{"id":28212,"date":"2026-09-07T15:31:04","date_gmt":"2026-09-07T15:31:04","guid":{"rendered":"https:\/\/alteg.io\/?p=28212"},"modified":"2026-09-07T15:31:04","modified_gmt":"2026-09-07T15:31:04","slug":"jak-snizit-no-show","status":"publish","type":"post","link":"https:\/\/alteg.io\/cs\/blog\/jak-snizit-no-show\/","title":{"rendered":"P\u0159ipom\u00ednky a z\u00e1lohy: jak sn\u00ed\u017eit no-show"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">Klient, kter\u00fd nep\u0159ijde a ned\u00e1 v\u011bd\u011bt, vypad\u00e1 jako drobn\u00e1 nep\u0159\u00edjemnost. Jen\u017ee pr\u00e1zdn\u00e9 k\u0159eslo se ned\u00e1 prodat zp\u011btn\u011b a materi\u00e1l u\u017e je nachystan\u00fd. Dobr\u00e1 zpr\u00e1va: proti no-show existuje odstup\u0148ovan\u00e1 obrana \u2013 p\u0159ipom\u00ednky pro ty, kdo zapom\u00ednaj\u00ed, a z\u00e1lohy nebo garance kartou pro ty, kdo to s rezervacemi nemysl\u00ed v\u00e1\u017en\u011b. N\u00ed\u017ee oboj\u00ed v \u010d\u00edslech, s hotov\u00fdmi texty zpr\u00e1v a s pravidly, kter\u00e1 obstoj\u00ed p\u0159ed \u010desk\u00fdm pr\u00e1vem<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Ve zkratce<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n\n<li><strong>V\u011bt\u0161ina no-show nen\u00ed zl\u00e1 v\u016fle, ale zapomn\u011btlivost:<\/strong> automatick\u00e1 p\u0159ipom\u00ednka den p\u0159edem a p\u00e1r hodin p\u0159ed n\u00e1v\u0161t\u011bvou \u0159e\u0161\u00ed v\u011bt\u0161inu p\u0159\u00edpad\u016f a stoj\u00ed koruny<\/li>\n\n\n<li><strong>Jedna neomluven\u00e1 absence denn\u011b vezme salonu 144 000 K\u010d ro\u010dn\u011b:<\/strong> p\u0159i pr\u016fm\u011brn\u00e9 slu\u017eb\u011b za 600 K\u010d a dvaceti pracovn\u00edch dnech je to 12 000 K\u010d m\u011bs\u00ed\u010dn\u011b, kter\u00e9 v \u00fa\u010detnictv\u00ed nikdy neuvid\u00edte<\/li>\n\n\n<li><strong>Z\u00e1loha nebo garance kartou pat\u0159\u00ed na vybran\u00e9 slu\u017eby, ne na v\u0161echno:<\/strong> dlouh\u00e9 a drah\u00e9 \u00fakony, prvn\u00ed n\u00e1v\u0161t\u011bvy a chronick\u00e9 p\u0159\u00edpady; z\u00e1loha obvykle 20\u201350 % ceny<\/li>\n\n\n<li><strong>Storno poplatek plat\u00ed, jen kdy\u017e o n\u011bm klient v\u011bd\u011bl p\u0159edem:<\/strong> smluvn\u00ed pokuta podle \u00a7 2048 ob\u010dansk\u00e9ho z\u00e1kon\u00edku mus\u00ed b\u00fdt ujedn\u00e1na u\u017e p\u0159i rezervaci, jinak je nevymahateln\u00e1<\/li>\n\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Kolik v\u00e1s no-show doopravdy stoj\u00ed<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Za\u010dn\u011bme po\u010dty, proto\u017ee rozhodnut\u00ed o z\u00e1loh\u00e1ch a p\u0159ipom\u00ednk\u00e1ch je finan\u010dn\u00ed, ne pocitov\u00e9. Vezm\u011bte pr\u016fm\u011brnou slu\u017ebu za 600 K\u010d. Jedna neomluven\u00e1 absence denn\u011b p\u0159i dvaceti pracovn\u00edch dnech je 12 000 K\u010d m\u011bs\u00ed\u010dn\u011b a 144 000 K\u010d ro\u010dn\u011b \u2013 ti\u0161e, bez faktury, bez stopy v \u00fa\u010detnictv\u00ed. Ceny jsou modelov\u00e9, k z\u00e1\u0159\u00ed 2026: dosa\u010fte sv\u016fj cen\u00edk a svou doch\u00e1zku, \u0159\u00e1dov\u00e1 v\u00fd\u0161e z\u016fstane.