1 je klamav\u00e1 v\u017edy. Jde o p\u0159estupek podle \u00a7 24 odst. 1 p\u00edsm. a) s pokutou do 5 000 000 K\u010d, dozor m\u00e1 \u010cesk\u00e1 obchodn\u00ed inspekce. Google nav\u00edc profil omez\u00ed a z\u00e1kazn\u00edk\u016fm uk\u00e1\u017ee upozorn\u011bn\u00ed na odstran\u011bn\u00e9 fale\u0161n\u00e9 recenze."},{"question":"Jak rychle m\u00e1m na recenze odpov\u00eddat?","answer":"Google lh\u016ftu nestanov\u00ed, rad\u00ed jen \u201eReagujte v\u010das\u201c. Doporu\u010dujeme odpov\u00eddat na negativn\u00ed recenze do dvou pracovn\u00edch dn\u016f, dokud autorka situaci \u0159e\u0161\u00ed a \u010dten\u00e1\u0159i vid\u00ed \u010derstvou recenzi bez reakce. Na Firmy.cz m\u00e1 lh\u016fta v\u00fdznam: na nejasnou recenzi reagujte do 90 dn\u016f, jinak ztr\u00e1c\u00edte mo\u017enost po\u017e\u00e1dat o jej\u00ed skryt\u00ed."},{"question":"Co kdy\u017e recenzi napsal n\u011bkdo, kdo u n\u00e1s nikdy nebyl?","answer":"Prohledejte kalend\u00e1\u0159 rezervac\u00ed a kartu klienta podle jm\u00e9na. Pokud n\u00e1v\u0161t\u011bvu nenajdete, odpov\u011bzte neutr\u00e1ln\u011b, \u017ee ji v kalend\u00e1\u0159i nedohled\u00e1v\u00e1te, a nab\u00eddn\u011bte e-mail. Pak recenzi nahlaste Googlu jako poru\u0161en\u00ed pravidel (nap\u0159\u00edklad spam nebo st\u0159et z\u00e1jm\u016f) a p\u0159\u00edpadn\u011b podejte odvol\u00e1n\u00ed. Na Firmy.cz odpov\u011bzte do 90 dn\u016f a po\u017e\u00e1dejte o skryt\u00ed; bez reakce autora do 30 dn\u016f recenze zmiz\u00ed natrvalo."}]},"value":"faq-page"}]},"limit_modified_date":false,"ai":null,"breadcrumb_settings":null,"focus_keyword":null,"additional_keywords":null,"truseo_locale":null,"reviewed_by":null},"aioseo_breadcrumb":"<div class=\"aioseo-breadcrumbs\"><span class=\"aioseo-breadcrumb\">\n\t<a href=\"https:\/\/alteg.io\/cs\/\" title=\"Home\">Home<\/a>\n<\/span><span class=\"aioseo-breadcrumb-separator\">\u203a<\/span><span class=\"aioseo-breadcrumb\">\n\t<a href=\"https:\/\/alteg.io\/cs\/blog\/category\/klienti-cs\/\" title=\"Klienti\">Klienti<\/a>\n<\/span><span class=\"aioseo-breadcrumb-separator\">\u203a<\/span><span class=\"aioseo-breadcrumb\">\n\tGoogle recenze: jak je z\u00edskat od klient\u016f a co d\u011blat s negativn\u00edmi\n<\/span><\/div>","aioseo_breadcrumb_json":[{"label":"Home","link":"https:\/\/alteg.io\/cs\/"},{"label":"Klienti","link":"https:\/\/alteg.io\/cs\/blog\/category\/klienti-cs\/"},{"label":"Google recenze: jak je z\u00edskat od klient\u016f a co d\u011blat s negativn\u00edmi","link":"https:\/\/alteg.io\/cs\/blog\/google-recenze\/"}],"_links":{"self":[{"href":"https:\/\/alteg.io\/cs\/blog\/wp-json\/wp\/v2\/posts\/56020","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/alteg.io\/cs\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/alteg.io\/cs\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/alteg.io\/cs\/blog\/wp-json\/wp\/v2\/users\/6"}],"replies":[{"embeddable":true,"href":"https:\/\/alteg.io\/cs\/blog\/wp-json\/wp\/v2\/comments?post=56020"}],"version-history":[{"count":2,"href":"https:\/\/alteg.io\/cs\/blog\/wp-json\/wp\/v2\/posts\/56020\/revisions"}],"predecessor-version":[{"id":57862,"href":"https:\/\/alteg.io\/cs\/blog\/wp-json\/wp\/v2\/posts\/56020\/revisions\/57862"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/alteg.io\/cs\/blog\/wp-json\/wp\/v2\/media\/56296"}],"wp:attachment":[{"href":"https:\/\/alteg.io\/cs\/blog\/wp-json\/wp\/v2\/media?parent=56020"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/alteg.io\/cs\/blog\/wp-json\/wp\/v2\/categories?post=56020"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/alteg.io\/cs\/blog\/wp-json\/wp\/v2\/tags?post=56020"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}