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Svoje skute\u010dn\u00e9 \u010d\u00edslo najdete jednodu\u0161e: pod\u00edl nep\u0159i\u0161ed\u0161\u00edch rezervac\u00ed za posledn\u00ed m\u011bs\u00edc kr\u00e1t pr\u016fm\u011brn\u00e1 cena slu\u017eby. Salony bez jak\u00e9koli ochrany se b\u011b\u017en\u011b pohybuj\u00ed v jednotk\u00e1ch a\u017e ni\u017e\u0161\u00edch des\u00edtk\u00e1ch procent \u2013 a pr\u00e1v\u011b tenhle pod\u00edl budete sr\u00e1\u017eet dol\u016f. Kolik stoj\u00ed hodina va\u0161eho k\u0159esla a pro\u010d se pr\u00e1zdn\u00e1 u\u017e nikdy neprod\u00e1, jsme rozebrali v textu o <a href=\"https:\/\/alteg.io\/cs\/blog\/time-management-v-salonu\/\">time managementu v salonu<\/a>; tady se soust\u0159ed\u00edme jen na no-show.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Pro\u010d klienti nechod\u00ed<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Ne\u017e s\u00e1hnete po sankc\u00edch, pom\u016f\u017ee rozli\u0161it dva \u00fapln\u011b r\u016fzn\u00e9 druhy nep\u0159i\u0161ed\u0161\u00edch.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Prvn\u00ed a nejv\u011bt\u0161\u00ed skupina jsou zapomn\u011btliv\u00ed: objednali se p\u0159ed t\u0159emi t\u00fddny, term\u00edn jim vypadl z hlavy a up\u0159\u00edmn\u011b je to mrz\u00ed. Na n\u011b plat\u00ed p\u0159ipom\u00ednky \u2013 levn\u00e9, p\u0159\u00e1telsk\u00e9 a bez konfliktu. Druh\u00e1, men\u0161\u00ed skupina jsou klienti, kte\u0159\u00ed si rezervaci dr\u017e\u00ed \u201epro jistotu&#8221; na v\u00edce m\u00edstech, ru\u0161\u00ed na posledn\u00ed chv\u00edli nebo prost\u011b nep\u0159ijdou opakovan\u011b. Na n\u011b p\u0159ipom\u00ednka nesta\u010d\u00ed; tam nastupuje z\u00e1loha a jasn\u00e1 storno pravidla.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Po\u0159ad\u00ed je d\u016fle\u017eit\u00e9: kdo za\u010dne u v\u0161ech klient\u016f rovnou z\u00e1lohou, zbyte\u010dn\u011b p\u0159id\u00e1v\u00e1 p\u0159ek\u00e1\u017eku i t\u011bm dev\u00edti z deseti, kte\u0159\u00ed chod\u00ed poctiv\u011b. Eskalujte postupn\u011b \u2013 p\u0159esn\u011b k tomu slou\u017e\u00ed \u017eeb\u0159\u00ed\u010dek n\u00ed\u017ee.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">P\u0159ipom\u00ednky: kdy, kudy a co napsat<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">P\u0159ipom\u00ednky jsou nejlevn\u011bj\u0161\u00ed n\u00e1stroj s nejv\u011bt\u0161\u00edm efektem, proto\u017ee m\u00ed\u0159\u00ed na nejv\u011bt\u0161\u00ed skupinu \u2013 zapomn\u011btliv\u00e9. Funguj\u00ed ve dvou vln\u00e1ch. Prvn\u00ed den p\u0159edem: klient m\u00e1 je\u0161t\u011b \u010das p\u0159eobjednat se, a kdy\u017e zru\u0161\u00ed, okno stihnete nab\u00eddnout d\u00e1l. Druh\u00e1 dv\u011b a\u017e t\u0159i hodiny p\u0159ed n\u00e1v\u0161t\u011bvou: posledn\u00ed z\u00e1chrana pro ty, kter\u00fdm term\u00edn vypadl i po v\u010derej\u0161ku.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Kan\u00e1ly \u0159a\u010fte od nejlevn\u011bj\u0161\u00edho: e-mail a push notifikace nic nestoj\u00ed, SMS p\u0159ijde na jednotky korun. V Altegiu se daj\u00ed kan\u00e1ly nastavit kask\u00e1dov\u011b \u2013 zpr\u00e1va odejde e-mailem nebo pushem, a jen kdy\u017e ji klient nem\u00e1 kde p\u0159e\u010d\u00edst, syst\u00e9m s\u00e1hne po SMS. I kdyby ka\u017ed\u00e1 p\u0159ipom\u00ednka let\u011bla drahou cestou, srovnejte n\u00e1klady: SMS za p\u00e1r korun proti slu\u017eb\u011b za 600 K\u010d, o kterou jinak p\u0159ijdete.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Co ps\u00e1t? Kr\u00e1tce, s konkr\u00e9ty a s cestou ven. Dv\u011b hotov\u00e9 \u0161ablony:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Den p\u0159edem: \u201eDobr\u00fd den, p\u0159ipom\u00edn\u00e1me Va\u0161i z\u00edt\u0159ej\u0161\u00ed n\u00e1v\u0161t\u011bvu v {salon} v {\u010das}. Pokud se nehod\u00ed, p\u0159eobjednejte se do dne\u0161n\u00edho ve\u010dera zde: {odkaz}. T\u011b\u0161\u00edme se!&#8221;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">V den n\u00e1v\u0161t\u011bvy: \u201eDnes v {\u010das} V\u00e1s \u010dek\u00e1me v {salon}. Kdyby cokoli, dejte v\u011bd\u011bt na {telefon}.&#8221;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">P\u0159ipom\u00ednky odch\u00e1zej\u00ed ze syst\u00e9mu samy, bez recepce; jednou nastav\u00edte kdy a co, a d\u00e1l se o n\u011b nestar\u00e1te. Detaily nastaven\u00ed najdete u <a href=\"https:\/\/alteg.io\/cs\/online-booking\/\">online rezervac\u00ed<\/a>.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Z\u00e1lohy a garance kartou: sc\u00e9n\u00e1\u0159e platebn\u00ed politiky<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Z\u00e1loha je platba p\u0159edem, kter\u00e1 se zapo\u010d\u00edt\u00e1 do ceny slu\u017eby. Nem\u00e1 trestat \u2013 m\u00e1 srovnat motivaci: klient, kter\u00fd u\u017e n\u011bco zaplatil, p\u0159ijde skoro v\u017edy.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Kdy z\u00e1loha d\u00e1v\u00e1 smysl: u dlouh\u00fdch a drah\u00fdch slu\u017eeb (barven\u00ed, prodlu\u017eov\u00e1n\u00ed \u0159as, permanentn\u00ed make-up), kde v\u00e1s no-show stoj\u00ed cel\u00e9 odpoledne; u prvn\u00ed n\u00e1v\u0161t\u011bvy nov\u00e9ho klienta, kter\u00e9ho je\u0161t\u011b nezn\u00e1te; a u klient\u016f, kte\u0159\u00ed u\u017e jednou dvakr\u00e1t nep\u0159i\u0161li. Naopak u pravideln\u00e9 klientky na st\u0159ih za 600 K\u010d z\u00e1loha v\u00edc pokaz\u00ed, ne\u017e ochr\u00e1n\u00ed.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Kolik si \u0159\u00edct: obvykl\u00e1 praxe je 20\u201350 % ceny, u velmi \u017e\u00e1dan\u00fdch term\u00edn\u016f i v\u00edc. P\u0159\u00edklad: barven\u00ed za 1 500 K\u010d, z\u00e1loha 30 % = 450 K\u010d \u2013 dost na to, aby se klient rozmyslel, m\u00e1lo na to, aby ho to odradilo.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Technicky tohle v Altegiu \u0159e\u0161\u00ed <a href=\"https:\/\/alteg.io\/en\/support\/knowledge-base\/360414\/\">platebn\u00ed politika online rezervac\u00ed (n\u00e1vod anglicky)<\/a> a m\u00e1 dva re\u017eimy. Z\u00e1loha: klient zaplat\u00ed p\u0159edem ve widgetu a \u010d\u00e1stka se zapo\u010d\u00edt\u00e1 p\u0159i placen\u00ed n\u00e1v\u0161t\u011bvy. A garance kartou: klient p\u0159i rezervaci jen ulo\u017e\u00ed platebn\u00ed kartu a neplat\u00ed nic \u2013 poplatek se strhne, jen kdy\u017e nep\u0159ijde, nebo zru\u0161\u00ed po uplynut\u00ed okna bezplatn\u00e9ho zru\u0161en\u00ed. V\u00fd\u0161i poplatku za pozdn\u00ed zru\u0161en\u00ed i za no-show nastav\u00edte procentem nebo \u010d\u00e1stkou a klient ob\u011b sumy vid\u00ed \u010dern\u00e9 na b\u00edl\u00e9m u\u017e p\u0159i rezervaci.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">S\u00edla politiky je v zac\u00edlen\u00ed. Neplat\u00ed plo\u0161n\u011b, ale jen tam, kam ji nam\u00ed\u0159\u00edte: na vybran\u00e9 slu\u017eby nebo cel\u00e9 kategorie, na vybran\u00e9 \u010dleny t\u00fdmu, t\u0159eba jen na nov\u00e9 klienty \u2013 st\u00e1lou klientelu nech\u00e1te rezervovat voln\u011b \u2013 p\u0159\u00edpadn\u011b a\u017e od minim\u00e1ln\u00ed hodnoty n\u00e1v\u0161t\u011bvy. A posledn\u00ed slovo m\u00e1 v\u017edy \u010dlov\u011bk: administr\u00e1tor m\u016f\u017ee poplatek strhnout, nebo jedn\u00edm klikem odpustit p\u0159\u00edmo v okn\u011b n\u00e1v\u0161t\u011bvy.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Garance kartou je m\u011bk\u010d\u00ed z obou re\u017eim\u016f: poctiv\u00e9ho klienta nestoj\u00ed ani korunu a nep\u0159id\u00e1v\u00e1 p\u0159ek\u00e1\u017eku p\u0159i rezervaci, p\u0159itom motivuje skoro stejn\u011b jako z\u00e1loha. Hod\u00ed se na st\u0159edn\u00ed slu\u017eby a st\u00e1lou klientelu, zat\u00edmco u nejdra\u017e\u0161\u00edch \u00fakon\u016f z\u016fst\u00e1v\u00e1 jist\u011bj\u0161\u00ed z\u00e1loha zaplacen\u00e1 p\u0159edem.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Storno podm\u00ednky podle \u010desk\u00e9ho pr\u00e1va<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Tady b\u00fdv\u00e1 nejv\u00edc nejistoty, p\u0159itom pravidla jsou celkem jasn\u00e1. R\u00e1mec d\u00e1v\u00e1 z\u00e1kon \u010d. 89\/2012 Sb., ob\u010dansk\u00fd z\u00e1kon\u00edk, v \u00fa\u010dinn\u00e9m zn\u011bn\u00ed.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Zaprv\u00e9: klient nem\u00e1 automatick\u00e9 pr\u00e1vo zru\u0161it rezervaci \u201edo 14 dn\u016f&#8221; jako u e-shopu. V\u00fdjimka v <a href=\"https:\/\/www.zakonyprolidi.cz\/cs\/2012-89#p1837\">\u00a7 1837 p\u00edsm. j)<\/a> vylu\u010duje z pr\u00e1va na odstoupen\u00ed slu\u017eby vyu\u017eit\u00ed voln\u00e9ho \u010dasu poskytovan\u00e9 v ur\u010den\u00e9m term\u00ednu \u2013 a rezervace v salonu na konkr\u00e9tn\u00ed \u010das pod ni spad\u00e1. Zru\u0161en\u00ed se tedy \u0159\u00edd\u00ed va\u0161imi storno podm\u00ednkami, ne z\u00e1konnou lh\u016ftou.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Zadruh\u00e9: z\u00e1loha (<a href=\"https:\/\/www.zakonyprolidi.cz\/cs\/2012-89#p1807\">\u00a7 1807<\/a>) je platba p\u0159edem, kter\u00e1 se zapo\u010d\u00edt\u00e1v\u00e1 do ceny. Storno poplatek je pr\u00e1vn\u011b smluvn\u00ed pokuta (<a href=\"https:\/\/www.zakonyprolidi.cz\/cs\/2012-89#p2048\">\u00a7 2048<\/a>) \u2013 a plat\u00ed jen tehdy, kdy\u017e byla ujedn\u00e1na p\u0159edem a klient se s n\u00ed mohl sezn\u00e1mit u\u017e p\u0159i rezervaci. Podm\u00ednka schovan\u00e1 v pati\u010dce webu neobstoj\u00ed: p\u0159ekvapiv\u00e9 ujedn\u00e1n\u00ed v obchodn\u00edch podm\u00ednk\u00e1ch je ne\u00fa\u010dinn\u00e9 (\u00a7 1753) a v\u016f\u010di spot\u0159ebiteli plat\u00ed zv\u00fd\u0161en\u00e1 informa\u010dn\u00ed povinnost (\u00a7 1811, \u00a7 1820). Nep\u0159im\u011b\u0159en\u011b vysokou pokutu nav\u00edc soud m\u016f\u017ee sn\u00ed\u017eit (\u00a7 2051).<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Prakticky to znamen\u00e1 t\u0159i v\u011bty ve VOP a v potvrzen\u00ed rezervace: do kdy je zru\u0161en\u00ed zdarma (obvykl\u00e1 praxe je 24 hodin p\u0159edem), co se d\u011bje potom (z\u00e1loha propad\u00e1 nebo se \u00fa\u010dtuje storno poplatek v uveden\u00e9 v\u00fd\u0161i) a kudy se ru\u0161\u00ed. Kdo tohle m\u00e1 p\u00edsemn\u011b a viditeln\u011b, m\u00e1 vymahateln\u00e1 pravidla; kdo ne, m\u00e1 jen argument do h\u00e1dky. Dozor nad f\u00e9rovost\u00ed podm\u00ednek v\u016f\u010di spot\u0159ebitel\u016fm vykon\u00e1v\u00e1 \u010cesk\u00e1 obchodn\u00ed inspekce.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Eskala\u010dn\u00ed \u017eeb\u0159\u00ed\u010dek: od p\u0159ipom\u00ednky k z\u00e1loze<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Nezav\u00e1d\u011bjte v\u0161echno najednou. Postupujte po stupn\u00edch a na dal\u0161\u00ed stupe\u0148 s\u00e1hn\u011bte, a\u017e kdy\u017e ten p\u0159edchoz\u00ed nesta\u010d\u00ed:<\/p>\n\n\n\n<figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><thead><tr><th>Stupe\u0148<\/th><th>N\u00e1stroj<\/th><th>Pro koho<\/th><th>Co to stoj\u00ed<\/th><\/tr><\/thead><tbody><tr><td>1<\/td><td>Automatick\u00e9 p\u0159ipom\u00ednky<\/td><td>v\u0161ichni klienti<\/td><td>koruny za SMS, e-mail a push zdarma<\/td><\/tr><tr><td>2<\/td><td>Potvrzen\u00ed rezervace + pravidlo pro pozdn\u00ed p\u0159\u00edchody<\/td><td>v\u0161ichni klienti<\/td><td>zdarma, jedna v\u011bta v potvrzen\u00ed<\/td><\/tr><tr><td>3<\/td><td>Z\u00e1loha nebo garance kartou<\/td><td>dlouh\u00e9 a drah\u00e9 slu\u017eby, prvn\u00ed n\u00e1v\u0161t\u011bvy, opakovan\u00ed h\u0159\u00ed\u0161n\u00edci<\/td><td>zdarma, jen nastaven\u00ed<\/td><\/tr><tr><td>4<\/td><td>Storno podm\u00ednky ve VOP a v potvrzen\u00ed<\/td><td>v\u0161ichni, p\u00edsemn\u011b<\/td><td>zdarma, jednou sepsat<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">V\u011bt\u0161in\u011b salon\u016f sraz\u00ed pod\u00edl no-show u\u017e prvn\u00ed dva stupn\u011b. T\u0159et\u00ed a \u010dtvrt\u00fd nasazujte c\u00edlen\u011b: tam, kde jedna absence stoj\u00ed cel\u00e9 odpoledne, a na klienty, kte\u0159\u00ed u\u017e uk\u00e1zali, \u017ee p\u0159ipom\u00ednka nesta\u010d\u00ed.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Kdy\u017e u\u017e okno vzniklo: zapl\u0148te ho ze sv\u00fdch kan\u00e1l\u016f<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Ani nejlep\u0161\u00ed syst\u00e9m nesraz\u00ed no-show na nulu, tak\u017ee posledn\u00ed discipl\u00edna je rychl\u00e9 zapln\u011bn\u00ed uvoln\u011bn\u00e9ho term\u00ednu. Zru\u0161il klient den p\u0159edem d\u00edky p\u0159ipom\u00ednce? Okno hned nab\u00eddn\u011bte: stories na soci\u00e1ln\u00edch s\u00edt\u00edch s odkazem na rezervaci, zpr\u00e1va st\u00e1l\u00fdm klient\u016fm, kte\u0159\u00ed \u010dekaj\u00ed na d\u0159\u00edv\u011bj\u0161\u00ed term\u00edn.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">D\u016fle\u017eit\u00e9 je zapl\u0148ovat d\u00edry vlastn\u00edmi kan\u00e1ly, ne katalogem: klient z marketplace se objedn\u00e1v\u00e1 \u201ev aplikaci&#8221;, ne \u201eu v\u00e1s&#8221;, a platforma si z p\u0159iveden\u00e9 n\u00e1v\u0161t\u011bvy um\u00ed vz\u00edt provizi a\u017e 40 % jej\u00ed hodnoty. Okno zapln\u011bn\u00e9 z vlastn\u00edho rezerva\u010dn\u00edho odkazu je cel\u00e9 va\u0161e.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Co m\u011b\u0159it<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Jedin\u00e9 \u010d\u00edslo, kter\u00e9 rozhodne, jestli opat\u0159en\u00ed funguj\u00ed: pod\u00edl no-show p\u0159ed a po. Zm\u011b\u0159te m\u011bs\u00edc p\u0159ed zaveden\u00edm p\u0159ipom\u00ednek, m\u011bs\u00edc po n\u011bm a stejn\u011b po zaveden\u00ed z\u00e1loh u vybran\u00fdch slu\u017eeb. V <a href=\"https:\/\/alteg.io\/cs\/statistics-and-analytics\/\">p\u0159ehledech<\/a> rezerva\u010dn\u00edho syst\u00e9mu vid\u00edte nep\u0159i\u0161ed\u0161\u00ed n\u00e1v\u0161t\u011bvy bez ru\u010dn\u00edho po\u010d\u00edt\u00e1n\u00ed \u2013 a hned i to, kolik v\u00e1m vr\u00e1til ka\u017ed\u00fd stupe\u0148 \u017eeb\u0159\u00ed\u010dku.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">FAQ<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Co je to no-show?<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Rezervace, na kterou klient nep\u0159i\u0161el a p\u0159edem ji nezru\u0161il. Pro salon je to nejdra\u017e\u0161\u00ed typ v\u00fdpadku: term\u00edn u\u017e nejde prodat, materi\u00e1l je nachystan\u00fd a mzda b\u011b\u017e\u00ed. P\u0159i slu\u017eb\u011b za 600 K\u010d a jedn\u00e9 takov\u00e9 absenci denn\u011b jde o 12 000 K\u010d m\u011bs\u00ed\u010dn\u011b.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Kdy pos\u00edlat p\u0159ipom\u00ednky?<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Ve dvou vln\u00e1ch: den p\u0159edem, aby m\u011bl klient \u010das se p\u0159eobjednat a vy jste stihli okno nab\u00eddnout d\u00e1l, a dv\u011b a\u017e t\u0159i hodiny p\u0159ed n\u00e1v\u0161t\u011bvou jako posledn\u00ed z\u00e1chrana. Kan\u00e1ly \u0159a\u010fte kask\u00e1dou od e-mailu a push notifikac\u00ed zdarma po SMS za p\u00e1r korun.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Jak vysok\u00e1 m\u00e1 b\u00fdt z\u00e1loha?<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Obvykle 20\u201350 % ceny slu\u017eby, procentem nebo pevnou \u010d\u00e1stkou. Nasazujte ji c\u00edlen\u011b: dlouh\u00e9 a drah\u00e9 \u00fakony, prvn\u00ed n\u00e1v\u0161t\u011bvy nov\u00fdch klient\u016f a lid\u00e9, kte\u0159\u00ed u\u017e jednou nep\u0159i\u0161li. U b\u011b\u017en\u00fdch kr\u00e1tk\u00fdch slu\u017eeb st\u00e1l\u00fdch klient\u016f z\u00e1loha v\u00edc odrazuje, ne\u017e chr\u00e1n\u00ed.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Sm\u00ed si salon nechat z\u00e1lohu, kdy\u017e klient nep\u0159ijde?<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Ano, pokud to bylo p\u0159edem ujedn\u00e1no: storno podm\u00ednky mus\u00ed b\u00fdt klientovi viditeln\u00e9 u\u017e p\u0159i rezervaci, jinak jsou nevymahateln\u00e9. Propadnut\u00ed z\u00e1lohy \u010di storno poplatek funguj\u00ed pr\u00e1vn\u011b jako smluvn\u00ed pokuta podle \u00a7 2048 ob\u010dansk\u00e9ho z\u00e1kon\u00edku a nep\u0159im\u011b\u0159enou v\u00fd\u0161i m\u016f\u017ee soud sn\u00ed\u017eit.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Co je garance kartou?<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Klient p\u0159i online rezervaci ulo\u017e\u00ed platebn\u00ed kartu, ale p\u0159edem nic neplat\u00ed. Poplatek v p\u0159edem ozn\u00e1men\u00e9 v\u00fd\u0161i se strhne, jen kdy\u017e nep\u0159ijde, nebo zru\u0161\u00ed po uplynut\u00ed okna bezplatn\u00e9ho zru\u0161en\u00ed. Pro poctiv\u00e9 klienty neviditeln\u00e1 pojistka, pro salon stejn\u00e1 ochrana jako z\u00e1loha \u2013 bez p\u0159ek\u00e1\u017eky p\u0159i rezervaci.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>No-show se ne\u0159e\u0161\u00ed jedn\u00edm velk\u00fdm trestem, ale syst\u00e9mem: p\u0159ipom\u00ednky v\u0161em, z\u00e1lohy nebo garance kartou vybran\u00fdm, pravidla p\u00edsemn\u011b. V Altegiu tohle cel\u00e9 b\u011b\u017e\u00ed samo \u2013 p\u0159ipom\u00ednky odch\u00e1zej\u00ed kask\u00e1dou, z\u00e1loha se vyb\u00edr\u00e1 rovnou p\u0159i rezervaci a p\u0159ehledy uk\u00e1\u017eou, o kolik no-show kleslo<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/alteg.io\/cs\/onboarding\/first\/?utm_source=blog_article\">Vyzkou\u0161ejte 7 dn\u00ed zdarma<\/a> \u00b7 <a href=\"https:\/\/alteg.io\/cs\/pricing\/\">Pod\u00edvejte se na cen\u00edk<\/a><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n\n<li>Automatick\u00e9 p\u0159ipom\u00ednky e-mailem, pushem i SMS<\/li>\n\n\n<li>Z\u00e1loha nebo povinn\u00e1 platba p\u0159edem p\u0159i online rezervaci<\/li>\n\n\n<li>P\u0159ehledy nep\u0159i\u0161ed\u0161\u00edch n\u00e1v\u0161t\u011bv bez ru\u010dn\u00edho po\u010d\u00edt\u00e1n\u00ed<\/li>\n\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Jedna neomluven\u00e1 absence denn\u011b p\u0159iprav\u00ed salon o 144 000 K\u010d ro\u010dn\u011b: kdy a kudy pos\u00edlat p\u0159ipom\u00ednky, u kter\u00fdch slu\u017eeb si \u0159\u00edct o z\u00e1lohu a jak\u00e1 storno pravidla obstoj\u00ed p\u0159ed z\u00e1konem<\/p>\n","protected":false},"author":25,"featured_media":28149,"comment_status":"closed","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"_monsterinsights_skip_tracking":false,"footnotes":"","_members_access_role":[],"_members_access_error":""},"categories":[447],"tags":[],"class_list":["post-28212","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-podnikani-cs"],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO Pro 5.0.2 - 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